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    Mid America Drain Service

    3.0 (4 reviews)
    Open Open 24 hours

    Services - Mid America Drain Service

    Plumbing inspection

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    3 years ago

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    8 years ago

    When the first thing the technician says on the phone is "I'm in overtime and the service will be more expensive" RED FLAG.

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    15 years ago

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    11 years ago

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    Gateway Sewer & Drain

    Gateway Sewer & Drain

    3.4
    (15 reviews)

    3 weeks and 5 phone calls later, I still have not received a paid receipt or the description of the…read moreservice. Spoke to Jim again, and he said they sent it to a wrong email address. They would have gotten an "email undeliverable" notice, so that excuse does not fly with me. I am a renter and chose to pay them upfront instead of billing the landlord. If the landlord had been billed, they would not have received payment for at least 3 months. Now, I deserve the same respect, but they have not given me any respect. THIS IS THE MOST DISPICABLE EXCUSE FOR A BUSINESS THAT I HAVE EVER SEEN. DO NOT USE THIS BUSINESS.

    I had this company come over to fix what should have been a simple clog. After a 2 weeks of dealing…read morewith this company, Beis Plumbing (Valley Park) came and immediately fixed the problem. My basement drain was backing up. Gateway immediately went to work in the yard cleanout. The water drained. A week later, the drain was backing up again. He came out again but did no work because the water had slowly drained, but he did not even cable to check if the pipes were clear. The rest of the month, the house smelled like poop as it backed up time and time again. When I called Beis Plumbing, they cabled a line in the basement, which is where the problem was in the first place. He found a soft clog and cleared the line. I paid twice as much with the new company, but at least the job got done. Manager refused to give me a refund claiming my problem did not present itself to the technician, but I don't think the technician knew how to look for the source of the clog. Will not use again.

    Drain Surgeons

    Drain Surgeons

    2.3
    (9 reviews)

    Women - beware of hiring this company. The tech I met was overtly sexist, and his incompetence…read morecaused further damage. I live in an apartment building where our upstairs neighbor has been pouring grease and washing perhaps work boots in their kitchen sink, and it caused dirty water to back up into our unit. Four times now, grease, grass, and twigs have filled our kitchen sink. Our leasing office apparently has a contract with this company, and when this issue happened a third time, a tech from this company came out while I was away. When I came back, I saw the tech outside with my unit door wide open (in the middle of February with pets inside). I waited 5 minutes for him to not just stand there before I decided to approach him for the sake of my pets and heating bill. He said, "Sweetie, you can't keep pouring grease into your sink like this." I stated, "I am not the one treating my sink like this. I don't put leaves and twigs in my own sink." He replied, "Well I'm going to be out here every week if you keep doing this." I repeated, "I am not damaging my own sink. It is someone else in this building causing the issue." He asked, "Do you even live here? Like are you on the lease?" I said, "I'm Dr. Bruce, and I'm the head of household on this lease." Suddenly, he backed off, and said building maintenance would look more broadly at the pipes for the whole building. He then left. Since then, our neighbor poured grease down the drain yet again, caused another backup, and this time, it ruptured the pipes under our sink and caused someone else's backwater to spew all over our kitchen floor. Last night, the apartment maintenance person *within minutes* diagnosed that it was the upstairs neighbor's grease, *and* that this sexist tech put the pipes back together so loosely they broke apart. Taken together, the blockages were obviously not our fault, and this sexist tech's incompetence and willingness to blame me caused even further damage. I'm at the whim of what contracts my leasing office has for plumbing. I would NEVER hire this company, and I will be strongly encouraging my office to find another contractor. If this company cares about keeping clients, I would suggest this tech receive feedback that women aren't little girls who mindlessly damage our own things. Some of us can actually maintain a sink and actually sign leases now.

    The responsiveness, customer service and ability to solve my problem was excellent. I highly…read morerecommend Drane surgeons. Called them late yesterday and they were here first thing in the morning to fix my problem. The service guy, JUSTIN did a fabulous job and very good at communicating what was happening?

    Mid America Drain Service - plumbing - Updated July 2026

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