First the great: We…read morestayed here for two nights, and were blown away by front desk service we received from Tyler. He was friendly, knowledgeable, and very, very helpful. Thank you, Tyler! We also received exceptional service from our Saturday morning server, Charleine. We ordered off the menu (instead of the buffet). She was thoughtful, cheery, and attentive without being intrusive. Just the traits I truly appreciate in a server. The food itself from breakfast menu was delicious and the servings were ample. Coffee was delicious and I appreciated that they left the pot on the table for me. Pizza we ordered from room service was also tasty. The hotel in general has a swanky feel, and that's not a bad thing. Our room was lovely; very roomy and clean, and our mattress and pillows were SO comfortable! The room itself was very quiet, even though we were near the elevators and ice machine. Now the not so great: The A/C in the room runs very, VERY loud. If you can't handle that when you sleep, then this is not the place for you. Rob was our server on Sunday morning. I'd like to say that we received the same great service, but we did not. He was not at all attentive; he seemed like he didn't want to be there. It took three requests for me to just get a glass of water. We ordered a pizza from room service. They brought up a pizza in a box, but that was it. There were no plates, silverware, or napkins. Seems a little ridiculous for room service.

Approached 3 different times in the parking lot by homeless people. I reported it to the front desk…read moreand they didn't not seem concerned until I said I was going to submit a review.

Long-standing Soo favorite! If you're in town, you gotta go! We always make it a point to stop in…read morewhenever we're in town regardless of the season. The history of this location is absolutely fascinating and would recommend when you're in town. But it's really disappointing to hear that they don't welcome cats. That's the one thing that you can do better on Ojibway

Booked a jacuzzi room for the Fourth of July weekend but apparently they overbooked the hotel so we…read moregot bumped. We booked that room specifically for our four year old nonverbal son who has significant sensory needs- the hotel does not have a pool so this was a compromise. Quite frustrating to drive 6 hours (with an autistic child) to be told your room was given away to someone else. The building was really near. Staff seemed nice enough- it's just poorly managed apparently.

If you are comfortable camping or staying in cabins then you will be comfortable staying here. If…read moreyou are used to 3 star or better than you may be uncomfortable here but this is rural Michigan and definitely not unexpected. The biggest downside is the bathroom size. It is extremely narrow and if you are tall or a plus size person it will be uncomfortable. There is very little room between the toilet and wall or the bathtub and the wall. If you stay in the cabins there is no view but did feel like it was private. Bringing in an expert for space management and a refresh look would definitely not hurt. Here are the positives! First and foremost the staff is excellent. We encountered several employees and each and every one that helped us were all extremely kind. We have stayed at a total of 8 hotels this trip and they were by far the most friendly and welcoming staff that we came in contact with. The location is absolutely excellent for going to the Locks and going to the local shops. It was great to be able to go across the street to freshen up before a meal or in between tours. Our son had just bought an expensive mattress and went in with flashlights to look for bed bugs and none were to be found and trust me he went down to the mattresses, looked into the corners and under the mattresses as well. A couple of not unexpected moisture bugs were found later in the evening but again this is a cabin lodge type of location near the water. The room was clean and definitely as clean as several others that we stayed at. We stayed two nights but had breakfast only one day at the motel. I definitely regretted not just having breakfast there both days. The food was fresh and for the most part traditional hotel breakfast foods with a fabulous breakfast employee who could not help a person enough.

I really enjoyed the stay here. Initially I was looking for a property for myself, my elderly…read morefather, and our dog to stay overnight. Lockview was pet friendly, and had a $30 charge for pet cleaning- totally fair. Ultimately, I ended up travelling alone, and the staff removed the pet fee and had my room ready early for check in. The staff is GREAT. It's an older but updated property, and I was able to stay in one of the connected cabins- really cool. Parking was parallel to the door, so close parking was like... 5 feet away from my driver's side door. Push button electronic locks with daily rotating codes- it felt very safe. The cabin was nice and clean, smelled clean, and the furnishings were nice. No caroet, which I prefer- vinyl plank. I enjoyed the round coffee table and the barrel chairs. Made it nice to get some work done not having to sit on a bed, (which would not have been ideal at all since they are raised) at a desk, or in a wingback with no matching height table. Water was hot, TV was great, and the only hiccup was a bad TV HDMI cable which maintenance fixed with a new one in under 15 minutes. Really happy with my stay here, would definitely stay again!

This motel is a like series of cabins that are hooked together on both sides of the street and are…read moreright across the street from the Soo Locks. Walking distance to everything downtown. We rode our bikes around this interesting little town, which has the distinction of being the first city in the state of Michigan. It's a step back in time for sure. The beds are comfortable and it is surprisingly quiet given the closeness of the rooms and parked cars. There is a refrigerator in the room, but if you want ice you have to go to the office and ask for it. Bring your own hair dryer - there is not one in the room. Also, the towels are very scratchy...

We love the large CLEAN room, great staff, and convenient location. We will definitely stay again!read more

I love the ships and the locks! AND I love staying at Long Ships! Have been going there at least…read moretwice per year since 2018 and looking forward to maybe three visits this season.

Cute, well-run motel; rooms are spartan but comfortable and functional; price is reasonable ($100…read morewith tax). Location fantastic (right across from locks). Room 3 much nicer than Room 4, but there is no effect light blockage on window and so sunlight comes into Room 3 very early, while Room 4 remains dark. Shower in room 4 is tiny. We have previously have stayed in rooms 15 and 16 (2021). Room 15 is bigger than room 16. Rooms are clean but well worn; only negative was lack of available sockets (only one unused socket and it was not near bathroom). Would definitely stay here again.

This is an old building that has been converted. I didn't realize that when booking but it would…read morehave changed the expectations. Rooms vary widely in size and shape from typical small hotel size to spacious suite. Hotel is old and outdated but in decent condition. Hallways & elevator are narrow. Ice is only available on first floor. Bed is on firm side. Amenities such as restaurant and fitness are closed. Breakfast is a bagel, toast or muffin. Free parking lot. Convenient to downtown strip and next door to locks. You will hear the ships blowing their horns as is required when they exit the locks. Staff is mediocre.

Iconic hotel...Yes Great location....Yes…read moreClean rooms....Yes Pool...CLOSED Bar....CLOSED Restaurant....CLOSED Front desk staff. Check in was a chilly reception. Our room wasn't ready at 3pm. Told come back in 20 minutes. Nope still not ready. Sat around with luggage for an hour before we could check in. Front desk staff. check out was rude, and unacceptable. Didn't acknowledge us standing there. Didn't speak to us. Printed our receipt, tossed it on counter. I asked to speak to manager, she held up sticky note that said "what for?". I wasn't sure why she wasn't talking. Maybe a handicap I thought . She just ignored us. I asked again. she wrote another note...what for?...I asked if management is there. She wrote another note...No. my husband asked if there was coffee? She ignored him. He asked again. She wrote ...It's broke. I saw someone come out of office. I asked if there was a manager. She said yes I'm manager. Really?? Front desk just lied and said you weren't here. We told her everything that happened. She didn't seem really concerned. Apologized and said she'd talk to employe. we told her if that was our employee they'd be fired on the spot. Front desk staff is first impression of hotel. Cleaning staff ...did excellent job with what they have to work with. Hotel needs major updating . Tables in our room were all scratched up and old. Bathroom floor tile cracked. Paying for all amenities and not being available and hotel needing repairs is not acceptable. For a Ramada property and cost it should be much much better. Maybe worth 89.00 to 100.00 a night. Definitely not worth $171.00 night.

We arrived fairly late, sadly, as we were given a lovely suite with a kitchenette, dining table,…read moreliving room with fireplace, whirlpool tub and K bed. I would have liked more time to enjoy the space. That, and the room running warm a couple of times during the night are the closest thing I have to a complaint. The bed was comfortable, plenty of outlets & lights. There was a separate shower and tub, a large window facing the bridge. Staff were welcoming & friendly on both arrival and departure. We booked direct, using an annual comp night as Platinum Rewards Members. The only charge was a CAD $6 parking fee.

Washer and dryer both broken. Washer goes to slow spin cycle and keeps resetting itself. Spin cycle…read moreso slow clothes remain soaking wet. Really needed to get laundry done. Disappointed.

Went there for one night to go to the pool but it was closed and they said it was supposed to be…read moreopen at 7 and it wasn't open till I left

My husband and I stayed at the Fairfield Inn in Sault Ste Marie recently. My husband goes to The…read moreSoo often for work, and usually stays at the Fairfield, but it was my first time there. The hotel itself is modern and clean. There's lots of free parking in the hotel lot. There is a hot breakfast buffet that is included in the price of the room. They do not rotate items like most hotels do. They only have scrambled eggs and flat round sausages. They have 1 waffle maker. While we were there the juice dispenser was out of order. They did have ice water, and coffee and tea though. They have a few selections of cereal, packets of instant oatmeal (with walnuts, raisins and brown sugar as toppings), fruit salad (which was mainly honey dew and cantaloupe, with a bit of pineapple, grapes and oranges), yogurt, muffins, English muffins, bagels and sliced bread. They have 1 conveyor belt toaster and it is really slow. I did like that the tea and coffee station was open 24 hours. You can also get hot chocolate at this station. The staff are really nice. I usually write a little note to housekeeping staff thanking them and leave the note along with the tip, and more often than not they just clean the room and take the tip, but one day at the Fairfield, one of the housekeeping attendants wrote me a note back wishing me a nice day and drew a happy face. How nice is that? She even signed her name. It was a bit hard to read, but I think it said "Danuta." On our last morning there, it was so busy that the kitchen attendant had a difficult time keeping everything stocked. She was definitely stressed, but maintained her professionalism. Kudos to her (didn't get her name though, sorry). Overall, the hotel was great, but I have had better breakfast buffets (I really prefer some rotation of items, and I felt that the sausage was under-cooked and the scrambled eggs were a bit watery).

Overall, Really great stay, I think one of the best ones in Sault Ste. Marie. the front desk and…read moreservice teams were super helpful and nice. The hotel is currently going through some property-wide renovations. June 2026... While you can tell updates are underway, my room was brand new! It was super nice and perfectly clean. Thin walls though, can hear the neighbors. the breakfast was the usual standard Hampton Inn spread you know and expect--hot coffee, waffles, and standard breakfast items, which gets the job done. Between the fantastic service and the upgraded rooms, this is a solid place to stay in the area.

Stayed one nite September 2025. Very nice staff at the desk, but the carpets and rugs were very…read moredirty. Like noticeably dirty from the front doors to our room. Our room carpet looked like glued carpet squares and was up in spots. The bathroom was "clean" but the shower had mold, and the bathroom door would not close unless we heaved it shut and then we couldn't get it opened without heave ho again! Thank goodness my husband is strong! The room door had a pretty big gap which added a night- lite effect. The coffee was hot and good in the AM.

This was the sketchiest hotel experience I've ever had. I was in a rush to get a room same day, and…read moreunfortunately didn't check for review anywhere and ended up here. It is definitely old, and I don't think has ever been renovated which by itself, while not ideal, is not an issue. However, it was disgusting. The smell alone was putrid whenever you entered the elevators and rooms, and all carpets had stains on them (the entire hotel is carpeted). The room made me feel very icky, although I will say that the sheets seemed clean. I don't recommend anyone to stay there unless they did some major renovations.

Stayed Aug 20-21, 2025 in Room 703…read more We checked in around 1:30 a.m. (the 21st) and were out by 10:30 a.m. We both woke up with bed bug bites. Great souvenir for a 9 hour stay that cost me $155. The place felt frozen in time, like the furniture's been there since day one, and it smelled like very old cigarette smoke. The air in our room was heavy and stale until the AC did overtime. Parking? Basically zero. We parked at the front doors like valet... minus the valet. Check in was smooth, but nobody mentioned breakfast hours, so we missed it I've asked for a full refund and written proof that Room 703 and the rooms next, above, and below are pulled from service, professionally inspected and treated, and cleared before reuse. If we have to bring exterminators into our homes because of this, that's hundreds to thousands times two, way more than one night. This isn't a "sorry for the inconvenience" moment, fix it properly and put it in writing.