made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote for the next job

I am incredibly frustrated with my experience with Plumbing 911. They already charged me $300 on a previous invoice just to replace a toilet wax seal, but they did it completely blindly without actually knowing what the root cause of the leak or problem was. Now, they have handed me an estimate for over $1,600--including cutting open my laundry room ceiling and walls--without even pinpointing the actual issue first. Their paperwork explicitly states that "additional work may be required" once the toilet is removed, leaving the door wide open for endless extra costs. To top it off, they refuse to take responsibility for putting back any of the finished surfaces or walls they plan to tear apart. They are guessing at my expense and trying to leave me with a massive bill and a torn-up house. If you want a plumber who actually diagnoses a problem accurately before racking up charges, look elsewhere. read more

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my sub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way! read more

They fixed the leaking pipe no problem for $317.40 However, they charged $276.04 flat rate to "Open access port in ceiling or wall to work on piping or locate leaks. This was for the five minutes with a vibratory tool it took to cut out rotted plywood under a sink (not a wall or ceiling). Way over priced for five minutes work. read more

I hired this company to go to my mother's home to address a clogged drain and a fix a pipe that was not working. The plumber partially cleared the drain (it is still not draining properly) and thawed the pipe that we found out was frozen. I was charged $513 for this service. At no point was I informed that the pipe was likely to refreeze or that there were preventative measures that should be taken. There was no follow-up communication with me or my mother to explain potential risks. The pipe froze again the very next day and ultimately burst. The same plumber returned and confirmed the pipe had burst, recommending a leak detection company and stating they could return to repair it after the leak was located. By that point, significant damage had already occurred. When I contacted the company to ask why I had not been informed that this could become a larger issue during the initial visit, it took several days to receive a response. I ultimately spoke with Brandy Freeman regarding a refund of the initial service fee, given that the original issue was not properly resolved and no preventative guidance was provided. I was later informed that no refund or adjustment would be issued. As a result, I am now out thousands of dollars in water damage repairs and had to hire another company to properly address the issue. This experience was extremely disappointing and costly. I initially chose this company because of its highly rated reviews, but that was the case. I would recommend you take your business elsewhere I payed premium prices and was met with awful customer service and terrible expertise. read more

I talked with them on Friday and set up an appointment for Monday. I chose them because they said that if they come during regular business hours, the can give me a free estimate. There were 2 companies who offered this and I chose 911. Wrong choice. They called me over the weekend and said that they wanted to confirm my appt, but also that there will be an $89 charge. Too late for me to get someone else for Monday, but I still cancelled them. DONT TRUST THEM. read more

Everything went well. Friendly working staff and office personnel. Was completed promptly and correctly and on time, quick response. Quality was excellent and fair pricing. read more

I recently had Plumbing 911 come out for a leaky faucet, and I was pretty impressed! The technician was prompt and knowledgeable, fixing the issue quickly. Their price read more

Great service!!! They got a plumber out to my house within the hour. Very impressive. The plumber, Nick was very friendly and quick. I also appreciate the price shown up front before work starts read more

We had a clogged kitchen drain this past April. We called Plumbing 911 for service. The technician came to our house and found the clog went all the way down to the basement pipe. It was more extensive and expensive than we anticipated but we had it done. The technician replaced the rubber hose under the sink with plastic parts. A few months later the pieces started coming loose and since then our kitchen has flooded 4 times. Each time my husband has retightened the fasteners but they continue to come apart. They gave us only a three month warranty and the problems started a little over three months after the job was done. We are going to have to get another plumber to try to fix it, because this cannot continue. It was very shoddy workmanship. read more

Prompt, polite responses & fast appointment Considerate day of service text & phone updates Super nice people! Great service! read more

Service requested: Clear a clog in a kitchen sink. Modify plumbing fixtures as needed. What happened: plumber arrived approximately 7 hours after my call. He photographed the underside of the sink, disassembled the existing plumbing. He then traveled to at least two different places to get the correct parts he needed to correct the plumbing. He then used power tools to breakup the clog. After insuring the sink was running free, he took another photo. I was very satisfied with Josh's work. The price was reasonable too. KEJ read more

I went with the 5 star rating, but I should have researched more. Plumber showed up and said the dripping faucet was too hard to do a simple repair, and he didn't know what type it was. He let me know it would be best to replace the entire faucet for $315 if we already had a faucet we wanted to install. He charged $89 for showing up and taking a look for about 60 seconds. read more

These guys are awesome! I hopped on the website in the middle of the night and was able to schedule an appointment for the very next morning. Jon was fantastic to work with. He replaced the parts that needed it and gave an honest assessment of the situation with clear recommendations that made a lot of sense. He didn't waste any time getting the job done. The whole experience is one that I hope every single customer gets. Overall, easy to schedule, quick to respond, and prices are given upfront, and every person I've spoken with or interacted with was professional, courteous, and helpful. I'll be using them for all my plumbing needs going forward. read more

Had a clogged kitchen sink late Saturday night. I placed a request online and received a callback confirmation first thing Sunday morning and received great service with a reasonable price. Friendly technician who explained what caused my blockage too. read more

I scheduled to have a leak in my garage looked at and was told it would be free and a tech would be out the same day. Later received a call stating no tech would come and it would be a $89 charge to have one scheduled for the next day. The next day received text messages stating a tech would be there between 2-4pm. Received a call at 3:45pm stating a no one would be coming to take a look a my leak. Absolutely terrible service experience! read more

They sent in a polite, skillful plumber who really knew how to fix things. He gave me two options, one temporary and another more definite. I chose the more definite solution and he got it done quickly after he came back with the materials. I highly recommend this family-owned company! read more

Plumbing 911 - Plumbing Near Me

I used Plumbing 911 twice. Once to unplug the drain line. They did the job in about an hour and charged an exorbitant amount. I called again when there was another blockage and within the warranty time. Turned out to be a different issue, not covered. I let them talk me into some line replacement. Another exorbitant fee. My fault because I did not ask what all they planned to do. What they did should not have cost even 1/4 of their fee. I recommend comparing prices. Their work was no better or worse than I could (should) have done myself. read more

The team was very responsive and sent a technician quickly. He was excellent; he explained the issue and fixed our problem quickly. I highly recommend this company. read more

Plumbing 911 is a great company! They were able to come fix our broken pipe the next day when other companies gave us at least a three day wait. The plumber did a fine job and we will definitely call Plumbing 911 the next time we need a plumber. read more

I called yesterday, they came in the time slot provided, they called 20 min. before arriving. Adam was very professional, he replaced the hot water tank, (and it was old and was a mess,) he updated a few things. I ask if he could replace the garbage disposal, he did. He removed the tank and the old disposal from the house, cleaned up everything. I am very pleased with the service and will call them again. read more

I had plumbing 911 come out back in January and now it is December. The hole they put in my wall just got fixed. They insisted on whacking a hole in my wall on the other side of my tub when my husband told them "no" because Jared did not want to go through the basement. Their work was okay we're it not for a practically 3 foot long hole in the wall, but that made it totally unacceptable. Their fee for their repair was exorbitant and I was still left fixing my non drywall wall. 11 months later it is finally done and I have thrown out all their magnets because I hope to never see them again! Listen to your customers and quit breaking things that are perfect is my advice to them! If you have a plumbing emergency call anybody else as a novice would probably do better. read more