10/10! We had Brittany out to our house today, super professional- thorough and accommodating…read more Always highly recommend them to anyone that is looking to get rid of any little ants - spiders - any issues. Thank you again! Appreciate you guys!

Great service! Blake came out to help with our mice problem. We started with some traps to see if…read morethat would resolve the issue. Sadly, it did not. We had to do more. We called Blake out again to which he set more traps, identified entry points around the outside of the house, and sealed everything up. He was kind, polite, and very knowledgeable. He showed us what he was doing and why. I personally love when I learn the "why". After sealing up the house, he came back 2 weeks later to check on the traps and see how things were going. Their service comes with a solid warranty and any new critters we encounter, just give them a call and they'll come out to check, diagnose, and fix. It's not the cheapest to get your house sealed up, but worth it with the extra home visits and warranty. Highly recommend!

Charlie has been great since first contact. He has been responsive, understood my needs and…read moreconcerns, and even checked back in a couple weeks after the first treatment to ensure that there were no more ants. Their regular products are pet safe, and when he applied the mosquito treatment he remember I had a dog and warned me not to let him out for at least an hour after that treatment. He also follows up a treatment with a text, reviewing again what's been done. Highly recommend this team!

Great service so far; clear communication, easy to work with. They clearly have a passion for…read moreextermination!

We have been serviced by Orkin since 2004. We have had nothing but top notch service for over 20+…read moreyears. And Sally is awesome. She follows a computer generated schedule - not her own. If you don't like early visits, call to reschedule the window that works for you. Orkin is great about that. They work hard to make everyone happy. Not easy when pest control is everyone's priority and an infestation can be a crisis. And if they have your cell, you do receive text alerts of the schedule. I have stuck with Orkin because of Sally's service. Keep up the great service, Sally!

A month ago I wrote a review about orphan. And the amazing unprofessional mess. Today Orkin came…read moreout again. My dog started going off and incredibly early hour. The sun was not even completely up. Why? Because it was 6:44 in the morning. Was there any communication that this woman, Sally, was coming over? No there was not. she literally did this a month ago as well. Showing up unannounced at an unreasonably early hour. This is absolutely ridiculous. And it is completely unprofessional. Save your money. Don't go with a place like Oregon around here. Because they are nothing but unprofessional. If you are a female and have a male exterminator, come out, they will lie to you and try selling you unnecessary add-ons that have zero impact on pest control. And you'll get exterminators who are trying to have a side business and make money from the company they work for, much like I feel Sally is doing with us. I called the corporate number to report the situation, and I'm currently waiting to hear back.

Just used their services for pest control for both the yard and indoors. Did a one time service and…read morewill decide on periodic service. There was no pressure - Dave was very professional and detailed about explaining services and what would work best for our needs. We had an ant issue and in the past had mosquitos and other biting insects in the yard. Their service is eco-friendly though I didn't deeply probe the materials used. Dave was great to work with. Will report back on results - so far issues seem addressed.

Best pest co in Naperville - not even close. Got mice? Not after David gets done w your house…read more We had used another service for many years but they were horrible (don't ever use EcoSheild because their customer support is terrible) and it was a relief to find Kaptar. David is everything you would want, patient, friendly and someone who gets the job done!! Clean and efficient & always on time. You guys kick ass!

We had a mouse in our basement and grizz was extremely helpful in getting rid of the problem :)read more

Good response. On time. Job well done. And a good value…read more Price included two trips. Friendly. Knowledgeable knew what he was talking about.

I can see why they only have 2 stars on Yelp. Horrible customer service. First came out and techs…read moresaid they have never seen this type of bug. Really because it took me 5 minutes on google to find it. It's a Clover mite. I told them I wanted the entire outside sprayed and the garage. They sprayed 1/4 of the house and 1/4 of the garage for $135. I called multiple times to tell them to cancel any further service. They weren't worth the money or my time. Needless to say I keep receiving bills for service that wasn't done. I researched how to get rid of the mites and spray from Menards worked better than their products. Don't waste your time or money.

Less than one star. Not sure which Naperville Orkin this is about since the calls are route…read morethrough a nationwide service. Had a extensive bird nests under an awning. Called and at first, they stated they didn't do that removal and cleaning and referred me to "Critter Control." The reason that I called Orkin since I called "Critter Control" who quoted me a price of $1900 for removal and cleaning and another $1300 for mitigation services which is excessive. Orkin agreed to a price of $350 and on 8/15 to come between 1000-1200 on 8/18. Never sent a contract. Never showed up and I texted the Orkin contract person x 2 and call voicemail x 3. Finally called the Naperville office (630-449-7236) and was told I was not on their schedule (I never signed the contract which was never sent) and I was told that the person that I was texting was not working on 8/18. I was told they could come on 8/19 but when I asked for a $50 deduction for my time of waiting for the appointment, I was told no way. Will never use Orkin nor Critter Control and I did it myself.

Had service for with Orkin 4 years. Spraying every other month. For the amount of money i have…read morepaid, I should not have spiders, ants & bugs, yet I do. Now that I cancelled their service, they tell me I must give them a 30 day notice and will have to pay next months service, even tho it's cancelled. DO NOT SIGN THEIR CONTRACT. IT is WAY Cheaper to bug bomb, than deal with Orkin.

Called for a mouse issue. Paid for a year. Mouse issue is…read morenot resolved and they can't come for several days plus they say I owe money even though I paid for a year.

This company put my dog and toddler at risk, claiming they are kid and pet friendly. Brian was…read moreirresponsible with the poison and caused permanent damage to my dogs health. Avoid this company if you have pets or kids. (BTW there were not "mice running around" there was one dead mouse in the basement. Regardless,

The service was top notch and the price was very reasonable. We had a yellow jacket problem and…read moreRyan from D.O.A. did a great job of getting rid of them. I will definitely use them again!