I have to agree with the other reviewer to steer clear of this place. I had a lousy experience. I…read moreordered 4 types of tile, and it ended up arriving in 3 different shipments for a total delay of 4 weeks on my project. I understand that sometimes delays and unforseen events can happen, but I don't appreciate how many times I was told that my order was going to "definitely arrive this friday", or "I will call you and let you know where your order is", or my favorite "I will personally deliver the order to your house as soon as it comes off the truck". This was the first time I've ever had to buy tile or remodel a room. I wouldn't go back to this place. I don't know if other places are better, but to protect myself in the future I'll make sure to select materials way in advance from now on.

My kitchen came out beautiful! I had been thinking about it for years and Cassa Kitchen and Bath…read moremade my dream kitchen come true. The design is just what I wanted! The cabinets are great quality, the quartz and tile backsplash are beautiful. The workers were professional and cleaned up after each day. I would definitely recommend them!

On our way home from the tile store we popped into the Ultimate Bath and had the good fortune to…read moremeet up with April. This is our first bathroom remodel and it's fair to say that we were more than a little overwhelmed by all of the choices available. Thankfully, April is an old pro and understands the options inside and out. We booked an appointment with her for later in the week and within a couple of hours the decisions were made and we left with great confidence in the items we chose. One of the things we really appreciated was that the Ultimate Bath has a wet wall where they can demonstrate a broad range of fixed and hand held shower heads. There is no question that really simplified the process for us. If you're doing a remodel I would strongly encourage you to stop in and see April before trying to wade through the many, many, decisions on your own :)

This is a lovely, new showroom with a large selection of bath and kitchen items. I have been…read moresearching for a showroom that featured the Kohler toilet bidet combination. I was delighted that this toilet is actually in their public rest room and able to assess its features. The sales person/designer was very knowledgeable and helpful. There is a wet wall where you can actually sample different components (so helpful in selecting shower heads and faucets). The quote for the various pieces arrived in an email that evening. I would highly recommend Karen and this showroom to anyone undertaking a bath or kitchen remodeling project.

I had wonderful service the two times I visited. The designer, Patricia. was extremely helpful and…read more made the purchase of hardwood flooring for my new home seamless. They have an extensive inventory of flooring and tiles. I highly recommend this store for selection and service.

Terrible customer service, the manager had a major attitude and none of the other workers would…read morehelp assist the gentleman on the fork lift as he was struggling. After spending more than $2,000, having the tiles placed in the van by workers, getting home, and finding numerous boxes of tiles are cracked and shipped. After waiting two hours, the man on the loading dock said "I'll make you wait as long as I want" when we asked if he could try to hurry up a bit as we had a project to get done - ABSOLUTELY UNACCEPTABLE. After another ten minutes, we had to call police to get the tiles and you could imagine as soon as we placed the call the started to load the van. I would steer clear from this place at any cost, even if their prices may be fair, you'll be paying in the end.

Wow! What a phenomenal place. They have every kind of tile you can imagine. The best thing about…read morethe shop, though, are the people that work there. We had an incredible sales associate, Joseph Dallair, who really knows his stuff. He helped us figure out what would look best with our new countertop and gave us different suggestions on how to place them. He was absolutely superb. I would highly recommend the tile shop and in particular, Joseph.

Another great experience. Christine Germain's design and product expertise was a game changer…read moretoday. Order in and clients super happy. Thank you and See you soon

Through our (my mom and I's) search for a vanity and vanity tops, I stumbled upon SilvaStone (who…read morewere very professional, btw). They gave us a starting price of how much quartz would go for, a run down of their operation and how they work and we were on our way. We have just started looking for vanity tops and are in the process of also looking for a kitchen counter top. So let's just say that was our first stop of many places that we would be getting price quotes from. We asked them if they had any discounted floor model vanities and she referred us to Shrewsbury Design Center. Upon calling the phone number on the card, a man answered (who I later found out was Hiram) and I asked him if they had any floor models. He said they had one. I asked him if he knew dimensions and price but he didn't. He told me he would call his "partner" at the store to let him know we were on our way there. We showed up to SDC and spoke with Jorge who is the owner of the company. He was super nice and saw I had my 4 month old son with me. He made friendly conversation and told us about the vanity. He also recommended L & M granite to get cheap remittance pieces for vanities. I appreciated his recommendation. He gave me a good deal on the vanity and I told him I'd be back later that day because we were in my moms car which isn't big enough. Jorge told me to call an hour before coming back, we did but there was no answer. Finally getting a hold of Jorge (who said he was on a job with a client), told me he would get in touch with an employee of his and said employee would meet me there in 1 hour and 15 minutes. Fair enough, I did drive there without confirmation of him being there. So we drove around the area for about an hour and headed back to the store. No one there. Lights were off, door was locked. I called multiple times to this Hiram fellow with no response, eventually his calls went straight to voicemail (he must have shut his phone off...professional...). I had no choice but to call Jorge to see what was up and not even the OWNER OF THE STORE could get ahold of this so-called employee. Jorge was very apologetic and said he was ashamed of the way his employee is treating us. He offered to have it delivered to my house at 830am the next morning (which was this morning). I agreed to that and appreciated his heartfelt apology. What do you know...who shows up knocking on my door at 815am, Hiram! The mystery man of the day, the famous disappearing act! There he was, saw him with my own eyes, it was incredible. *if you can't tell, this is sarcasm*. He was not friendly at all, a bit pissy if you ask me. I didn't want to deal with it because I knew if I did, I would go off on him (let's be honest, it was too early for that). I helped him get the vanity into my car (there's no room in the house, hence why we are having an addition being put on), told him I'd get the money and came out with a check. You should have seen the look on the guys eyes when I asked him who I write it out to. The disappointment in his voice was evident. I'm sure if I gave him cash, Jorge would have never seen his money. That's the way his reaction seemed to me anyway. I thanked him for driving it over (even though he didn't deserve a thank you) and he said "yup". Stand up guy, man...what a stand up guy. So long story long, I won't be back and that's sad. It's because of one inconsiderate employee that Jorge's business has to have a first rough review on Yelp. I appreciate all of Jorge's help but at the end of the day, he needs to hire better employees (or have a better partner, if that's what he really is to him). If you do chose to go with SDC, steer clear of Hiram.

I would give negative stars if it was an option- the sales rep Hiram is a slippery sales guy that…read morepromises the world just to get a signed agreement and deposit. Then they jerk you around and never make good on what was promised The owner George acts like he's a nice guy and concerned about the sleazy sales tactics but after he falls short on his promises it's clear that this place is a scam and they are all full of BS .... be ware and stay away of this place !!!!!!!

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

Very poor customer service. I went there to pick up an item I had ordered from them. There was…read moreonly one person there who was waiting on a couple. She completely ignored me. I am thinking of redoing my bathroom and would have liked to talk to someone about it. I was told finally after waiting for quite a while to pick up my item at their desk. She had ordered the item for me a few days earlier. I went to the desk a man acted like I was a bother to him. I did finally get my item but I will go somewhere else to make a purchase again and talk to someone who cares about me as a customer. Not customer friendly at all. I have bought bathroom fixtures before from them. A little friendly gesture is nice and a customer shouldn't feel like they are a bother.

Donna, First, no parts were missing from our return. That is…read morea fact. Your manager is a liar and you are misinformed. He never even looked in the box or compared it to the same in stock item. This was returned 100% the way I purchased it. Second, our credit was only issued after my wife filed a dispute with our credit card company. I returned this 10/7 at roughly 9:00am. Our credit dispute was resolved on 10/17 through Chase our CC. Absolutely horrendous customer service and your employees are lying to you.