I got recommended to Dr Chan by my allergist. Dr Chan is wonderful. She listened to my issues,…read moreread the notes from the allergist, and explained why she wanted me to undergo certain procedures. It was scheduled quickly, done painlessly, and she spent a good portion of time with me at the followup appointment to explain what the issue was, how to treat it, and helped me sort out what information I had was more fiction than fact. The spouse was there at the follow-up. Based on her bedside manner, and how thorough she was in explaining everything, the spouse is now planning to go to her for the same problem I have.

Not so hot. Not that available with appointments in office only once a week. Oh, and she…read moreprescribed me some old-time medication which instead of treating my symptom, actually exacerbated and caused side-effects. I googled it and nowheres did it mention what she said it was supposed to achieve. All I can say is 'phooey'

Dr. Haggerty is a great listener! I feel like she knows and anticipates my care needs before I even…read morerealize I need a plan of action. Her entire team is efficient and friendly. As a team, they work wonders to ensure solutions and opportunity are available for me and my entire family. With the specific insurance we have concierge care is not cheap ...that being said, Dr. Haggerty and her team are worth every penny!

Very clean office and everything seemed to run smooth. The assistant took notes and made sure all…read morethe basics were covered. The doctor reviewed my chart and talked through my health habits in detail. Not overly chatty but professional and focused. Left feeling like things are on track.

Started writing this in 2021: "I had my first appt with Dr. Ram during the beginning of the…read morepandemic in 2020 and we did an video chat call. She was very sweet and let me discuss anything that I wanted to go through with her. She requested me to get blood work done yearly and we review it together to make sure everything looks good which I appreciate. I think she is awesome and I recommend her to anyone :)" My current review in 2023: Dr. Ram is incredible, she cares so much about my health and catches up on the current activities of my life. I am saddened to see the negative reviews regarding Dr. Ram and her staff, because I see them as people who are doing their job in the best way that they can. We face many obstacles daily for whatever the reasons are. As someone who has worked in customer service since I was 18, I know how hard and challenging it can be to handle and manage a store, but I cannot imagine the difficulties daily they must face managing a doctors office. I appreciate Dr. Ram for having my health taken care of and her staff for sending in my medications by the end of the work day and following up with me in the patient portal. This medical group is fantastic in my eyes, I love how they are trying to do their job through the challenges of COVID-19, the flu season, and for many to continue.

I advocated for my care- was having anxiety about a condition that I wasn't getting answers on from…read morespecialists. Mentioned how frustrating it was (not in a mean or aggressive way, just explaining how I felt in hopes to be seen and heard). She dropped me as a patient because if it. Absolutely do not recommend unless you want some medical trauma.

Doctor is very thorough but the office and her time management is terrible. Everytime I've been I…read morehave had to wait in the exam room for over an hour before being seen. Doesn't send prescriptions. Worst experience I've had and been several times hoping it would be better. Wouldn't recommend.

If you want to wait for over 2 hours to see the doctor then go right ahead and make an appointment…read more I had an appointment for 2:30pm and sat for 2 hours. I then asked a person in the office, not the reception who was MIA, how much longer it was going to be as I needed to leave for another appointment. Only because I said this I finally seen by the doctor. But just for 5 minutes as I needed to leave. It was a terrible experience and unacceptable. The importance of keeping appointments on time is paramount to patients. I also agree with others experience about getting hold of someone. They dont answer the phone and if you get lab results, good luck on getting the results. I will be getting another doctor.

Dr.Liu has been my primary care provider for several years and I have always found her to be a good…read morelistener, compassionate and highly competent and professional. She addresses my concerns and follows up to make sure I receive the best medical care. I highly recommend her!

I had the WORST experience with Dr. Liu this week when I had abdominal pain which has been lasted…read morefor a while but currently getting worse. My primary doctor was all booked toward next year, so I booked Dr. Liu instead and was looking forward to having different opinions from different doctor. However, with her extreme unprofessional behaviors and response, I got super mad and wanted to report her to upper management team at Sutter Health! TL;DR - here's what happened: 1) She came in without knocking the door, and without any simple greetings except a word "hello". I don't expect anything like how are you or a smiley face, but she just pushed the door and walked in with a poker face, that was the first impression. That's so UNPROFESSIONAL. 2) She asked me to fill out a Questionnaire before the visit on MyHealth, which has all the details she wanted me to fill out about the reason for this visit, and I did a day ahead of my appointment. On the day I met her, She didn't even want to spend a minute to look at it and came in without knowing any background information about me, and asked me to tell her everything. It's so funny to see a doctor didn't even do their work before seeing a patient, and ask a patient to tell the whole story since day 1. Ridiculous. Everything has a record in the system, and the reason why I came to see her was super clear after two forms I submitted per her and her team requested. 3) I can ignore the first two points I listed above, no problem, I'm here is to find a solution, an professional evaluation or analysis, and additional help from the doctor. However, she did nothing except touched a few body parts and asked me if I feel any pain, and that's it. I was like, EXCUSE ME?! I'm here to know what might be the cause of the symptoms, what kind of tests or treatment we should do to further evaluate my concern, and any advise you could give to relief my pain or any possible underlying healthy concerns this would be. She did NOTHING but asked me to redo my regular useless, meaningfulness blood work, and that's it. Come on, I have an abdominal pain on the right side ribs area, it was all about the organs underneath such as liver, kidney etc. , even tho I did the ultrasound and it came back normal 3 months back, but the issue was I got even worse symptoms most recently and how could she say "you're fine" because your ultrasound came back normally and kicked me out like that?! Everyone knows ultrasound is efficient but it's not 100% accurate, if you simply Google it, the data will show there's only 70-80% sensitivity and accuracy in the US to detect early stage cancer, and many small tumors would be missed. I brought the data up to her but she told me "No, Ultrasound is the most accurate method for liver screening in the world!" Okay, okay, what else can I say? You're doctor, you're right, no one can challenge your authority. By the end of the visit, she just told me to test my blood which I know is completely useless, but good for them to charge the insurance company right? Hehe. Speechless. She didn't even want to spend another minute to help me analyze the possibility of the potential cause. No solution, no conclusion, no treatment, no smile, no basic respect to her patient, extremely unprofessional. The WORST experience ever. Shame on her being as a MD. Please stay away with this doctor. Thanks.

This review is for office staff! I called last year to…read moreinquire about cost..I spoke with physician and my questions were answered at the time. I called back with an additional question and requested a return call..I NEVER received a return call. I again spoke with physician a couple months ago and was ready to sign up. I requested some paperwork and it was to have been sent to me. AGAIN I left several messages..When I FINALLY after several weeks called again and that call was returned with excuses, I was told paperwork would be sent out ASAP...NOPE NEVER CAME. I WILL TAKE MY 4K SOMEWHERE ELSE!!! Terrible SERVICE from office staff!

The review is for office response. Had an initial conversation to schedule a meeting with Dr…read more Lindsay to learn more about the services and pricing and got ghosted after that. Three messages later ...nothing. If its a reflection of the overall business than I guess its good to know early on :(

They also observed some things that I didn't mention and asked follow up questions that made me…read morerealize they were paying close attention. The whole visit felt like a steady conversation instead of a fast appointment. I appreciated the clarity they gave and their patience in answering my questions even when I asked the same thing twice.

I used to go to Dr. Kottapalli when I first became an adult. After coming down with a sickness I…read moregot a blood test done and was told that I should be fine playing sports and other physical activities. A few days later Dr had called my parents and let them know that I had mono. My parents were very confused because playing sports could have caused my spleen to rupture. After letting her know that it was incorrect of her to not let us know sooner, Dr. Kottapalli responded in the rudest way. She told my mom to change the doctor for me if I wasn't happy, and that we could try to report her but she was untouchable. After that I decided to switch doctors. In another instance, my mom continued with Dr. Kottapalli for years after being diagnosed with arthritis. She was feeling very lightheaded today and had called the doctor for instructions on what to do to feel better. The doctor said she would call right back and has not called for over 6 hours. Dr. Kottapalli is NOT a respectful person and has no bed side manners despite being in a healthcare field. I would stray far away from her, if anyone is looking to add her as a PCP.

It was my first time here and I felt mostly comfortable. The doctor spoke in a respectful tone and…read moremade sure to go over the details of my condition step by step. They asked several questions about my daily routine and health background, which showed they were really looking into the full picture. Staff at the front desk were helpful too. The appointment didn't feel rushed and I left with better understanding of what to do next.

I've lived in bay area for more than 20 years and got more and more frustrated with the…read moredeteriorating medical services in California. After the last move to a new home in south bay 2 years ago, I decided to find a new primary physician for my family, hoping to find someone we can really trust and rely on. After some online search, we found Willow Glen Primary Care. After the initial call, I was kind of hesitant about the concierge service they provide and the annual membership fee which were all new to us. We decided to give it a try after the first onsite consultation just wanted to see how concierge works. Surprisingly, this decision turned out much better than we hoped for. Whenever we had any medical needs, either annual exams or ad hoc emergencies, we were always able to make appointments within few days or talk to Dr. Lindsay over the phone right away. She's extremely knowledgeable, patient and willing to spend hours explaining everything we need to know and answer our questions. Even during weekends, we're still able to reach her cellphone for urgent needs. This really helped us build trust in Dr. Lindsay. I started to have some weird chronicle GI illness 1.5 years ago which later was diagnosed something that has no cure yet. Dr. Lindsay did not give up on me. She worked closely with my GI doctor to come up with customized treatments to help improve my daily life quality. In the meantime, she also looked for more ways to diagnose my conditions. Recently we finally found possible root cause and started treating it. I've been getting much better ever since, almost close to normal life. Thank you Dr. Lindsay! So if you're looking for a family doctor that you can truly trust, I'd highly recommend coming to Willow Glen Primary Care for Dr. Lindsay.