First the great: We…read morestayed here for two nights, and were blown away by front desk service we received from Tyler. He was friendly, knowledgeable, and very, very helpful. Thank you, Tyler! We also received exceptional service from our Saturday morning server, Charleine. We ordered off the menu (instead of the buffet). She was thoughtful, cheery, and attentive without being intrusive. Just the traits I truly appreciate in a server. The food itself from breakfast menu was delicious and the servings were ample. Coffee was delicious and I appreciated that they left the pot on the table for me. Pizza we ordered from room service was also tasty. The hotel in general has a swanky feel, and that's not a bad thing. Our room was lovely; very roomy and clean, and our mattress and pillows were SO comfortable! The room itself was very quiet, even though we were near the elevators and ice machine. Now the not so great: The A/C in the room runs very, VERY loud. If you can't handle that when you sleep, then this is not the place for you. Rob was our server on Sunday morning. I'd like to say that we received the same great service, but we did not. He was not at all attentive; he seemed like he didn't want to be there. It took three requests for me to just get a glass of water. We ordered a pizza from room service. They brought up a pizza in a box, but that was it. There were no plates, silverware, or napkins. Seems a little ridiculous for room service.

We just arrived at the Delta Hotel after a 5hr drive. Let me rewind here for a second. The reason…read morewe selected this hotel is because they allow pets, as well as the location. We are traveling with our golden retriever. A month ago we booked a presidential suite via the Bonvoy website as we wanted plenty of room. A week prior to our vacation I double checked the reservation and saw the following statement "Please note that not all preferences are guaranteed." Trying to figure out how that applies, we contacted the hotel to speak to someone to confirm our reservation with a pet. We were told that pets are excluded from the presidential suites. Nowhere on the website does it mention that pet are designated to specific rooms only. We ended up booking a smaller 2 room suite with a kitchenette (sink, microwave, small fridge and Kurig k-cup coffeemaker). We arrived late afternoon after traveling for 5hrs. We did bring a few small grocery items that we placed in the fridge. I spent 20 minutes trying to get the coffeemaker to work only to realize that the pump is broken in the machine. No towels to wipe the water up in the kitchen area. No utensils, plates or napkins provided incase you want to heat something in the microwave. In addition, the two room suite that we ended up booking DOES NOT match the photos on their website. The hotel is apparently going through renovations and the images they are showing are the updated rooms (what they WILL look like once renovations are completed). Not cool! We're spending $1200 for 2nights. We've been here an hour and so far I'm not impressed.

It's been awhile since we've stayed at this brand but there are not many choices in this town. The…read morehotel appeared to be relatively new on the outside of town near the university. The worker manning the front desk was super friendly. She gave us a recommendationon on a restaurant for dinner. Our room was pretty darn small and the bathroom was one of the tiniest I've seen in years. One could barely turn around in it. The breakfast was standard, perhaps a little bit better. They do have the pancake machine, which is always entertaining. For the price a bit disappointing.

They accommodated our group of 65 school students! It was a great time! Pool was clean. Breakfast…read morewas as great and staff were helpful and understanding!

Overall, Really great stay, I think one of the best ones in Sault Ste. Marie. the front desk and…read moreservice teams were super helpful and nice. The hotel is currently going through some property-wide renovations. June 2026... While you can tell updates are underway, my room was brand new! It was super nice and perfectly clean. Thin walls though, can hear the neighbors. the breakfast was the usual standard Hampton Inn spread you know and expect--hot coffee, waffles, and standard breakfast items, which gets the job done. Between the fantastic service and the upgraded rooms, this is a solid place to stay in the area.

Stayed one nite September 2025. Very nice staff at the desk, but the carpets and rugs were very…read moredirty. Like noticeably dirty from the front doors to our room. Our room carpet looked like glued carpet squares and was up in spots. The bathroom was "clean" but the shower had mold, and the bathroom door would not close unless we heaved it shut and then we couldn't get it opened without heave ho again! Thank goodness my husband is strong! The room door had a pretty big gap which added a night- lite effect. The coffee was hot and good in the AM.

Very nice small motel that takes you back into a different era. Room was very nicely decorated and…read moreequipped with everything you may need for the night. Very clean too. Heating was working very quietly and the room was warm and cozy considering it was 7 degrees outside. Pillows were nice but we didn't like the memory foam mattress. Some people may like it but it wasn't for us. Staff was friendly and welcoming. We will definetly consider them in the future while in Sault Ste Marie

Why stay at a big chain hotel when you can stay here?…read more Rooms where clean, you could smell the cleaner when you walked in. Quiet: yes! Near places to eat, easy to find. You can see the owners put love and care into their property. Beautiful flowers outside. We would stay here again in a heartbeat!

Stayed for 3 nights while visiting friends in the area. Very quiet except for the rooster across…read morethe street. The bed was comfortable. The kitchenette was very clean but we didn't use anything other than the refrigerator. Biggest problem was the very small bathroom. Extremely cramped. Shower was very small and almost chlostrophobic. The sink was nearly unusable as it was placed in a very narrow spot and the bowl, although very modern, had a funny angle that made it difficult to get your hands or a washcloth into. The motel is in a good location for sightseeing. Sault Ste. Marie to the east and multiple lighthouses and waterfalls to the west. Overall this was a good stay.

Fantastic property, conveniently located, first class renovations and upgrades. Nice kitchenette…read moreand spacious. Owners are very personable and off site so you get set up and have all the privacy you would want. One of the nicest rooms I've had on this trip.

I really enjoyed the stay here. Initially I was looking for a property for myself, my elderly…read morefather, and our dog to stay overnight. Lockview was pet friendly, and had a $30 charge for pet cleaning- totally fair. Ultimately, I ended up travelling alone, and the staff removed the pet fee and had my room ready early for check in. The staff is GREAT. It's an older but updated property, and I was able to stay in one of the connected cabins- really cool. Parking was parallel to the door, so close parking was like... 5 feet away from my driver's side door. Push button electronic locks with daily rotating codes- it felt very safe. The cabin was nice and clean, smelled clean, and the furnishings were nice. No caroet, which I prefer- vinyl plank. I enjoyed the round coffee table and the barrel chairs. Made it nice to get some work done not having to sit on a bed, (which would not have been ideal at all since they are raised) at a desk, or in a wingback with no matching height table. Water was hot, TV was great, and the only hiccup was a bad TV HDMI cable which maintenance fixed with a new one in under 15 minutes. Really happy with my stay here, would definitely stay again!

If you are looking for a 5 star luxury resort, Sault Ste. Marie is probably not the best…read moredestination for you, and the Lock View isn't the hotel for you. But, if you like a cute city with a rich maritime history, it definitely is a destination for you and you must stay at Lockview. Location, location, location! Lockview is on a main road (still quiet at night) and once you arrive you can walk to several restaurants, cute shops, and best of all the Soo Locks are right across the street. The Lock View offers a motor lodge type hotel or cabin, we chose a cabin because we were bringing of dogs. They are definitely dog friendly and only charge a one time $40 cleaning fee, not a per dog per night price. The only thing they require is that the dogs are not in the rooms when the cleaners come in, they don't want your dog to take off when they open the door. The room we had was carpeted around the beds but the rest of the room is a hard surface floor which is perfect for dogs. The room also had a mini fridge and microwave crowded as well as a coffee machine. They offer free breakfast, we never ate there so I'm not sure what it consists of. While to rooms aren't fancy, they are clean, quiet, and comfortable. There is also plenty of space to take the dogs out so they can do their business. I don't know what f the couple that checked us in are the owners, but they were so nice and helpful, explained everything regarding pets when we checked in and when we had a minor snag with our room, they were quick to fix it and get us a different room. Even though this isn't a 5 star resort, you will get 5 star service and the location is so great, I had to give 5 stars. I would definitely stay here again and would recommend.

DO NOT STAY HERE! Blood stain on bedding, no soap or shampoo, fridge, cabinets and microwave are…read morebroke. breakfast served until 9 and ran out of two main dishes at 8:15. Toilet runs 24/7, no light switch cover....the list goes on. Disgrace

The bathroom was not clean, the bathroom was a flat walk in shower with a curtain, they had soap…read morebars instead of liquid dispensers. The furnishing was not great. The bed was comfortable and there was a pool and the bagel I had for breakfast was fine. Not worth the price.

There is a certain special magic that exists at this hotel. I am a group leader and brought 81…read morepeople here for a four day stay. Upon arrival, I was warmly greeted by a man named Maurice who presented me with a beautiful welcoming gift. This present earned a place on my nightstand and sleep nearby me each day because I felt it gave me good luck. Our group had an amazing experience at this hotel. Many members won at at slots and took home enough money to pay for their vacation. This first impression has made a lasting impression. I plan to request it each time I visit with future tours. Thank you on behalf of myself and my group.

Casino is nice but from someone that stays at casino RV parks this issue really upsets me…read more We are staying at the campground at Kewadin casino. There is one washer and dryer both in the women's bathroom and none in the men's bathroom. My husband helps me and we see other single men camping, what do they do? So ladies Kewadin is telling us women you need to know your place.

This is an old building that has been converted. I didn't realize that when booking but it would…read morehave changed the expectations. Rooms vary widely in size and shape from typical small hotel size to spacious suite. Hotel is old and outdated but in decent condition. Hallways & elevator are narrow. Ice is only available on first floor. Bed is on firm side. Amenities such as restaurant and fitness are closed. Breakfast is a bagel, toast or muffin. Free parking lot. Convenient to downtown strip and next door to locks. You will hear the ships blowing their horns as is required when they exit the locks. Staff is mediocre.

Iconic hotel...Yes Great location....Yes…read moreClean rooms....Yes Pool...CLOSED Bar....CLOSED Restaurant....CLOSED Front desk staff. Check in was a chilly reception. Our room wasn't ready at 3pm. Told come back in 20 minutes. Nope still not ready. Sat around with luggage for an hour before we could check in. Front desk staff. check out was rude, and unacceptable. Didn't acknowledge us standing there. Didn't speak to us. Printed our receipt, tossed it on counter. I asked to speak to manager, she held up sticky note that said "what for?". I wasn't sure why she wasn't talking. Maybe a handicap I thought . She just ignored us. I asked again. she wrote another note...what for?...I asked if management is there. She wrote another note...No. my husband asked if there was coffee? She ignored him. He asked again. She wrote ...It's broke. I saw someone come out of office. I asked if there was a manager. She said yes I'm manager. Really?? Front desk just lied and said you weren't here. We told her everything that happened. She didn't seem really concerned. Apologized and said she'd talk to employe. we told her if that was our employee they'd be fired on the spot. Front desk staff is first impression of hotel. Cleaning staff ...did excellent job with what they have to work with. Hotel needs major updating . Tables in our room were all scratched up and old. Bathroom floor tile cracked. Paying for all amenities and not being available and hotel needing repairs is not acceptable. For a Ramada property and cost it should be much much better. Maybe worth 89.00 to 100.00 a night. Definitely not worth $171.00 night.