I was searching for a nice used car for a couple months. One at a decent price and mileage under…read more100,000. This turned out to be a challenge until I checked out Royce Automotive! All of their vehicles were priced very reasonably and a lot of them had the mileage I was looking for (husband approved). Marco helped me out, he is very friendly, knowledgeable and always had a smile on his face. He made the buying process so easy and pleasant. I would highly recommend a visit to Royce Automotive and ask for Marco!! Sincerely, Jan L

Best customer service experience I've ever had, anywhere. I wish more businesses and dealerships…read morewere like these guys. I can't say enough about how this dealership really took care of me, truly they are the BEST EVER! I had a really hard time finding a used Honda Ridgeline but they had the perfect one here. Dennis, the salesman I talked to on the phone, was one of the nicest guys I've ever met. Very friendly, we were even chatting sports and all sorts of things not just business so I appreciate him taking the time to get to know me a little. One thing they did that made them the best is follow up! I had trouble with other dealers not caring to call me back, but the guys at Royce called me back when they said they would and I appreciate that. The price was good on the vehicle too, I felt like I was getting a good deal. Another thing I really liked was they have the carfax report available for all their vehicles for free on their website, so I could see the service history of the vehicle I was buying. I also appreciated that the vehicle I bought was serviced, prior to purchasing. I feel like they did me a huge solid by taking the vehicle off the lot to hold it for me while I got final approval from my credit union because I really wanted this vehicle. They spent a lot of time with me and it shows they care. I wasn't just another sale. I can't thank them enough, they went above and beyond. Again, best customer service experience I've ever had, anywhere!

Wayne is awesome! He is honest, reliable, and does excellent repairs, very kind person! Obvious…read morethat he loves what he does and is very driven. Thankful that I found him! Would give 10 stars if possible! Thank you, Wayne!

Wayne is very knowledgeable about all cars, especially European cars. He's helped me out multiple…read moretimes on BMW and Mercedes on issues other shops couldn't.

I took off of work to go look at a car they have listed for sale for my son who will be driving…read moresoon, only to have them tell me I cannot buy the car because one of their regular buyers had an appointment to look at the car and they wanted to allow them to see it first. I was a cash buyer, now I will no longer be a customer.

i purchased a 2021 Toyota Corolla in April 2024. when I test drove the back tires were very noisy…read more they promised they would replace the tires. it drove okay after the purchase but still loud. I took it to my garage to have them check the car. they found that they put used tires on the car. The tread was worn, over 20,000 miles worn. I called Auto One and explained the problem and they denied it, the manager said they would never do that and didn't even offer to help or come by to discuss further. he denied it, talked over me and then hung up. I called back, i left a voice mail and never returned my call. the dealership has gone to the toilet. Don't ever buy there. Customer service sucks.

I have been working with Michael and his staff for many years. We have purchased maybe five or six…read morevehicles from him. Service is excellent. He is highly recommended. If the vehicle that you are looking for exists, he will find it for you anywhere in the US. He also has a service for storing cars either winter only or year-round

From the owner: Registered PA Car Dealer specializing in purchasing and selling classic cars and certified,…read morepre-owned vehicles. We also offer premium, secure climate controlled car storage.

Sold my car at Z Motors. They came highly recommended to me and did not disappoint. They were…read moreknowledgeable, friendly, well prepared and efficient. I feel they that they were very truthful, above board, researched and clear about how they priced the car. Very good experience, I recommend them for selling a car, and I would use them if I were buying a used car.

I was looking to upgrade my 2012 car and used car fax.com to search. I found a very good match to…read moremy criteria at Z Motor Company. From the initial inquiry to the drive off the lot, these folks were top notch. No high pressure sales, very accommodating and friendly. It's like buying a car from a loved one. They are like a family there! If you are looking for a car, this is the place to go. We made the drive from Chester County and never looked back. I'm sure we will be back as our needs increase. This is THE place for us going forward. If I could rate them a 10, I would!

I have been taking my car to Gingerich's ever since I bought my car somewhere around 2008. They…read morehave kept my car in great condition, it's now 20 years old and still running great. They gave me a good deal when I bought it and I feel that they always give me a good deal in the work they do on my car. I like that they are a family business and care about their customers.

I ran over a bolt and punctured my tire just up the road from Gingrich Auto Sales and happened to…read morepull into their lot to try to put on my spare. The wheel was locked up to the hub and I was trying to get it loose as they came out to offer to help. They stayed late to help remove the wheel, and also repair the tire, free of charge. This is the type of kindness that seems too rare these days, and I will always recommend Gingrich's from now on. Thank you!!

The folks at Faulkner Chevrolet are friendly, courteous and hospitable. They do maintain a…read morelow-pressure approach which was appreciated. However, I've bought and leased new cars from many other dealerships where I've had a much better experience. In the end, I got the car I wanted within a payment plan that worked for me. To make this happen though, I feel it required a lot of work, flexibility and attention from me. Lots of phone calls and emails back and forth between me and sales with very little respect for my time and work schedule. On 3 separate visits, the cars inside the showroom were very dusty, no excuse when there are idle salesmen gossiping around the sales manager's office. The finance guys were top-notch, worked hard and saved a sale that I otherwise would've walked away from. One caveat here, they will hit your credit multiple times if they have to, to get to a finance term that works. This will lower your credit rating. In my case it occurred because they promised a deal they couldn't really do. They will push an expensive service plan on you at signing. Not saying it's bad, just be ready for it. Vehicle delivery was anticlimactic and rushed. (Screwed up the OnStar transfer from trade-in to new). I drove away feeling "meh" on the experience. They didn't do me any favors and I don't feel like they did anything special or give me a deal I couldn't have received anywhere else. I can't speak to the service which I hear is very good though, I'll report on that in the future. Overall, I continue to love the GM/Chevy product, but there may well be better Chevrolet dealerships around. Update..... Back at Faulkner for the annual inspection and oil change. This is the 3rd time using service for routine maintenance. Service has been outstanding but they take the state inspection very seriously and it does seem to take a full 90-120mins to complete. Friendly folks, Nice waiting area, clean, nice bathrooms, free WiFi, computers, bottled water, coffee, etc.

Let me tell you a story of why I will never go back to Faulkner Chevy of Lancaster. I first…read morepurchased a new car from them in 2018 and took that car there for all of the service and maintenance until I traded it in three years ago for something a little bigger to suit my needs. I purchased a certified preowned vehicle and two days after driving it off the lot it broke down. Fortunately, it was covered under the warranty and repaired at no cost. About two weeks later a check engine light came on and once again it was covered under the warranty and repaired. About 1000 miles after the warranty expired I started having major issues. I picked it up from repair of an oil leak and it definitely did not seem right at all, but they told me it might smoke so I kept driving it. The next day, the low oil light came on telling me to shut the engine off and smoke was blowing out of it. They came and towed it at no charge and repaired it at no charge because i can only assume it was something that was their fault. I have always taken it there for all maintenance, oil changes and recommended services and I rationalized paying inflated dealer prices because I *thought* that meant I was getting the best care. They had always treated me with respect and seemed to value me as a customer. That was until recently. I took the vehicle in again for an issue and was told that the car was fine and they proceeded to mansplain to me that the issue I was having was normal. I assure you sure you it was very much not normal. I was told to drive the car until something happened. Well something happened. I had the car towed back where they told me that the engine was blown, and I needed a new engine. At this point, I didn't trust them very much so I went for a second opinion. The other mechanic simply ran a borescope down and told me the engine was fine and it was just a burnt valve and he could rebuild the top end for me. While I was weighing my options on cost, I went back to the dealership to look at some other cars there. They were not willing to give me anything for my vehicle nor even cut me a break on any of the other used vehicles there, so once again they were just trying to take me for every penny they could. Keeping in mind that I purchased the vehicle from them only three years ago and still have three years to pay on the loan. I guess loyalty doesn't count for anything these days and all these companies care about it money. I would stay far far away from this service department and better believe I will never buy another vehicle from them.