I really want to give them 5 stars. I like my Dr. and everyone has always been friendly…read more I have health issues and my wife isn't satisfied with my experience. Her whole immediate family are Dr's and nurses.

It is really part of the primary care division of Mercy Hospital that used to be on the fifth floor…read moreof the hospital on State street. Dr. Katz and his staff have been with me for over ten years and they are excellent. Mention Dr. Katz as your primary care physician anywhere in the greater Portland area and you will hear "You're so lucky" and "I've heard he's excellent." He is well regarded in the medical community as an experienced, compassionate, and excellent doctor. To his patients, he is quite simply, the best. He truly cares about his patients, listens to them, and goes above and beyond to make sure that their health and well-being is his primary concern.

They never seem to answer the phone. Liked my doc Pamela Ross very much but she left. Trying to…read moreschedule a physical with her replacement but nobody answers the fn phone now.

The care when I have been in the office is awesome. Trying to call in HORRIBLE. 3 times today…read moreeach 20 - 40 minute wait time. GRRRRR

Not sure how long Dr Chappelle has been my doctor but I am very satisfied. She is always calm and…read moreattentive. And importantly no reactive. If you need a gp, Dr Chappelle would be an excellent choice.

Very knowledgeable and caring. The very best allergist! Wonderful assistant who understands…read morepatients needs.

I went here for blood work through quest. But they were great. I arrived super early because I…read morewas already in town (I live over an hour away). At first they informed me it would be a long wait but still checked me in. Then someone else came and told me it would be better if I come back. But I had no where to go. I was like um. I'll wait. I waited an hour. It wasn't bad. And the phlebotomist was amazing. She was kind, gentle, and awesome. I'll be back.

The medical care has been fine but they are so short staffed administratively that they cannot…read moreprovide care. I requested a refill on a prescription two weeks ago. They sent refill to pharmacy but they didn't tell me it needed a prior authorization. When I called last week, they said they had sent it. Today they admitted they did not send it and that they are so back logged that it takes 6-8 weeks for them to submit prior authorizations for routine refill requests. This is a crazy unacceptable detail, and to make it worse they never told me of the delay. When I asked for a phone number to the leadership team, the PA was done within an hour. Previously I had to call / send portal message 4 times for a refill and was then told they were back up and I should call every time I need a refill instead of using the refill line or portal refill. Why can't they hire adequate staff?

Our three year old toddler spent most of the night before Easter anticipating the bunny's arrival…read morein tears with pain in his ear that he described as "a train is in my ear." The next morning, we skipped family holiday plans and made a visit to urgent care at Mercy's satellite office in Yarmouth instead. Overtired and screaming in pain, the check-in attendant (Cheryl perhaps? I can't recall her name), nurse Sue and Dr. Ertman all went out of their way to see us quickly and as comfortably as possible. We were in and out in less than an hour with a diagnosis and feeling good about the course of action to take. So comforting having this facility right down the road for hours our primary care office is closed, even on a holiday. Thanks, all!

I visited Urgent Care in Yarmouth Maine 0n 1/30/15 for flu like symptoms. I was seen relatively…read morequickly by a nursing student. I had the symptoms for about 2 weeks and explained that I was looking for some relief. I was there for about 1 hour, had a chest X-ray, was never seen by a doctor or nurse practitioner and was told to drink fluids and get some rest. The nursing student was awkward and a bit rude ( called me too old for Tamiflu at 44 years old) and certainly in a hurry to get me out of there because it was friday evening. All of the above i could deal with but then i got the bill. I thought Urgent Cares were generally less expensive the Hospital Emergency Room but I think I must have been mistaken. The one hour visit cost nearly $1000! My insurance company was billed $300 from a Dr. I never saw. I have called the Mercy Hospital business office several times and they claim all the charges are legitimate. Buyer Beware!