For customer service was top-notch! The room was clean, the beds comfortable, the pillows amazing,…read moreand the AC cold. The breakfast buffet was absolutely amazing!!! Delicious food!! We took a swim and the water was extremely refreshing. Location is close to everything you could want. Highly recommend!! Wish American hotels had the same customer service, quality and value as here. They could learn a lesson or two. lol

I am not sure how this is a four-star hotel because it was definitely more of a three-star. This…read morehotel is a short Grab ride from the airport. I walked in at 6am as my previous accommodations ghosted me. They did have a room available, although it was 1.5x the price as the online price. The hotel was okay. The room was SOOOOO wet from the AC. Like the floors were soaking. I asked about it, and they told me this was normal. The breakfast buffet was really good. They had a long line, however, and it moved very slow as they don't have that much seating. They charged quite a bit to store my luggage.

That second encounter on this high end place that exceeds expectations- , never ceases to amaze…read moreme...keep it up and congrats to your 2026 recognition... Your staff will always be the one that speaks for its success, ask your boss/es for some raise and bonuses

At the start of my trip to the Philippines, we stayed at the Conrad hotel. Note this hotel is not…read morereally close to the airport- at night it took us 30 minutes to get to the hotel. The hotel is located next to a large mall. We got to the hotel at about 9pm and were ready to check in quickly and get a good night of sleep. There was nobody waiting at the check in desk, but the process was extremely slow-- I am not sure if it was the front desk computer or the key system. After some time, our keys were finally ready and we were escorted to our room. The room was nicely appointed, although the room felt tight. We did have an amazing view of the water, unfortunately the view was skewed due to the construction going-- unfortunately the construction will be going on for a while. We were also disappointed with the finishings in the room, they seemed a bit outdated and worn. Given this is a Conrad hotel, we expected the quality of the room to be higher. Also, the room did not have a bathtub. The room did have a nice size shower that was a bit complicated. Despite the room being small and outdated, the bed was excellent. The bed was extremely comfy with nice fluffy blankets. The hotel does have a nice pool. The pool is very clean. We were at the hotel off season-July, so the pool was not too crowded. The pool is small so I could imagine the pool be super busy and perhaps a lack of chairs during busy times. The hotel also has a nice gym on the first floor. The gym is appointed with a good amount of equipment. The equipment is nicely spaced to provide room to move around. As diamond members we were offered breakfast in the lounge or in the restaurant. The restaurant has a large buffet for breakfast, so we elected to eat there-- best to go super early before the restaurant gets busy. During prime time, you may have to wait for a seat. We were fortunate to grab a seat with a view. The restaurant offering were wonderful. As diamond members we were offered a special menu. The special menu offered special drinks and food items. All of this is included in a menu. The buffet was nice, but the service could be better- drink orders took a while. Plus, tables around us were not cleaned readily. We did not like having our breakfast and looking at dirty dishes. On the executive floor, there is also a small executive lounge that is offered to gold and diamond members. They offer breakfast, snacks and happy hour. Lastly, the hotel offers good security. When you arrive, they check your car. Plus, you have to go through additional security when you walk into the lounge.

My "Yelp Thank You Thursday"…read more I traveled to the NCR for some reason and I am tired from the long bus ride. It is 12ish so I am aware that I can't check in yet. But I let the receptionist know that I have arrived and I have a reservation for the night. The receptionist let me put my info, then advised me to sit and wait. After like maybe 15 minutes, my name is called and I was told that my room is ready. Wow!! I wanted to jump for joy. They let me checked in early (normally 2pm). An employee showed me my room, gave a brief explanation and left me to rest. The room is decent. A/C works well but it's making a noise. It's the shower that I love. Good water pressure. Just the down side - no shower curtain to separate the shower and toilet, so the whole bathroom is wet. Overall it was a good experience. I wouldn't mind staying here again. Recommended. * Express check in * Free WiFi * They have walk in rates by the hour. * Limited TV channels though.

This modern reasonably priced, some say cheap, hotel is perfect for students, travelers who want a…read morebare bones, clean and modern hotel and don't want to pay over $75 for a bed overnight. It's packed with traveling Japanese, Euros and Australians in the city to party. More than sufficient for an overnight stay. I am writing a blog for great and reasonable travel in Southeast Asia and this Thai based company, is expanding in the Japan, Malaysia,Thailand and now the Philippines markets is one of the leading contenders in reasonable housing. The other value-added service here is the car pickup from MNL to this hotel. Its the cheapest around about 1100 Phil. pesos round trip (about $22). A person shows up at the airport by baggage claim with your name on a sign, just like a regular limo service. The car is an economy car unless you want to limo. That costs more of course.You can book through the travel desk at this hotel (a 3rd party company) to the right of the checkin desk. Or email the hotel ahead of time. It takes about 24 hours to confirm your airport pick up. Verdict: Enjoyed it for an overnight stay. Will use again if i come in on a late night flight and leaving the next morning. Visits: 1 Tip: Do not stay here if you expect 4-5 star hotel services. But come here if you want to save beaucoup $$ because the rate is incredibly fair. There is a Family Mart and 2 other convenience stores. There are no phones in the room. Think of this room as airport lodging while in transit nothing more.

Small, clean room. No phones inside the room. No tissues, hand towels, iron. Thin wall you can hear…read morethe noise outside clearly. I will not stay in this hotel again. Only good thing, is the location.

Great place to stay. Very close From terminal 4. All worker…read moreare very nice, we like it because it is clean, nice property, it has a nice restaurant and bar with great Filippino Confort food and American comfort food as well. The room has all you need, it's very clean and comfortable. Only bad thing for me is you hear all day announcements from Airport, this hotel is part of the airport that's why. Not a big deal tho. If you are in a different terminal The taxi will charge you from $150 to $200 pesos it's about $4 dollars. Not bad.

Stayed four nights no cleaner for whole stay ie no clean towel etc. basic breakfast set menu any…read moreslight deviation off it your charged! . Room had no complementary water when i arrived and no tv remote control apart from this it was quite adequate.

This Hotel was beautiful and smelled so good. As part of the Newport Worlds Resort it had…read moreeverything. A casino, multiple pools, endless restaurant options, a shopping mall and even a movie theatre. It is conveniently located near the airport. Staff and service was first class.

Stayed here back in Feb. 2022 and we liked it then so we decided to stay again for our Philippines…read moretrip. This time we stayed 2 nights before we had to catch another flight, we stayed at the older tower which was a bummer since we loved the newer tower last time. Staff was still the same, friendly and helpful like last time. We had clothes laundered and was delivered same day. We also tried the room service which was delivered within 40 minutes I think. The older tower has older plugs so be aware of that, I did borrow a transformer/converter for my hair straightener which worked perfectly. Overall, would stay again but I would probably request to be in the newer tower.

We stayed here for 1 night to be near the airport and Ayala mall. Just be aware that you cannot…read morebring in outside food. There were X-ray machines at the front entrance and at the rear casino entrance. They do provide you with a few complimentary snacks and beverages in your room. The hotel is part of a resort complex, City of Dreams, with a casino and a shopping mall. The mall is so small with only a handful of shops and restaurants. The pool and garden area is huge. It is shared with the other two hotels. Nobu Restaurant can be accessed on the same level. The problem was there were no actual seating in the garden area, only in the pool and outdoor restaurant. Our main problem was our room was too dimly lit. It was very hard to see inside our luggages. The shower stall had no door. At least, the bathroom was well lit. The two elevators were quite busy at times. That is probably why there were benches in front or near elevators at certain levels. At least we have tried this place, we have to find a different place for next time.

Great location and offers wonderful amenities to their guest such as casino, pool, restaurants,…read moreshopping .

I checked in 10/20/25 and my girlfriend and I walked in the room (a dump) and immediately walked…read moreback to the front desk and asked for my money back these dishonest pepole refused. Took us upstairs to another room and left that one too, the air conditioning barely worked. I was pissed and told the desk they are crooks and this hotel is a dump. Very noisey place with airplanes and cars. So we went to the Sheriton

We had one of those short nights here. Our flight came in from Japan around 1030pm. After…read moreimmigration, customs and retrieving checked luggage, it was already around 11:30pm. We were in need of a proper bed and a proper shower. The hotel information counter said that these guys were the last affordable hotel that's at striking distance from the airport. At around $80 american isn't bad, for a comfy bed, with airconditioning, hot shower, and a quick nap time til 0430,, why not? A little bit of refreshing goes a very very long way and it's definitely good for the traveling spirit. Specially when you have another flight at 0810. An airconditioned shuttle to and from the hotel is provided and is complementary. The spacious Suzuki people carrier came to pick us up that night. The driver greeted us warmly and even helped us with our bags. Upon arrival to the hotel, two bell employees helped unload the van and helped us carry our bags up 2 flights of stairs and escorted us to our room. The rooms had two beds (one single, one full), air-conditioning unit, a fridge, two chairs and a little table and a window. It also has a bathroom with hot shower, a toilet, and a sink with a mirror. This hotel is hella complete as far as I'm concerned. If you're looking for a posh place to stay, then I suggest you shell out posh hotel money. Other than that this place is all I need and plenty more. I had a great short night stay here. Thank you very much Siayan Hotel for a quick night stay. I'll probably see you again next time.

Each Room is stocked with a Nespresso Espresso Coffee Machine with 2 Regular and 2 Decaf pods, in…read moreaddition to a nice tea selection. The floor to ceiling windows allow for great natural lights in the room. Manual draw darkout curtains are available for a sleepless night over the sheer window coverings. A refrigerator is available for use under the TV console. The closet is an open walk in design that sit outside the wood sliding door, private bathroom with split toilet and stand shower with rainfall showerhead. The bath tub also offer a handheld shower head. Two bath robes in every room for the guests use, are hung in the closet. Toiletries are available in drawers. The pool and gym are on the 3rd floor, also on the same floor as the checkin Reception. Each entrance to the hotel and casino next door, secured with securities to ensure each guest's safety. Every bag and item must be xray scanned with each entry into the hotel. Complimentary International Breakfast with every stay in their dining room on the 3rd floor. I highly recommend staying at this modern hotel, also the fact that it is close to the airport proximity minimizing any traffic time with a flight departure.

We were heading out of the Manila airport the next day- so we needed a place to relax before our…read moreflight home. As this hotel is located near the airport, we decided to stay here. Plus, as a diamond member I typically stay at Hilton hotels. As a diamond member we were provided access to the executive lounge which was useful while we waited for our room to be ready and after check out. Plus provides an opportunity to bypass the normal check in, which is great during busy times. The lounge is offered to gold star members and above. I would have rated this hotel a 5 star experience but had some hipcups. First of all- we requested in advance early check in. When we arrive several hours ahead of check in- we noticed they could not accommodate this request immediately. They said the room would be ready shortly, so we waited. We assumed that they would prioritize our room in preparation and be ready within an hour. After waiting an extensive amount of time, we learned that the wait would be several hours. We felt mislead and frustrated. We could of spent this time doing something in manila rather than waiting in the lounge. When it came time to check out- we asked for a late check out due to our flight departure time-- We learned that they could not accommodate this even though I was a diamond member-- As a diamond member they typically offer a 2pm check out. Given that the hotel was not sold out that day, I believe they could of provided this to us. Lastly, I had to request an upgrade- normally Hilton offers me an upgrade due to my status. Beyond my customer experience- the lounge was not well managed. The lounge was very loud-- kids screaming. Large families coming in-- usually lounge is limited to how many per a room/reservation can come in. Guest were on their phone and their ipads-extemely loud. I find this funny, as when I checked in the desk told me about what clothes are acceptable for the lounge but noise level is acceptable???? Due to these poor customer service experiences, I downgraded the number of stars provided to this hotel. Customer service is everything- be up front with your guest. On the positive side- The room was very clean and nicely appointed. The waitress in the lounge went out of her way to provide me fresh orange juice when it was not fresh juice squeeze day. The employees at the pool bar were excellent- great customer service.

Exceptional front desk staff! Actually all the staff we came across were always to friendly and…read morerespectful! They were attentive and you can tell they were always ready to assist. A totally different experience from what we experience in the US. Also, worth mentioning that they had a great valet staff. Facility was well maintained and our rooms were super clean!

Review based on the room…read more Very clean and beautiful modern design. We had a 4 month old baby and had no issues to get a crib. Incredibly strong AC kept the room cold all night. Complimentary bottles of water and sodas in the fridge. Room service took about 30-40 minutes considering we ordered at 950 at night. I believe the kitchen is open 24 hours but the item availability changes late into the night Express check out allows you to simply drop off your key card in the deposit box at the front desk. C Only qualm i have of the room was that the hot water doesn't get very hot in temperature despite being set to the hottest setting. Will it stop me from coming back? Undoubtedly no because Hyatt always seems to deliver and the temperature of the water was tolerable for our 1 night stay.