We have been taking our vehicles to Waterloo for several years now. They always been consistent,…read morehonest, fair priced and have done top quality work every time. They have the sort of integrity and pride in their work that you just don't find at dealerships or large corporate repair shops. We're so lucky to have such a great local shop to be able to rely on.

Went to this place to get a state inspection. Upon arrival, the man doing the inspections came out…read moreand yelled at me as well as the car in front of me for "blocking traffic". We were both in line. He told us to move over in a very aggressive manner. My car failed for not having a secure battery. The man taking my payment was rude and said I seemed annoyed. I was asking if I got it secured, would I have to wait in line again. He then proceeded to tell me that he didn't get payed enough to deal with my attitude and that I should take my attitude somewhere else. I have never been treated like this especially being a paying customer who in no way was disrespectful. I will never use this place again, nor would I recommend anyone using this place of business.I would give zero stars is possible.

I would not recommend this place. I was originally quoted a little over $1,100 for a repair. Later,…read moreHaydee M. called to say the aftermarket part they ordered didn't fit, so they would need to order a dealer part, which would take another week to arrive. At no point during that conversation was it mentioned that the cost would increase significantly, yet there was no problem telling me they found another problem that needed fixed. When I went to pick up my car, I was shocked to find the total was over $1,800. That's a major increase that should have been clearly communicated beforehand. If I had been informed, I could have decided whether to move forward with the repair. Instead, I was put in a position where I had no choice but to pay in order to get my car back. On top of that, after looking up the cost of the parts, it appears they mark them up by at least 40%. Proceed with caution. People don't write bad reviews for absolutely no reason.

I have brought my 2007 Lexus RX350 here many times. First time was for a tire repair, second time…read moremy alternator went out in the middle of a McDonald's drive thru Cody himself towed my car to the shop and I got my alternator and radiator replaced for a very good price and without them trying to upsell me anything! Just a couple weeks ago I got new tires and tpms sensors put on. One of the best shops in Winchester! Definitely recommend

I called Monday afternoon and they offered me an appointment for first thing Tuesday morning 8 AM…read morefor an oil change and VA safety inspection. Two out of the three auto technicians I encountered greeted me with a pleasant "Good morning!". My vehicle was pulled into the bay, the work was completed and I was out the door 45 minutes later. My vehicle passed the inspection and there was no upselling. A big "thank you" to Brian for servicing my vehicle today!

Sharing my personal experience in hopes it's no one else's…read more Big daddy's- I had my car inspected previously.. even one that I knew wouldn't pass that we just bought and was going to get a "what I need to fix to inspect" list. A young man worked there. He was lovely & very helpful. Upon returning with the check list completed for the new vehicle my niece was greeted by a rude man who said the list wasn't completed. (We did the work and I knew it was done, I also have a family member who owns a shop- unfortunately they don't do inspections) That was her experience & I was surprised to hear she was treated this way but I won't speak on it much bc it wasn't my experience. Fast forward to my car needing inspected this year. I greeted a cheerful "Goodmorning I'm here for an inspection" and was returned with a dry "you all need to get out" (referring to my 3 young daughters).. no biggie. That was expected but that completely set the tone for my experience. I waited in the office with my daughters and watched as he helped the man behind me. I'm not one to "cry" (you'll understand the quotes shortly) about being treated differently as a woman. Anyways he failed me for a phone holder that I popped right off my dash and a broken stud on my tire. He stated several times he'll double check and make sure it's done correctly & I don't "just screw something on it". And even dismissed my "oh that shouldn't be hard to fix" with a lovely comment of "it won't be for this". I left and promptly went to the auto store and bought the whopping $8 worth of parts I needed to fix the issue. When I got home to fix the issue it wasn't broken I returned this morning to a long line and decided to walk in and see if there was a way to have my rejection sticker amended. (I'm not entitled just looking for a quick fix to an issue that could have been avoided) The lovely manager told me I could CRY to the police and he'd be happy to have them come down to the shop himself. I was pretty shocked as I walked in calmly and wasn't being rude & even stated that when I received such cold feedback. I clarified I was just trying to get a passing sticker as I paid yesterday for a rejection over (now technically) a phone holder I could have popped off and a lug nut I would have been happy to pay for. -which is a normal thing to be offered for a small issue as such. He told me to go somewhere else which was absolutely the plan anyways. And yes I lost my shit at the end when I walked out. He was an asshole and he deserved to hear it. Idk what my point of this post is besides venting. But this is absolutely NOT in sweet little Berryville fashion. No my opinion won't close a business. I don't expect it too. I'm not on here to argue. But I absolutely didn't deserve the treatment I received.

I went to Ballengers Service Center for a Virginia safety inspection. I arrived early and was first…read morein. The inspector was very friendly, courteous and quick. I was in and out in about 15 minutesI. highly recommend this business.

Brought my vehicle in for a State Inspection. They do them in person first come first served…read more They are very quick and organized. The staff was great. They made the process very easy . They are a repair shop and have a good client following.

I just got out of a bad experience with a dishonest auto repair shop in Winchester…read more I had used A1 in the past & was happy with their service then, so I decided to go back to them to check the condition of my brakes on my 2016 VW GTI. After A1 checked the brakes out, I got a call back from Randy saying that everything looked good & no repairs were necessary! What a pleasant change from my last experience. I would highly recommend A1 Auto Service Center! I'll be using them from now on with any auto repairs I need to have done!

We purchased a new Mistubishi Mirage in 2023. There was a fuel issue seven months into owning the…read morevehicle, and we went to A1 Auto Service Center for help. Now, I will tell you, we have patronized their establishment since we purchased the vehicle for regular maintenance, and they have always been wonderful. However, it was not until we were in real distress that the true value of this establishment shone through! Ben Shabib has been working with us from the beginning, and he is truly a Godsend. In addition to knowing my wife and I BY NAME and greeting us with professionalism and respect EVERY TIME, he PERSONALLY took an interest in the status of our repair job. Regardless of what vehicle you drive, A1 is truly one of the best service centers I have ever known. If you have car troubles, and are within three states of these guys, it is WORTH THE TOW to get your vehicle to them. I could go on, but I am worried about running out of space in this review. Thank you, A1 Auto Service Center, and WELL DONE!

Honest dependable service at prices well below dealers. I've had maintenance and brakes doneread more

Don't go there they did damage to my vehicle and said it was brought there like that they are…read moreincompetent people

i had my Volkswagon TDI Jetta towed here to get diagnosed and the technician (Thaddeus) did…read morepractically nothing to help me figure out why exactly my car would bellow smoke when i drove it. his advice was that either it's totally fine and i should keep driving it til the smoke clears or that my engine had stopped working and that i should just get a new car and then the worst part of my experience with this place is the woman that answers their phone has a terrible attitude and wouldn't give me my car back over the weekend from their shop and then when i called back Monday to get it towed to my house, she wouldn't give me any sort of estimate as to what time my car would be arriving at my house. Do Not Ever Take Your Car To This Shop. -Nicole

They made my car look great and they fixed it up well my brother Brayden and I did this no knowing…read morewhat it would be like but it was good

I have been a certified auto mechanic. But there are always things which I choose not to do on my…read moreown vehicles. I needed to get a rear main seal done on a Chevy Silverado truck. Additionally it had other gaskets and lines that needed replacement that I had no interest in doing personally. After a deep dive into reviews The only One that showed extreme positive reactions was Zach's. After having the work done I can honestly say without hesitation that I have never been to a better shop, been treated respectfully, fair pricing, honesty, communication, knowledge and skill, and fully standing by their work Zach's is the best period.

I was hesitant about finding a mechanic who was honest and efficient. Zach's seems to be both. So…read morefar so good.