It is really part of the primary care division of Mercy Hospital that used to be on the fifth floor…read moreof the hospital on State street. Dr. Katz and his staff have been with me for over ten years and they are excellent. Mention Dr. Katz as your primary care physician anywhere in the greater Portland area and you will hear "You're so lucky" and "I've heard he's excellent." He is well regarded in the medical community as an experienced, compassionate, and excellent doctor. To his patients, he is quite simply, the best. He truly cares about his patients, listens to them, and goes above and beyond to make sure that their health and well-being is his primary concern.

I have been seeing Dr Inger for many years. Recently, he left to join your company. I followed him,…read morebecause he's the best. I have been to your establishment and I'm very pleased with with the change. The staff is exceptional, helpful and caring! I expected that, knowing Dr Inger would not have it any other way when he made the change. As soon as I walked in the door for my first experience was very positive and just got better! when I have called to inquire about my health I get all my questions answered in a very short time! Thank you to all that I have had the experience to speak to on the phone or in person. It was very pleasant but more importantly, extremely helpful! Kathy Maynes

I've only had a handful of appointments at this clinic... so far the people here are insightful and…read morefriendly. There's also an in clinic lab which makes my blood work SUPER CONVENIENT. (:

Not sure how long Dr Chappelle has been my doctor but I am very satisfied. She is always calm and…read moreattentive. And importantly no reactive. If you need a gp, Dr Chappelle would be an excellent choice.

I have been a patient at Intermed for nearly three years and truly love Dr. Coleman, which makes…read morethis review difficult to write. She is an exceptional physician and none of what follows reflects on her. The issue is entirely structural. Over the past year, Intermed has implemented scheduling requirements that make it nearly impossible to access routine care. Getting an appointment requires multiple calls, repeating your full medical history to different staff members each time just to be "approved," and even then telehealth is rarely an option regardless of how recently you were seen. Callbacks are inconsistent at best. As someone managing chronic health conditions, this is not workable. I understand physicians are given tight 15-minute windows and that this is out of physicians' control. But simple visits like medication management or a brief touchbase to relay specialist updates should not require weeks of effort just to get on the schedule. The friction rivals that of a specialist office, which is not what you expect from a primary care practice. Intermed is likely a fine fit for patients who need one annual physical and nothing more. For anyone requiring more frequent or complex primary care, I'd encourage you to weigh that carefully. It's a shame, because the quality of the physicians themselves doesn't match the experience the system creates around them. I will be transferring my care after months of trying to navigate their new system.

Poor communication from staff. Most problematic was not being able to see my provider and saw an NP…read morenamed Casey S who was rude, rough, and just didn't care. May as well have seen Regina George for a provider.

They never seem to answer the phone. Liked my doc Pamela Ross very much but she left. Trying to…read moreschedule a physical with her replacement but nobody answers the fn phone now.

The care when I have been in the office is awesome. Trying to call in HORRIBLE. 3 times today…read moreeach 20 - 40 minute wait time. GRRRRR

I went here for blood work through quest. But they were great. I arrived super early because I…read morewas already in town (I live over an hour away). At first they informed me it would be a long wait but still checked me in. Then someone else came and told me it would be better if I come back. But I had no where to go. I was like um. I'll wait. I waited an hour. It wasn't bad. And the phlebotomist was amazing. She was kind, gentle, and awesome. I'll be back.

The medical care has been fine but they are so short staffed administratively that they cannot…read moreprovide care. I requested a refill on a prescription two weeks ago. They sent refill to pharmacy but they didn't tell me it needed a prior authorization. When I called last week, they said they had sent it. Today they admitted they did not send it and that they are so back logged that it takes 6-8 weeks for them to submit prior authorizations for routine refill requests. This is a crazy unacceptable detail, and to make it worse they never told me of the delay. When I asked for a phone number to the leadership team, the PA was done within an hour. Previously I had to call / send portal message 4 times for a refill and was then told they were back up and I should call every time I need a refill instead of using the refill line or portal refill. Why can't they hire adequate staff?

My PCP recently prescribed Mounjaro as a 3-month supply. Instead of verifying what was clearly an…read moreirregular prescription (written as 1 "pen" with three refills), the pharmacy chose to "interpret" it on their own. The result? They filled it as a 1-month supply, but still charged me the full 3-month copay and shipped just one box. When I called to resolve the issue, Kristy R. (Mail Order Pharmacy Rep) flat-out told me it's "not their responsibility" to clarify questionable prescriptions with the provider--that it's entirely on the doctor. That's not just poor service, it's reckless. Pharmacies are supposed to be a safety checkpoint, not a guessing game. It got worse. When I asked her how she'd feel if she were in my position, her response was: "It doesn't matter how I would feel." That level of indifference says everything about the customer experience here. Between the lack of accountability, unwillingness to verify obvious issues, and dismissive attitude toward patients, this experience was beyond frustrating. If this is how they handle something as straightforward as a prescription, it raises serious concerns about their overall service and patient care.

Medicare Advantage plans are scams and could leave you with significant medical bills. Please buy a…read moremedigap plan G policy from any insurance company benefits are the same no matter what insurance company you choose. No networks, no prior authorization good all over the country and any medical provider who accepts Medicare will take care of your medical needs and no need for referrals Hope this helps anyone who becomes eligible for Medicare either through disability or age God bless Richard F Davis Windham maine