Super honest, capable and quick. They also recommended a motorcycle shop nearby for me.read more

I brought my truck to Dad's Garage in Owings for three relatively straightforward items:…read more * TPMS sensor programming * Tire balancing * Diagnosing an emergency brake-related clunking noise under load I had an 8:00 AM appointment scheduled well in advance, yet after TWO full days, the truck sat untouched until around 2:00 PM on the second day. This was a job that realistically should have taken a couple of hours. The TPMS issue was never resolved. Initially, I was told the sensors had been programmed correctly and that the warning lights were caused by incorrect tire pressure -- one of the most ignorant explanations I've ever heard from a mechanic. The reality was simple: the inner rear TPMS sensors were never programmed at all, which was the entire reason the truck was brought in. They eventually admitted that after the fact. Next was the wheel balancing. My truck has custom powder-coated wheels. Instead of using stick-on weights like the factory setup already had, they installed hammer-on steel weights on the OUTER edge of the rims, damaging the powder coating in the process. Any competent shop should have immediately recognized the proper balancing method after removing the existing stick-on weights. As for the emergency brake concern, they never properly diagnosed it. I specifically brought the truck in for a loud noise under load -- not the normal sound of the electronic parking brake actuator engaging. They dismissed the issue without ever meaningfully reproducing or testing the concern. To top it all off, they broke a wheel stud using an impact gun on the lug nuts rather than properly torquing them as a qualified mechanic should. Because of the excessive use of the impact gun, I now have concerns about stretching or cracking of the remaining wheel studs and will likely be replacing all of them as a precautionary safety measure. Between the damaged powder coating on the wheels and the wheel stud issue, I am now facing well over $1,000 in damages to either have the wheels professionally re-powder coated or replaced, along with replacing the studs they improperly handled. What made the experience even worse was my conversation with Mike, the owner. From the beginning of the call, he was defensive and adamant that everything had been performed correctly -- until several of those claims were proven untrue. Once confronted with the facts, the conversation quickly became unprofessional, including yelling on the phone rather than attempting to resolve the situation appropriately. Two days wasted, damage to my wheels, unresolved issues, poor communication, and additional damage caused while the vehicle was in their possession. This experience was frustrating from start to finish. Steer clear of Dad's Garage unless you want your vehicle returned with more issues than it had when you dropped it off.

Customer service is hands down the best. I watched them take care of people even when the customer…read moremissed their appointment the day prior. They do walk ins here as well.

Service and quality and value…read more So first off they did not damaged to my car one being they did not put any gaskets back to fix my oil and or repairs so I am glad I got a second opinion from my dealer ship. And second they lied about saying it won't last on a trip they said it wouldn't make it to Florida but it did without any problems. So either you need to higher or Fire the worker there. And third a nice way to lie saying about stuff so I will make sure to post and talk to never come here and make you lose businesses

Called for 4 days trying to ask some simple questions. The woman answering the phone was rude…read more Almost as if I was bothering. Sorry I'm trying to spend $1200 at your business.

Worst customer service!! Especially if you're a female. I called for tires and they wouldn't let me…read moretalk to tell them what I needed. Automatically treated me like I was an idiot and continued to talk down to me like I was a child. Sexist pos if I could give negative stars I would. DON'T go here

Dave is the absolute best for all of your stereo/audio/ wiring needs. He got my car straightened…read moreout quickly and inexpensive. Highly recommend this man!!!

Best customer service ever. The owner solves problems and is more concerned with his customer than…read morehis cash resister. He diagnoses issues and fixes everything. He under promises and over delivers. The way a company should operate.

ive been coming here for years and I thought this shop was honest but that is untrue. I understand…read moreit is a mechanic job to upsale but I feel completely taken advantage of. I went in to get an oil change and mentioned that since they put new tires on my car about two weeks before I noticed a noise and asked if they could check. I get a call saying that my axle is warped and I need two new axles in the back. I don't know almost anything about cars but this sounded off. axles don't warp... I asked how long Bobby thought it would be drivable and he said maybe a week I should get it taken care off. Bobby wrote me up a quote for 1700 $ for my two back axles. when I got to the shop the mechanics and Bobby told me there was a lot of pull on my axles and that if there was a noise that's where it's coming from. I asked did you guys testt drive it and hear the noise and they told me no. when I got to my car i looked at the quote and thought let me just check to see how much these parts would be at auto zone. The axle is 170 at auto zone and they were trying to charge me 500 for one axle at Mr tire. i get trying to make a bonus but that is just wrong and sketchy. I then took my car to another shop and explained what i was told and unsurprisingly they called BS. they looked at my car and told me there was nothing wrong with my axle. when they test drove my car and let me know the sound was just the tires adjusting. I will never go back here after years of doing business here.

I recently visited Mr. Tire for an oil change and to address a low tire pressure light…read more Unfortunately, my experience was extremely disappointing and frustrating. Here's what happened: Oil Light Ignored: When I brought my car in, the oil light was on, indicating a critical issue with my engine. Despite this, the shop failed to note or address the oil light during their initial inspection. When I got my car back, the oil light was still on, which is completely unacceptable. This is a serious oversight that could have caused significant damage to my engine. Shaking Issue After Tire Service: After leaving the shop, my car started shaking aggressively at speeds over 47 mph. This issue did not exist before I brought my car in. When I returned to the shop, they provided an estimate for over $900, including a control arm replacement. However, their own pre-work inspection report showed no evidence of control arm failure. The shaking was likely caused by improper tire balancing or alignment, which they should have fixed at no additional cost. Poor Customer Service: I waited over 3 hours just to have my car looked at. The managers were distracted and discussing how all the assistant managers had just been fired, which made me feel like my concerns were not a priority. The person explaining the issues and repairs to me was not a mechanic and refused to take responsibility for the damage caused by their service. Instead, they simply handed me a $900+ estimate and expected me to pay for their mistakes. Unnecessary Repairs Suggested: The shop tried to sell me a control arm replacement, but their own inspection report showed no evidence of control arm failure. This feels like an attempt to upsell unnecessary repairs rather than address the actual issues caused by their service. Lack of Accountability: The shop refused to take responsibility for the shaking issue or the unaddressed oil light, both of which were clearly caused by their negligence. Instead, they tried to charge me for repairs that were not needed. Conclusion: This was one of the worst experiences I've ever had with an auto service center. The shop's negligence, poor customer service, and attempt to upsell unnecessary repairs have left me with no confidence in their ability to provide quality service. I strongly advise others to think twice before visiting this location. There are far better and more trustworthy mechanics out there. I will be contacting the BBB and corporate. Bobby, you should have gotten fired with the rest of them, truly.

Had my tires in stock and installed on same day. Scott, the GM, provided excellent service.read more

I scheduled a appointment for 4 tires. I showed up for my appointment and they only had 2.read more

Had a screw in my tire when I stopped there. I couldn't find it and needed to head South for a…read moreweek. The fellas who worked there said that they removed my wheel and couldn't find the issue. So I drove on it and put air in every time I stopped for gas. When I finally got to my destination I was able to remove the wheel and find the screw. I plugged it myself and moved on. Maybe the techs there need better training or something. I don't think they really removed the wheel. I frequent Mr tire for everything to include oil changes when I don't have the time. I will continue to use the one by BJs but not the one in Lexington park. Sorry.

Called on a Monday to get a quote on 4 tires. Spoke to someone, a guy, who gave me a quote. He…read moresaid they only had one of them in stock, but he could get them in a day or two. I said fine, I'll go online and make an appt for Friday. The guy said no worries he could set up the appt. So we set it for 800am on Friday morning. Thursday afternoon I called to confirm the appt. They never heard of me, and I didn't wait to find out if they even ordered the tires. I said forget it, I'm done.