In regards to Lindsey G. From Mid Florida Dermatology team response to my review.... if my review was actually read thoroughly I did not have a bad visit because I did not visit last week. I am NOT UPSET that the physician is no longer there. I'm upset because that office does not STRIVE to provide customer service. And I know another scheduled appointment was possible/available. However; what was done was that office already has a new physician that scheduled an appointment on my scheduled appointment day and time when I have been scheduled for months! The old physician left months ago from what the lady informed me 2 days prior to my appointment. That physician / office staff should have call the already scheduled appointments ahead of time, and that new physician that has been there and office staff should have never made new appointments if they already had appointments scheduled. Or the upper management should have added another doctor to fill in the already appointments. If Mid Dermatology did STRIVE to provide customer service management would have done that. When I was told I had to reschedule because the new doctor had scheduled someone in my appointment spot, that is what upset me. Not only that they never have the same assistant, I felt every time I went in there was a new medical assistant. There were so many times they would tell me, "the prescription are in", I go pick them up and as always there not. I had to call the office every time to ask them if they turned It in. Sometimes twice...
It showed me the Hunters creek office does not care about their patients. Neither does the new physician! As I stated before horrible management and horrible customer service! And yes that was my first review because I signed up just to write that review. I won't people to know how horrible the Hunters creek off is. Do you work at that office??? If not, then you do not know how that office is. If so, then you should know how horrible the customer service is. This is not the first time that office has been horrible to me. My review is not colorful, it is me being honest. Thanks read more