The doctors are very good, but this location has no respect for patients. People are waiting more than 2 hours with appointments and no one in the office has the decency to say "we're running behind". Hopefully the other locations are run with more professionalism. So, if you have nothing to do, make an appointment here and bring a meal. read more

If I could leave zero Stars I would. I had uveitis and I saw Dr Sunir Garg. He saturated my eyes with so much steroids that he gave me glaucoma and I had to have a cataract surgery on top of it. He also destroyed my optic nerve. Whatever you do do not see him and on the whole stay away from Mid-Atlantic retina. read more

I needed emergency eye surgery on a Friday afternoon in mid-March. Previous to the surgery, I spoke multiple times to my insurance company and was assured that I had met my out of pocket and deductible for the year, and would only need to pay my % cost of the surgery, per contract. The Mid Atlantic office insurance coordinator called my insurance company, and deemed that incorrect and advised that I must pay over $1000.00 immediately, or the surgery would not be performed. Despite giving her the extensions and names of the people that I had spoken to at my insurance company, she refused to bill the company. She assured me that I would be reimbursed by MId Atlantic Retina as soon as the medical bills were submitted to my insurance company, and Mid-Atlantic had written confirmation that I had, indeed, met my financial responsibility. The week following the surgery, I received an explanation of benefits letter from my insurance company, which was also sent to Mid Atlantic Retina, stating that I did not owe them any money, sans my contract %. Despite this medical company having the proof that I was due a refund, they refused. I have spent the last SEVEN MONTHS trying to get my refund of $1010.78 from Mid Atlantic Retina. I eventually stopped paying for any follow up appointments, in the hopes of recouping some my money. By contract, they are not allowed to bill for an 'Office Visit" in conjunction with an "Emergency Surgery", yet they repeatedly refused to refund my money until my insurance company agreed to do just that. For SEVEN MONTHS, I have called Mid Atlantic Retina over 25 times, looking for a resolution. I have received no call backs upon being told each time that they would research the situation and get back to me immediately. Today, I requested to speak to a supervisor 3 times and each time the billing representative got back on the phone and offered platitudes. I've been lied to, treated disrespectfully and ignored by the billing department and insurance department of this company. They now claim a partial check is going in the mail today, which I do not believe for one minute. My eye surgery was a success, but I will never return as a patient due to their undeniably fraudulent billing practices. read more

I went to Mid Atlantic Retina several times and I will not go back. The staff at the front desk was good but those girls in the back, the assistants were not. The Dr. was okay, not wonderful but okay. He was pleasant enough but zips in and out so fast like he's in a hurry. That is not comforting when he has to give you a needle in the eyeball. I've had those shots before and they were surprisingly painless but with this Dr. Garg it was quite painful. He's heavy handed and in a rush. And if that wasn't bad enough, they ripped me off for $15. Their billing is questionable to say the least. As soon as I get the bill they call me at home harassing me for payment, WHICH, I really shouldn't have to pay after I paid co payments for the office visit and the medicine itself. I gave them that $15 and am done with their crooked unprofessional operation. No more M.A.R. for me. read more

The worst office I've EVER been to. I've been to the office a few times and I've seen Dr Fischer and Khan, two of the most unprofessional people I've ever seen, Fischer is retiring so he will say anything to get out of doing work and Khan will lie directly to your face because he's the equivalent of a character from the movie "Half Baked." Both "medical professionals" severely disappointed me with their terrible conduct. I would avoid this location at all cost! read more

I went to this location for the first time and I had a superb experience. The office was clean and marked appropriately for physical distancing. All staff were nice and courteous, everything was explained to me. Dr. Mehta was very warm, her bedside manner was A+. She listened to me and answered all my questions, and made me feel at ease. Overall my experience here was great and I have no complaints. read more

The doctor(Dr Gupta), Doreen, Britanny and Janet were very helpful and professional-I would give them each 5 stars. But the administration end of this operation is horrible. On May 31st my regular eye doctor, Dr Ly, wanted me to see a retina specialist about my cataracts. She sent my information to MAR. On Thursday June 1st a woman from their call center called me to set up an appointment. After the usual information gathering she said she could set me up with an appointment in Marple-Newtown. On a map, that is very close to my house. BUT I take public transit. Most of that town is not served by public transit and the parts that are require a bus that only runs once an hour from 69th street terminal. I told her the Bala office requires a bus from 69th street terminal that runs every 10-20 minutes(depending on the time of day I am traveling). We set up an appointment with DR Gupta on Tuesday June 20th in the Bala Office. Dr Ly was happy-she spoke highly of Dr Gupta. On Thursday June 15th I received call from the Bala office encouraging me to switch my appointment to Marple-Newtown because it is closer to where I live. I told her the same information I had told the woman in the call center but she kept wanting me to switch. When I asked why, she told me they had 100 patients scheduled for June 20th and were trying to lighten the load. I asked to speak to a supervisor, thinking to myself "I didn't do the scheduling-they need to take this up with the call center." Tiffany the office manager gets on the phone and explains to me that MAR prefers patients to go to the facility nearest to their homes. I explained my transit situation. I also said there are many reasons to seek treatment at a facility not near your home-it's closer to your office so you lose less time from work, it is closer to the person who will be taking you to the appointment, etc. End result-she agreed I could keep the appointment I had made 2 weeks earlier. At 822 am on the day of my appointment I received a call from Jennifer at MAR. She told me she had spoken to Blue Cross on Monday afternoon and I was responsible for a $xx co-pay, which I knew bout. She also said I am responsible for paying my share of any co-pays for any tests done that afternoon. I told her I had always had medical offices bill Blue Cross and then bill me for the difference. She said that's not how their office works. I asked if they always wait until the day of the appointment to tell this to their patients. She said Blue Cross' computer was down for 3 weeks and she couldn't call them until Monday afternoon. I repeated her statement that Blue Cross's computer was down and she said yes. I called Blue Cross and learned the following-Jennifer had not called Monday afternoon, she called at 804 on Tuesday-less than 20 minutes before she called me. Their computer was not down for 3 weeks. When I got to the office I asked to speak to Tiffany and Jennifer. I spoke to Tiffany and Michelle, who said she was Jennifer's supervisor. I was told that the broken computer was an office computer that hooked into the Blue's computer so they could find out our co-pays. I was also told that Jennifer must have gotten the times mixed up when she spoke to the Blues. Sorry-if she had said she spoke to them Monday morning and they told me it was Monday afternoon that is getting the times mixed up. BUT to tell me she spoke to them on Monday afternoon and they said it was that morning, less than 20 minutes before she called me isn't a "mix-up"-it's a lie. The worst was the report I was given on the way out. It was only one page.Dr. Ly had her named spelled two different ways. One of my drugs is a 500mg pain pill that I take on an as-needed basis. The report said it was a 50mg pill taken daily. One drug had a string of letters and numbers that made no sense. I called my pharmacist-he said they had turned my 800mg pill into a 200 mg liquid. I left a voice mail for Tiffany. When I spoke to her the next day she said the misspelling of Dr Ly's name and the error of the pain pill were typos. She said the error with the other drug was my fault because I didn't specify it was a pill and the liquid was the most common way it is administered. I didn't know it even came in a liquid form before I called the pharmacist. I was obviously still in the office-why wasn't I asked which one I was taking??? To sum up-they pressure you to go to an office near you 2 weeks after you make your appointment. A staff member lies about when she talked to the insurance company. They turned a 500 mg "as needed" pill into a 50mg daily pill. They changed the type of another drug into a liquid without asking me which form I take. And I should trust them with my eyes???? The only good thing is that Dr Gupta and Dr Ly both said the reports and test I had done that day show I probably won't need surgery for several more years. Good.I liked Dr Gupta but not MAR!!! read more

My mother who is on hospice and dying could not make her appointment so they will not fill her eye drop prescription for drop in her eye that has hemorrage read more