Had Metz come out to the house were under contract in to inspect sewer line. Nate was super…read moreprofessional and helpful and explained what he was doing. They gave me a very quick quote to follow up and the video of the sewer line was sent the hour after our appt for the inspection.

If I could give this company 10 out of 5 stars I would…read more Another company came out and "diagnosed" an issue on their 2nd visit, and quoted us an up-in-the-air price for a "maybe this will fix it maybe it won't" service. Needless to say, I was on Yelp finding someone else for a 2nd opinion. Jennifer at Metz called me and messaged me right away to view video footage and get something scheduled. I was able to call, text, and email her as often or as little as I needed to and ALWAYS received a response. The communication was exceptional from start to finish. Someone came out that same week to take a look and give out a timely estimate. This company does offer financing, although we did not use it. The quote was less than half of what the other company had quoted us. We got a straight forward diagnosis, with honest pricing, and reliable service. The team came out on the day they were scheduled at the time they were scheduled. They were able to complete our project in only 2 days. Extremely efficient, and walked my husband through what they were doing and put us at ease with what still needed to be done. The pictures and reviews from myself and everyone else speaks for themselves. While I hope to never need more restorative services on my property (LOL), if I ever did, I would 10,000% use Metz again. I will be recommending them to anyone I know who needs it. Absolutely amazing!

made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote…read morefor the next job

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my…read moresub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way!

Nearly ran off the road this morning by one of these drivers...Just because they are in trucks,…read moredoesn't mean they do not have to obey the traffic laws. TRUCKS HAVE TO YIELD THE RIGHT OF WAY TOO!!!! Not a very good way to advertise your company with drivers driving like they own the roads without a care in the world. I'm not sure of their service, but with drivers acting like that, I would NEVER hire this company. Who knows what they will do at/to your home. They need to be a bit more professional.

Ron Morris saved me $5,000 and likely more. He saved me from a nightmare. I had my main sewer line…read moreback up. This happens often, we have roots. The company I normally use took too long to get back to me, so I contacted another company. I told them they'd need a 50' foot snake and a 4" cutter. After dodging several sales attempts, they started snaking my drain. I left them to it. Long story short, they said my drain was collapsed and they wanted $5,000 to dig up my yard to fix it. Thankfully, my credit application was denied, and they left. Out of desperation, I sent off several emails to other companies describing the situation and the company that I'd used, hoping to find a company to work out payments with me. I received a response from Ron Morris telling me to contact him before attempting any digging. He had to work to get me to trust him, but he practically guaranteed that he'd get my drain clear. All without saying a negative word about any other company. He was very very professional. He came, with the big snake and a big enough cutter, and snaked my drain. He showed me the roots after he was done. My drain wasn't collapsed, it had been roots after all. I am so grateful to Mr. Morris for his honestly, and for truly wanting to save me from that other company. I will be using them for any future plumbing needs, and I would highly, highly recommend him to anyone else.

Power cleaning of my main line. Outstanding service, the technicians were professional courteous…read moreand cleaned up after themselves. Expensive but worth the price.

They could not help me find a water leak in my basement when I called them out I told them to clean…read moreout a sink drain. They did everything but that cost me over $500 for nothing. The drain didn't even get done. When they left I found the leak. It was my water heater leaking behind the wall. He was there for one hour. And fixed nothing what a waste of money

Great service, prompt and professional. They cleared my sewer clog with no problems. Two of the…read morenicest people you'd meet, totally professional. HIGHLY RECOMMENDED. No BS around cost-adders or upselling, just great service. if you have a clog, call these guys!

My first ever review, and it couldn't be for a more well deserved establishment. They responded to…read moremy call for a clogged drain immediately and were at my location shortly thereafter. Their staff is professional and courteous, and took great care while resolving our issue. Additionally, I found their prices to be extremely reasonable. What was quickly evolving into a nightmare the evening before Easter, was seamlessly resolved by this fantastic business. I highly recommend you contact them should you ever require similar services.

Mr. Rooter Plumbing of Youngstown, specifically Joe, provided excellent service this past Sunday…read morefor me. Professional, figured out my plumbing issue, and no more issues with my water tank so far. I hope your office knows how great you are. Thank you. And, speaking with the scheduler was a pleasant experience too. Thank you too. Lori

I have no clue why this place has bad reviews. I had a 50ft 1/2" snake latched on by the city tie…read morein that was dropped/tangled up down my sewers main drain line. Came out and had it unlatched and pulled out in an hour, showed me camera footage of everything he found. Quoted me on alternative options for the future. Place saved me what easily could've been 10k+ in excavation, new sewer line etc. It has an A+ from me and I'll definitely be giving them my business solely on their professionalism and thoroughness. Great job guys, really.

This is the second time I've use this company, outstanding service!…read moreI would highly recommend them, but always be aware of any sewer cleaning company they wanna saw you on having your drain replaced...

I was doing a favor for a neighbor who had a water line burst on her. She had an insurance contract…read morewith the water company that covers her in the event of leakage and this company is one of their recommended repair companies. The man who came to her house advised me that after using sound technology the "leak" was actually coming from my property since part of her line crossed over to my backyard. I gave written permission with the understanding thinking that if her pipe was indeed causing backflow into my yard then it must be addressed. The letter the neighbor wrote also indicated that once the work was done Mister Sewer would arrange sometime in the future to have a landscaper come out and repair damage to my yard. The original agreement was written as basic restoration consisting of "soil and seed." Later on when the owner signed off on it the limitations per her insurance contract limited them to basic restoration which was "seed and straw" as well as leveling. I was not given opportunity to initial this change as acceptable since I received a printed copy with the signature and addendum. On the day they did the work and dug up the area as deep as a grave the water line was tested. There was no leakage at all coming from the pipe that was under my yard but rather was somewhere under the concrete below her deck. They completed the project by forcing out the defective copper using an underground snake technique from her water shut off valve in her home. They replaced the line with what they call a superior plastic by Uponor. My understanding was that this pex product expands and contracts and is more durable than copper and will last longer. I did learn that without this insurance the base cost is at least $2500.00. My neighbor was grateful and pleased with the work they had done. I, on the other hand, have to consult other landscapers in order to get the right information on how to properly restore my lawn as well as allow for eventual settlement where the hole was dug. Hopefully in time I will get the information needed and go accordingly. I'm sure they are a fine company to work with but when you are filing an insurance claim they usually use the least invasive means possible and must limit their work and restorations according to the guidelines set by the insurance company. Please be aware of that fact if you are paying a water/sewer insurance premium on your water bill.