I haven't had an issue until I have had to deal with the lost draft department. I have never dealt with anything this unorganized and the unwillingness to assist. There isn't even a manager or administration I can talk to. I am trying to get an insurance claim funding issue rectified and they are not helping when a letter from them would fix the issue and release funds so the contractors can get paid but they just emailed and said thanks for your email, unfortunately we cannot assist with this. That is some terrible customer service. It seems unfortunately now I am going to have to seek legal counsel. I would never do anything with Michigan mutual ever again. read more

Michigan Mutual is a disfuctional company! I went through hell getting a duplicate payment back in my accoun! The representatives are not knowledgeable about anything they must be doing business in an alley somewher! I'm looking for another mortgage company this one is ridiculous! Thanks to my bank for getting my money back! Do not do business with Michigan Mutua!! read more

NEVER use this company! I had a home loan for many years never late on a payment, had to make a payment on the phone because I was traveling the customer service person gave me a confirmation number that it was confirmed and complete... But 30 days later they informed me it did not go through because it was the WRONG banking info, I asked for a tape of the conversation and they would not provide it because their customer service person wrote down the WRONG number and I read it from my checkbook. They DAMAGED my PRISTINE CREDIT would not take off the 30 day late and would not provide proof whose fault it was. Holly Collins case # 1442877989 read more

Communication with this lender is THE WORST I have ever experienced. If customer service is important to you I would NOT recommend Michigan Mutual. Anytime you have a need to speak with someone by phone be prepared for long hold times, multiple transfers and leaving voice messages that do not get returned. read more

This company is horrible. They called me for a refinance and started the process. By the end, 3 months later, because of their negligence my credit score dumped 100 points for a missed payment they told me not to make. I had to pay over 100.00 in fees and then , apparently, they stopped the refinance. I don't know for sure because they quit returning, texts, emails and calls. Don't use them, they are irresponsible. read more

Worst company to work with I've ever seen during covid disaster they claim to be waiving payments over the phone but when the paper work comes its saying app waived payments must be paid back wtf does that help this company seems very cut throat. read more

THEY CALL THE POLICE ON CUSTOMERS!! It took me nine days of trying daily just to be able to speak with a human being. Their communication system is designed to NOT allow customers to get help. All I was trying to do is make a payment. Now it gets BAD. I made the mistake of telling them that it is hard to reach them, which they didn't like. Ten minutes after I got off the phone, there was a COP at my door, that they had called. I must recommend AGAINST using Michigan Mutual as your lender. read more

If I could give Michigan Mutual a NEGATIVE 5 STARS I would. This has absolutely been the worst experience I've ever had in customer service. They bully responsible homeowners with added fees that 'can not be removed without written consent to be reviewed blah blah blah' even though the delay in payment was due to THEIR systems error. This company punishes people who try and PAY 2 MORTGAGE PAYMENTS AT ONCE?!?!? That right folks.. the online payment system will allow you to choose the amount to pay AHEAD, and pay for 2 months of mortgage out.. BE A VERY RESPONSIBLE HOMEOWNER, process the payment and then get this .. after the fact REJECT THE PAYMENT without ANY NOTIFICATION because ... wait for it ... you can only pay for one month at a time. so NOW because I tried to pay 2 mortgage payments at once, I'm fighting LATE FEES because the system rejected me trying to give them more money then was owed?!? whats wrong with that picture?!?! OH AND.. I'm getting delinquent payment notices and my credit score has been negatively impacted.. THANKS SO MUCH MICHIGAN MUTUAL! You're officially the WORST mortgage experience I've had in over 10 years of home ownership! read more