Top notch custom service and quality work. On time and finished as stated. Would highly recommend!!read more

If you're looking for any service that is plumbing related then look no further. This company was…read morean absolute pleasure from start to finish. Easy to set up an appointment, technician arrives on time, and he gives a detailed thorough outline of what he wants to do and how much it'll cost before work is began. Our technician, Thaddeus, was very pleasant the entire time. We ran into a few issues along the way and he was able to use his trade knowledge and skill to quickly think of another way to solve the problem. Finished product looks spectacular and they stand by their work. Great job!

Changed out a lift pump for me at a reasonable price. Friendly staff. Quality work. Will use them…read moreagain the next time I need a plumber. Thank you.

I would highly recommend using Jatho Plumbing! Jay was super friendly and responsive to our need…read more He went above and beyond!

Prompt service. They go above and beyond to make sure things are back in order and running smoothly.read more

Chris was fantastic! He was courteous and explained everything to us! He laid out all options and…read moregave us confidence in each solution!

Great experience and results. Dan was on time and professional. He was extremely knowledgeable,…read moreand went above and beyond, really nice guy and did a great job installing my faucet, even gave me some tips about it and the dishwasher. He made sure all of my questions were answered, and everything was tested before he left. Will definitely call them for future work. Recommended!

Replaced water heater. Quick and efficient. He was very nice and professional. Would highly…read morerecommend.

VERY REASONABLE! We had a clogged kitchen sink. Came out on time and fixed it in about 15 minutes!…read moreGreat service, friendly and fast! Did I say REASONABLE? Thanks!

O'Fallon sewer and plumbing repair did a wonderful job John was a plumber that showed up today he…read morewas fantastic. Very courteous and polite. Price was reasonable. I like using a family-owned business and keeping it in St Charles. I would highly recommend them. I woke up this morning with the basement being flooded called several places they could not come out until Monday or Tuesday I could not wait that long. I was recommended to call O'Fallon sewer I called them spoke to a very nice young lady and she scheduled somebody to be out within the hour and a half. Thank you so much John you're wonderful

Gravity Drain Services was called by my apartment complex to clear a drain. I had woken up to…read moresewage from my front door to my back door on the first floor. Goodbye dog bed and plushie dog toys. Goodbye paycheck for the day as anyone who has ever had to deal with this sort of thing knows. You have to toss the awful smelly heavy wet items, mop up the biohazard, then disinfect everything. I felt sick for days afterwards. Back to my story - The river of sewage was very surprising as I had only washed my face and flushed the toilet once after I went upstairs for the night the night before. The plumber who came told me that the 3 townhouses next to mine are all connected to me and so if they have a problem (flush wipes, etc) it is going to back up in my townhouse. Definitely not the news I wanted to hear. He brings back all 105 feet of snake and finds hair and "strings" (indicative of feminine products). I like the term "drowned rat" myself. I receive an email from my apartment complex that I now owe $335 for the plumbing. Mind you, I use a drain catcher for my long curly hair and I learned early on from my father to always respect the toilet. I call Gravity Drain Services and kindly ask if they could reach out to my apartment complex to inform them what the plumber told me, that the issue could have come from the 3 townhouses connected to me. They decline. Wow. Is it too much to ask for the truth to be told? That's all I was asking. The little guy gets knocked down again. UPDATE - the rental company was told the truth and the charge was removed. Thank you for doing the right thing.

Called them out to replace a broken/improperly installed toilet flange. They arrived 5 minutes…read moreearly, took care of it quickly even with having to chip out the old one, and replaced it with a better quality flange without me even having to request it. Will definitely call them again in the future.

As of today, 8 days and counting, I never got an estimate after the owner's son came to my house on…read more5/28/25, to look at the job for replacing a 26 year old, 40 gal. gas water heater with same. Called the office twice about this. Still don't have it. Poor response, poor customer service.

Always reliable and professional. I will never use another company if possible. I needed help on…read morea Saturday ad the day of my daughter's wedding. Problem was fixed in no time at all.

Had a leak around both water handles and faucet in my tub, as well as shower diverter that was on…read morethe fritz. They were able to fit me in the next day. The plumber was on time and professional. He was able to fix the problem efficiently and did not upsell us on any unnecessary work. I feel great about quality union plumber workmanship and supporting a local small business.

Very friendly and extremely professional. i needed our hall bathroom remodeled before the holidays…read moreand they were able to work overtime to get my remodel completed in one weekend. Highly recommend!