Charlotte, Your…read moreresponse is a non-substantive, template apology that carefully avoids addressing the actual misconduct described in my review. This was not a customer-service misunderstanding, nor a failure to "meet expectations." It was a confirmed appointment for routine preventive care that your practice unilaterally cancelled because I refused to consent to a deep cleaning and add-on services I neither requested nor authorized. Let me be very clear for the record: * I presented with no pain, no complaint, and no symptoms * I am an existing patient who received a standard cleaning at your practice six months prior * I explicitly refused non-emergency, elective procedures * In response, your practice withheld basic preventive care altogether At no time was I provided: * A documented periodontal diagnosis * Periodontal probing data * Objective clinical findings that would ethically or clinically justify denial of routine care Denying a patient access to basic preventive services unless they submit to higher-cost procedures is not "care and respect." It is coercive, ethically indefensible, and raises serious questions about whether treatment decisions are being driven by clinical necessity or revenue targets. Your invitation to move this discussion offline does not resolve the issue and will not alter the facts. Patients are entitled to transparency, not private damage control. If your practice truly "takes these concerns seriously," the appropriate response would be to publicly acknowledge that: 1. Patients have the right to refuse non-emergency treatment 2. Refusal of upsold services must not result in denial of basic care 3. Clinical recommendations must be supported by documented findings--not ultimatums Until such acknowledgment occurs, your response serves only to confirm the concern raised in my original review: this practice prioritizes upselling over patient autonomy. Prospective patients should take note. -- Dr. Hamdi Ibrahim

This is no longer Dr. Doerners office. I found out that it was bought out by a corporate. I went to…read morethe father Tim dorner and then his son and I found the real Dr. Aaron Doerner is not here at countryside but on sunset point rd! It's his own family practice now which is so nice! I tried calling the old office several times in countryside and I didn't even know he moved! So I will be following him on sunset point rd in Clearwater! Thank you, -Lynn

The staff is amazing. Everyone is so friendly and knowledgeable…read more I would recommend The Dentist Place Of clearwater to anyone.

They get me into my appointment right on time every time.. no waiting around…read more. Best staff in town

Searching for a dentist in the St Pete area for some time now. My research paid off and I found The…read moreFamily Dentist and Doctor O'Neal. Dr O'Neil and his staff were genuinely friendly and welcoming. The shining Star was my hygienist Ivy. She was more knowledgeable and professional than any I have ever encountered. She gave me realistic time frames for my dental issues. But made it clear it was a journey we were going to take together! Let's face it, who likes to go to the dentist. Certainly not me. But I thank my lucky stars that I chose this dental office.

Please see my previous review of Jun 20, 2023. Dr. O'Neal recently completed an extensive dental…read morerevision involving the placement of 10 porcelain crowns on my upper teeth. The process involved three visits and could not have been more stress-free and comfortable. Although not done for cosmetic reasons, it mattered greatly to me that my appearance would not be changed and that the end result would preserve my original, natural smile. I could not be more pleased by the end result. I still have my unique smile without any suggestion of having had "anything done" except, perhaps, for an enhancement that has definitely restored a more youthful appearance. Thank you, Dr. O'Neal. You're truly an artist!

Clearwater Family Dental is truly something special. @myclearwaterfamilydental…read more Dr. Theresa, daughter of the late Dr. Paul, has taken over the practice, and it's clear she carries on his legacy with the same humility, compassion, and philanthropic heart that made him so beloved. From the moment you walk in, you feel that this practice genuinely cares about people--not just teeth. I was first introduced to Clearwater Family Dental when I brought my mother (75, living with dementia) and my 95-year-old stepfather. The entire team made them feel safe, respected, and comfortable, and both were extremely pleased with their extractions and updated dentures. That experience alone spoke volumes. After that, I decided to become a patient myself--and I'm so grateful I did. My experience here has been night and day compared to previous dental offices. The attention to detail, education, patience, and skill of Certified Registered Dental Hygienist Nicole Osika was exceptional. As a caregiver, I had admittedly neglected my own dental care, and she truly had her work cut out for her. I only wish I had taken before-and-after photos of my cleaning--I honestly feel like I have brand-new teeth! What stands out most is that this practice is clearly not driven by money alone. It's evident that management truly cares about their employees, their patients, and even the environment, embracing a more natural and holistic approach to dental health. I'm incredibly grateful that practices like Clearwater Family Dental still exist. Highly, highly recommend. Thanks to the whole team!

I have a very rare autoimmune disease. I had to find where the inflammation is coming from after I…read morechanged my lifestyle with food and the environment. This office was recommended to me by my nutritionist. I was very skeptical at first. But the doctor identified two areas where I have an inflammation behind my gums. Also, Dr told me I need to get rid of my two root canals. Of course, at first I took care of the Area behind the gums first. I started feeling a little better. However, a year or later I had another episode. That's when I decided to get rid of the root canals. I was super scared. The procedure went very well and smooth with no issues. My lung capacity increased right away. I was finally able to breathe with the full lungs. I told everyone about it. It happened within an hour after my root canals were taken out. Then I waited until everything is secure and safe in my mouth to place the implants. Customer service and their attention that I received in this office is above and beyond.

Laurie Sprague is the BEST hygienist EVER! Today, I had a…read morecleaning and it was the first cleaning I have ever had by any hygienist ever. Lori is amazing. She is very thorough, very gentle, and very kind as she's working with you. I highly recommend her for her services. All the staff at this dentist office are wonderful very personable very caring always greeted with a smile and treat it appropriately. Dr. Burton and Dr. K are some of the best dentist I've ever encountered. There are very thorough and caring and listen to you as a patient which is important. The office is always clean every time I've ever went and I feel like I have always received Prime Quality Care!

On 3/30/26, Dr. Nolan Allen provided a comprehensive evaluation,…read more explaining as he inspected and formed a treatment plan. He identified 3 broken teeth that the previous dentist missed. He also said to maintain my 2 lose teeth that the other dentist said had to be pulled asap. These teeth are doing well, 5 months later. On 4/8 he repaired a broken tooth and his gentle, skillful procedures restored my confidence in a dentist. He is awesome, the best ever, he should be your go to dentist.

I have been going to Dr. VanGroesbeck and Jacky, her assistant for several months. They put me on…read morea dental plan, I desperately needed.. I have been extremely pleased with the attitudes, professionalism and outcome on each visit. I am approx half way done with my plan and I am very excited to see the end results. My teeth look better than they have in years. I have no doubt I will be thrilled once all is completed. Yvonne H

Dentist and staff we were treated by were friendly, kind and very competent. The offices were…read morebright and clean.

Last week I had a nasty root canal infection and Dr. Spilman took care of me in a very professional…read moreway. To begin with I was visiting from Boston and Dr. Spilman took me in right away. He calmed my nerves and very pleasant with his procedures by describing what he was going to do VERY CALMING. After the procedure, my tooth got better and no more pain. I recommend Dr. Spilman for a quality dental experience. The staff was very assuring, professional and caring. I know there are plenty of dentist in St Pete to choose from but please check out Dr. Spilman and I promise you will not be disappointment. Have a great smile everyone.

ADORE Dr. Spilman, et. al. Up north, it is easy to find a dentist who works on Saturdays and late…read moreafternoons throughout the week. In Florida, not so easy. So the first week I was in St. Pete, I noticed his sign out front and the fact that he had the above hours and I have been going to him ever since. I really liked the secretary he had when I first started with him... she left and he hired another. I personally did not think he would have success hiring not one but TWO great office people but he managed it. I walk in.. I don't have to sign in but I would if I had to and I'm greeted within minutes. I call and I'm not just a name. I get in and out.... none of this waiting around to be seen making you think that maybe somebody is double booking. And how many dentists would not hesitate to submit a design for a crown? He has a nice squirrel feeder too.

Per B Had an accidental issue, was admitted at once and had…read morethe problem fixed i no time. Very impressive, very professional and friendly. I would recommend Dr. Caldwell to everybody....

I called today as a new patient and was able to be seen today for an emergency. The entire staff…read moreand Dr. Caldwell were very nice, professional, and explained everything very well. I had seen 2 dentist prior and did not feel comfortable with their recommendations. I felt very confident and trusted Dr. Caldwell and am so glad to have been given her name by a very well known oral surgeon. The office is very clean, pleasant, and easy to find. So happy I have finally found my forever dentist!