Alyssa's brow work was consistently great, and I was a loyal client of hers for nearly six years…read more Unfortunately, my experience with her business practices and customer service has been deeply disappointing. I recently purchased a 10-session package for $430. I only learned Alyssa was leaving because she casually mentioned it during one of my last appointments. As a client with a half-used prepaid package, I was never proactively notified, offered options, or told how my remaining services would be handled. To be fair, I genuinely tried to make the situation work. I even booked an appointment with one of the artists Alyssa personally recommended. Unfortunately, while they were kind, the results simply were not to my standards. That confirmed what I already knew: I purchased this package specifically because I trusted Alyssa's work--not simply because I wanted eyebrow threading. Feeling stuck, and without another solution, I requested a prorated refund of the unused package. I didn't ask for this refund because of any changes on my end. I requested one because the provider whose services I specifically prepaid for became unavailable indefinitely. Had Alyssa not left, I never would have requested a refund. Instead, I was expected to absorb the financial loss caused by circumstances entirely outside my control, which I believe was fundamentally unfair. Although Alyssa did agree to issue a partial refund, which I appreciate, she would only do so after retroactively repricing all of my completed appointments at the full individual session rate instead of the discounted package rate I had paid. As a result, my refund was substantially reduced. I would never have chosen to receive these services at the full individual session rate. I purchased the package because the discounted pricing reflected the value I was willing to pay. Retroactively converting completed appointments to the full retail rate fundamentally changes the financial agreement I originally accepted. I was told that Alyssa's policy only allows a package-rate refund if an artist "permanently leaves." However, "buying a one-way ticket", "planning to travel for over a year", and having "no return date"is, from a client's perspective, functionally no different. Expecting clients to leave hundreds of dollars with a business indefinitely in the hope that an artist may someday return is unreasonable and unfair. Unfortunately, this experience reflects what I now recognize as a broader pattern. When the studio transitioned to the Fresha booking app, I accidentally booked with a newly hired artist because I didn't realize the new system assigned providers differently than before. Of course, I was welcome to keep that appointment, but I am very particular about my eyebrows, and for several years Alyssa had been the only person I trusted to thread them. Rather than proceed with an artist I didn't know, I immediately explained the misunderstanding and chose to forgo the appointment and wait for Alyssa instead. Despite being a loyal client for years, there was no flexibility or grace for what was clearly an honest mistake during a confusing system transition, and I was still required to pay for an appointment I never received. I've also seen disheartening posts on her business instagram page where she appears to poke fun of clients who arrive late. While every business has the right to enforce a late policy, publicly ridiculing clients who support your business struck me as unprofessional and disappointing. Even as someone who was never once late to an appointment, I still found these posts to be incredibly off-putting. True customer service isn't only about offering clients a drink when they arrive. It is about showing respect for them in difficult situations, especially when your business can no longer fulfill its obligations. Although Alyssa's talent is undeniable, and I sincerely wish her the best with her travels, her talent doesn't excuse poor communication or unfair business practices. After six years of loyalty, I expected to be treated with far more transparency, fairness, and consideration than I received.

Alyssa is truly my FAV! Literally one does it like she does. I have been coming to her for over a…read moreyear now for my brow threading and I refuse to go to anyone else. My brows look flawless every time and her customer service is TOP notch. It's always such a relaxing peaceful vibe when I come in and the experience is always great. I highly recommend her if you're needing brow threading, lash lifts, or brow lamination! I recently got a lash lift and brow lamination from her and will definitely be getting them again in the future

Nikki is not only one of the most talented brow artists but is also one of the nicest people. She…read morebrings the best energy to every session. I haven't let a single person touch my brows in the last 4 years of knowing her. HIGHLY recommend

I am so incredibly picky when it comes to my eyebrows and I refuse to let anyone else touch them…read morebesides Nikki!! I've been going to her for years and she does my eyebrows to perfection every single time without fail

I had the chance to visit Queen Bee once again for my f/u service. Scheduling was easy, front desk…read moreis welcoming and friendly, and my service was amazing as usual. The space continues to feel clean and organized. The owner reached out to me via text in order to follow up on a prior experience that was not the most relaxing environment. I found the professionalism and genuine interest to improve the client experience truly refreshing and personalized. This place goes above and beyond and has created something special in a city like L.A. (Culver City). You may want to take a look at their pre-pay package deals if you're a frequent customer. I feel I receive solid value here. Parking: Small private lot or street parking.

Such a cute, tranquil place to receive beauty services. I'm glad I chose Queen Bee, and I will come…read moreback because I really appreciated the attention to the detail, how quick the service was, and it was a fair price. If you're prepping for a summer bathing suit vacation, Queen Bee is a great place to start.

Got my eyebrows done for the second time and Daxa is incredible. She is kind and takes her time to…read moremake sure they're PERFECT. I have a new local spot and had told all my friends about it. I keep getting compliments on my brows and owe it to Daxa.

I've only came here a few times and the times I did come they were great. My eyebrows were almost…read moreperfection. I went about 2 weeks and I unfortunately I was disappointed. The lady who did my brows seemed in a rush. I didn't get the same vibe as before. She quickly did my brows missing many hairs: and not only that, the last few times I came I was charged $20 for brow and lip and now they are charging $22... So because of the pricing and the lady rushing my service I will not be returning....

This review is for Alex who is the best!!…read more Found two of a kind by chance after seeing an Instagram ad almost 2 years ago and have been a regular ever since! Initially started out with just a wax with Alex but gradually worked up the courage to try a lami. I was super nervous about looking crazy but Alex was so patient and explained the whole process as she was applying. We started out with a really gentle formula for the first session but worked up to a stronger solution for the next sessions. I was so excited when they started offering lash lifts last year that I HAD to try it. My brows and lashes have NEVER looked so amazing! Alex has been able to transform my brow shape with such artistry. I always recommend Two of a Kind to any of my friends in the LA area. Booking is super easy- either online or through text. I am SO SAD to be moving out of state because I will need to find another artist. Alex is truly a gem.

My eyebrows are white blond and very sparse. Nevertheless,…read moreAlex does a super job at tint and wax services. Thanks, Alex!

I called Zaib's at 10 AM the day I needed to have my eyebrows done to see if I could schedule an…read moreappointment. Luckily she was able to book me in same-day! Zaib keeps her salon very clean and comfortable. The threading lasted a little less than 10 minutes, super quick. I am so so happy with the final result, finally feel like myself again! 10/10 experience I will be back.

I'm new to Culver City and chose Zaib's Place based on good reviews. I usually get my brows…read morethreaded for a clean-up and have always had a great experience elsewhere. Unfortunately, this visit left me incredibly disappointed and genuinely heartbroken. When I arrived, I didn't realize it was by appointment only, but I asked if she had time to take me. She said yes, just to wait, so I did--while she tinted another client's brows. I wish more than anything she had told me no. I've been blessed with thick, full, fluffy brows and I've worked really hard to maintain them. When it was my turn, she never asked me what I wanted. She didn't remove my makeup or clean the area around my brows beforehand, which I've always had done at other places. That was the first red flag. I told her clearly, "I like my brows thick. I'm just here for a clean-up," and she said okay. But once she started, she took an unusually long time, kept plucking, and then started using scissors. I should've trusted my gut and stopped her. When she handed me the mirror, I was genuinely in shock. My brows were so thin--nothing close to the "clean-up" I asked for. I told her they looked really thin, and she just said to use brow gel to brush them up. But how? She cut them so short there's nothing left to brush. Now, my right brow is noticeably thinner than the left. I look like I stepped out of the '90s--and not in a good way. I haven't been able to look at myself without getting emotional. Brows frame your face, and for many of us, they're deeply tied to our confidence. I left feeling devastated. I don't enjoy leaving negative reviews, but I hope this saves someone else from going through the same experience. If you love your brows, go elsewhere!

Amanda did my Brazilian, full legs, underarms, and face for a very competitive price…read more She made the experience one of the best wax services I've ever had. Amanda was efficient, attentive, professional, and incredibly knowledgeable. Location is also wonderful. I will be going back!

Absolutely awful! I booked an appt yesterday morning for the afternoon with Amanda. Shortly…read morethereafter I received an email stating that my appointment could not be confirmed and would need to be rescheduled, as Amanda was no longer available. They request a deposit upon scheduling of $16 which I requested a refund on as I was coming in the day before an event. I sent both an instagram message and email to them to request a refund and still have not heard from them. I've never used them but very unprofessional already!

Lisa did an amazing job on my lash lift! My lashes look so lifted, curled, and natural. She was so…read morekind, detail-oriented, and made the whole appointment feel easy and relaxing. Highly recommend!

Lisa is an all-star. She truly cares about her clients' satisfaction, and she makes it easy and…read morecomfortable for you, the client, to ask for adjustments, even for silly-ish things like turning down the temperature of the heated table/bed. Multiple times I've emailed her with questions post lash and brow treatments and she's always been responsive and helpful. She's even redone a couple lash lifts that weren't perfect after the first go. It pains me a little to write this review because I don't want to make it difficult for myself to book treatments with Lisa, but she deserves to be busy all the time!