Excellent cleaning.. always punctual and professional…read more.. Husband was very happy with the service also...!

Has this matter happened to you?…read more BBB Complaint Information Date Filed: 10/14/2024 Complaint Type: Refund / Exchange Issues Filed with: BBB 1333 W. Loop South, Ste. 1200 Houston, TX 77027 Phone: (713)868-9500 Fax: (713)867-4947 Email: info@bbbhou.org Business Information Business Name: Morehands Houston, LLC Address: Houston, TX 77098 Phone: (713) 439-1111 Complaint Details I am writing to formally address the issue of the damaged blinds that require replacement. Both your supervisor and I have documented their condition with photographs. It is my expectation that Morehands will take responsibility for rectifying this matter, as these are custom-made blinds. I have invested significant time and effort to address the damage caused by Morehands, far exceeding the additional $100 charge I have incurred. While I appreciate your team's offer to waive my charges, it is essential to acknowledge that the initial mistake was due to accounting errors on your part. In the interest of goodwill and professionalism, I strongly urge your team to address these oversights and cover the associated costs. Morehands failed to reply and replace. Not accredited by BBB! But listed on website!

My experience with Uptown Maids of Galleria was perfection! I am extremely satisfied! What I am…read moreimpressed with most is that they did such a thorough job. Our wood floors and counter tops were spotless and shining beautifully! The staff is professional and as well experts in their field. It was extremely quick and easy to schedule my appointment. I'm looking forward to my next cleaning! I HIGHLY recommend Uptown Maids of Galleria!

They came and cleaned my apt, they sent a team of two maids. They did an incredible job. Fantastic…read more I highly recommend them, In fact, I did recommend them to my son and they were extremely happy with the cleaning they did on their home.

I had family visiting and just did not have the time to get everything cleaned before their arrival…read moredue to being overloaded at work. I was very hesitant to bring someone into clean as I have always taken care of this myself but I really needed the help. I came across Sparkle Maid Pros and they were able to get me on their schedule quickly and at a fair price. I have used them twice since then and both times the service by Tara was impeccable and professional. They send out email reminders in advance and show up within the agreed upon time slot. They are all very flexible if you need to change the time/date. The cleaning was very thorough and efficient and saves me time each month.

Sparkle Maid Pros help us with our Airbnb. They come after every rental to clean the apartment and…read morethey are extremely reliable. I don't have to spot check any of their work because they do a really thorough job! 10/10 I would recommend!

They are very professional and they clean great. I would highly recommend Divine Maid Services. I…read morewill definitely be getting more cleanings.

I am always pleased with the service provided by Maid U Shine. I appreciate that it is always the…read moresame team that comes to my home. This allows me to leave detail about which areas may need more attention each time they arrive. They are always attentive and leave my home feeling clean and refreshed. Team Lime is the best!

While the cleaners were still at my home, I paid the full amount plus tip through Zelle and…read moreidentified the payment in the memo. The next day, I received an email receipt confirming my payment.The company then drafted the weekly service fee from my bank account 24 hours after I already paid. I immediately called spoke with General Manager Jesus. I was told the additional charge must have been authorized by me and that I could have to wait up to four business days for the charge to finalize before a refund could be issued, then potentially another four business days for the refund to reach my account. Frustrated by the duplicate charge and response, I posted my one-star review and requested the company not contact me again. Jesus then left me a voicemail stating that he was actually the person who initiated the additional draft, despite telling me during our initial conversation that I must have authorized it. Despite my request for no further contact, Business Development emailed me stating that the owner had refunded me through Zelle and asked me to consider updating my Google review if my concerns had been resolved. I informed them that I had received no Zelle payment and the charge had not been reversed. I was then told there had been "confusion": the co-owner, Raul Wong, had actually attempted to refund the $185 through Venmo from his personal account. I do not have Venmo. I never paid them through Venmo, provided a Venmo account, or requested a Venmo refund. I again explained that I simply wanted my money returned and to not contact me anymore. Raul emailed me directly, explaining that he used my name and phone number to send the Venmo payment. He ended his response with: "As far as im concerned this matter is closed and sorry you dont accept apologies, texts or voice mails." I paid my bill, was charged again afterward, received conflicting explanations about both the charge and refund, and an attempted refund was sent through a service I don't even have.

Booked two cleaners for 3 hours for a move-out make ready. The house had been empty for a year and…read morereally needed some attention. The cleaners showed up five minutes early, brought all supplies, and started work on time. Marie took charge, and I didn't really have to give any directions other than "make it look nice for the guy we're selling it to" - and that's what they did. Owner Janelle showed up with additional supplies, and to assist with the cleaning. The team completed the mission within the three hours, and both current homeowner and new/prospective owner were happy with the job they did. The team was professional and friendly, and I would book them again.

The ladies were very professional and did a great job with my apartment move out. The owner really…read morepays great attention to detail. I recommend this company

Cleaning with Meaning helped me out big time for our move out. We ended up leaving the houston area…read moreand had lived in our apartment for years. They were able to come in and get everything spotless. They did a walkthrough after they were done to make sure we were satisfied with their work. We ended up getting our full deposit back from our landlord thanks to Cleaning with Meaning!

Reached out about the bi-weekly cleaning of my 2300sq ft home. It took them a bit to respond but…read moreoverall very friendly once doing so. Their prices are fair and scheduling was easy. Their attention to detail and organization is top notch. Will definitely be recommending them to friends and family.

Great service. Actually, better than I expected! Yacky is the owner and just getting started. Don't…read morelet the lack of review deter you -- if they keep up the level of service, they'll be one of the top cleaning crews in H-Town. I've already started referring her to other people.