lazy unconcerned office staff with the attitude of they're doing you a favor instead of working for…read moreyou I love my doctor, sadly she transferred to this horrible office. since then I've had nothing but problems. The app doesn't work. They "don't process refill requests from pharmacies". You can't request refills online because of the broken app and the front desk doesn't care about patients, the receptionists are rude, dismissive and accusatory. I had a physical in March. I assumed that my doctor just refilled all my meds then but she didn't. I needed one today so I called to get that handled because Troy Internal Medicine wasn't responding to the pharmacy. After a 20 minute wait a receptionist finally answered and was completely disinterested in anything I had to say. She was rude and dismissive, for no reason. She also didn't pay attention to what I was saying and got the name of the medication wrong. ( I found this out hours later ) A couple of hours go by and I call the pharmacy, Troy Internal Medicine called in every medication OTHER THAN THE ONE I NEED. I called the doctor's office back ( another long wait ), got a different receptionist and she informed me that the medication I needed came up on something called MAPS as being filled in March. I told her that it was last filled in January, read it from my bottle and she all but accused me of drug seeking. I was totally confused because the medication I needed isn't even a controlled substance in any sort of MAPS sense and I've been taking it for decades. she assured me that she would discuss it with my doctor. I call the pharmacy, they confirm that I didn't have it filled in March and ask the doctors office to call them, I call the doctors office and after another 20 minute wait I ask them to call the pharmacy. I wait another hour and call the pharmacy, of course they never received a call from Troy IM. This time the pharmacist answered and he said "they are confusing the medications, they think you are asking for drug A, which was refilled in March, ( and I've taken 2 of ) not drug B which was last refilled in January and isn't a MAPS drug so they flagged you as drug seeking for the wrong medication. FLAGGED ME AS DRUG SEEEKING???? what??? All because ONE receptionist didn't want to bother listening to what I was saying. She shouldn't be working with people and she definitely shouldn't be working with patients at a doctor's office. Bottom line: avoid this doctor's office. the ratings are in the toilet for a reason.

I have been a patient of Dr Carlin's for many years. I find her to be extremely thorough and very…read moreknowledgeable when I have a new issue. I trust her implicitly.

Dr. Hendrick is on staff in the Internal Medicine Department at the Henry Ford Medical Center in…read moreTroy. She is very competent and knowledgeable at what she does and quickly focuses on problems, diagnosis, and treatments. And while she is dealing with all of the normal doctor stuff during your appointment, she is friendly, and understanding throughout. In addition to all of that, she somehow manages to stay on schedule which may be important if you live and work on a tight schedule like we do. I, like many people, had just gotten used to the idea that doctor appointments always run late, until now. So if you are counting on finishing that novel you've been working on while waiting to go in to your appointment, Dr. Hendrick may not be the right doctor for you. So if you count on catching up on your reading while waiting at your doctor's appointment, stay the course. But if you prefer to have a more predictable schedule while getting the best quality care, I can highly recommend Dr. Hendrick.

First, i'd like to say that Dr Hendrick is a very professional & great Doctor. first time i heard…read moreabout Doctor Hendrick was while i was looking online for an excellent physician around my area since most of the physicians i have visited for the past 3 or 4 years provided little or no help. However, Dr Hendrick carefully listened to my questions and provided very clear and detailed feedback about my health concerns. Dr Hendrick is extremely knowledgeable in her profession & i would definitely recommend her to my friends & family.

Waiting times at least 1-2 hours for a standard appointment. No one answers the phone and they take…read moredays to call back when you leave a message. Main physician is checked out and prefers to chitchat about anything but my medical care. I need to find a new PCP...

Everybody is extremely nice and is working hard. I would recommend. It did take a little bit for my…read moreappointment, but the doctor is so friendly with everybody, I can understand that happening. I wouldn't change that for anything, though!

Dr. Williams has been my doctor for a very long time. He is moving on to another practice which…read morerequires a membership fee of 2,050.00 per year. The fee is on top of your copays and other insurance premiums. So sad that I am unable to afford the MDVIP membership to see Dr. Williams. He is a great doctor and I will miss him greatly.

Great doctor! He's been my primary care physician for a while now and I feel comfortable knowing…read morehe's my doctor. Very smart and great social skills. I'm very glad I found Dr. Williams.

I have been a patient here for a while. I never have trouble getting an appointment, and always get…read morequick response when I put a message in the patient portal. I love my doctor (Dr. Becker). She listens well, and treats me like a teammate. I like that they have added urgent care appointments. My only concern? I have moved to Harper Woods. It's a long drive! I'd love if they'd open a branch in the GP, SCS, HW area. Side note. About yelp, not Stonebrooke. Interesting that to see the 1 and 2 star reviews (which were all old, by the way) you have to download the yelp app. Things that make me go Hmmm...

I've been a patient at this practice for several years and had been taking the same long-term…read moreprescription without any issues. Originally, my prescription was for 1 1/2 pills, which meant I had to split a pill each day. At my last routine physical, I mentioned to Dr. Kastl that I had been taking 2 pills instead because it wasn't always convenient to cut them, and the difference in dosage was minimal. She agreed and officially changed my prescription to 2 pills. Six months later, when I requested a refill, I was told I had to schedule a medication check before it would be approved. I scheduled and attended the appointment, which lasted about five minutes and involved no meaningful discussion or changes to my treatment. The following week, I received a $150 bill for that brief visit. I contacted Dr. Kastl multiple times to express my concern and pointed out that, based on my understanding of Michigan law and federal guidelines, the medication I take does not require a mandatory six-month follow-up. Rather than acknowledging my concerns or showing any empathy, my messages were dismissed by simply stating "it's our policy". In this situation, patient care took a back seat to billing. After being a loyal patient for years, I was extremely disappointed by how this was handled. I will not be returning to this practice and would encourage others to carefully consider their options when choosing a primary care provider.

Cons: I've never been seen on time and I usually come late due to calling ahead to see if she's "on…read moretime" and I still have to wait 1-2hours to be seen. Totally unacceptable for a "professional" doctors office to run that late in my opinion but she's a one man show so I guess I get it. Make sure to clear a whole day- you won't know when you'll be seen or how long the visit will take. On the positive, she's really nice and actually cares. Does lotsss of tests so make sure you have good insurance! (Which is why i like her since my other doc never did any testing for anything) she truly goes the extra mile to help her patients and that's one of the main reasons why I go back to her. Other than that bring a good book or phone charger and enjoy the wait!

dr bagos is the most caring human being let alone doctor i have ever met!…read moreshe takes her time with each patient and only sees a few patients a day. she doesn't care about how many she sees. she wants to spend loving time with each of her patients. i don't mind the long wait because i know she actually cares and wants to help everyone. i haven't felt this comfortable with a doctor in my entire life and i'm not scared to see her! she is the BEST!

I had misunderstanding with the doctors and the office staff. The doctor who owns the practice…read morewith much kindness and patience understood my concerns regarding getting in for timely appointments. I was very appreciative of his explanation. I have received good care here. I appreciate the fact that if you are sick, many times you can get another appointment with another doctor. Most of the time I can see Dr Yalda in about a week to ten days, she will contact me if I need it between taking care of her everyday patients who already have appointments.

Very good care, Always on time and no long waits. Office is well-run and phone messaging is top…read morenotch!

All of the staff and PAs and Dr. Boone are so helpful and so friendly…read more I love that it's walk-in and they always provide efficient friendly care.

March 1, 2026 Dr. Noor Bunney can do absolutely everything!…read more He has never failed to aid in my diagnoses and treatments and I never have to wait. Dr. Alan Bunney has provided me with equally excellent health care. Troy Medical is the only office that is open six days per week. The staff is superb. There is nothing more to say other than Troy Medical is the absolute best!