My husband I bought 3 cars there when I live in Western NY. I have told people to go there. Well I…read morewas very wrong! I took mu car there for oil change and add says rotate ties for price. WRONG!!! They looked at me as a dumb girl but I am smart enough to know when they haven't been changed. Then tech. was in such a hurry didn't bother to set it back. This is my fault I trusted them. Turned out I needed wheel bearing also and I agreed to have it done. So I am bad. I did get quote from a garage so it is my fault. Parts and all just shy of $300. But I thought I was being loyal. Total bill was $740.22 now remember oil change that was 1/2 done was $59.95. Then you should never give parts person a part # for $222.58 for wheel bearing when cost is $113. and don't tell me it was genuine GM part #. SK is SK. I do understand it costs money to unlock door everyday. $32.38 for a work order. I worked for John Deere in service depart. I can't imagine a farmer standing for that. Oh yes I do understand you are not JD! Biggest kicker was just about $168. and hr for labor yes I agreed to it but you saw an old WOMAN coming and figured she was a dumb girl. I wonder have you ever heard the saying "ONE BAD APPLE IN BUSHEL OF APPLES " Trust me. Stay away from Baumann Chevy unless you want to be taken for a ride in your pocketbook and overpay for slip shod work.

I have been taking my Suburban here for service since 2011 and have been very happy. The…read morecommunication from the front desk service guys is always great and they are familiar with all the technical details the guys in the garage are working on. When I had vehicle problems on vacation in Michigan, theBaumann service department talked with me on the phone to troubleshoot the problem (bad sensor) and confirm that the dealer up there was diagnosing and fixing the problem correctly and fairly. It's worth the drive from Perrysburg for service done right. I have also purchased two vehicles from Baumann and was extremely happy with the professional sales staff. I felt the negotiations were transparent and I got great value.

Ford EcoSport Date of Vehicle Purchased April 2023, from…read moreCleveland Ohio Ford Dealership. November 20, 2024. We had received multiple letters about a recall. The NHTSA Recalls Notice 2SV905. Ms. Dailey was on her way back from Monroe Michigan. In the process of her trip back to Ohio Her vehicle started to malfunction. This was due to the Oil Pump Tensioner belt. The vehicle was taken to Bauman Ford for inspection and repair. February 15, 2025. The vehicle had was picked up and the repair was completed. I was to believe that this recall was taken care of and the issue with the vehicle was solved. August 2025. Myself and my bf received another recall notice from Ford. This was recall notice NHTSA 23V905. This recall had to do with the belt tensioner arm would fail. This would call a loss of oil engine pressure ad this would put the driver at risk. Sunday September 21, 2025. My Bf was driving the EcoSport and made about five miles down the road and the vehicle engine stopped forcing me to pull into someone's driveway. I had the vehicle towed to Bauman Ford in Genoa 22110 OH-51 Genoa Ohio 43430. Monday September 22, 2025. I received a call from Bauman ford genoa service department. I talked to Todd. He told me that one of his technicians looked at my vehicle and that he believed nothing was wrong with the vehicle. I proceeded to go up and take the vehicle for a test drive it then stalled out and the vehicle was not mobile. I had the vehicle towed back for the second time to Bauman Ford Genoa. Tuesday September 23, 2025. After conferring with Mr. Disney Vacation Service manager, we got Ms. dailey a rental vehicle and Todd the service representative told me that it would be a purge valve. I was told that if I could retrieve a purge valve from one of the auto parts stores that he would put on the valve for $300.00. I then went to Oreilly's and retrieved a purge valve canister. I then returned to the dealership and he said it was the wrong part. I then proceeded Advanced Auto parts store and ordered the purge valve that was needed for the repair. Wednesday September 24, 2025. I proceeded to go to advanced auto parts and retrieve the purge valve for the 2019 ford EcoSport. I proceeded to the dealerships and Mr. Dailey told me that I again did not have the right part. I was then told that I would get the part at fords costs and it would be place on my car. Friday September 26, 2025. I received a call from Disney Vacation guy and he proceeded to tell me that the purge valve was placed on my vehicle and the vehicle would not start. Todd told me that the problem would have been associated with the active recall and I might need a long-term rental and I would be charged nothing. He then called me and said it was a crimped wire behind the battery. I am confused, so after all of this was it just a crimped wire? Was the purge valve actually bad? We still have an active recall but he did not seem to address the issue? I don't feel that I should be responsible for the bill which was around $557.44? If the wiring was bad why put in a purge valve? Mr. Todd Gordon also had times said he was not sure what the issue was? I am wondering was he guessing? I mean is my vehicle even safe to drive? I would like a full refund as myself and Bf are worried that is this vehicle safe to drive? Baumann Auto Group Chat Team I would like a refund Understood. Amount charged and last 4 of the card? 557.44 Thanks. Last 4 of card? Receipt photo? 1957 Noted: $557.44, card ending 1957. Anything else? I would like this refunded We'll process refund to card 1957. Approve? This repair did not fix the issue Understood. Authorize refund $557.44 to card 1957? yes Submitting refund request now for $557.44 to 1957. yes Refund submitted. Email soon. 3-5 biz days to card. yes Great. Anything else I can help with today? can you confirm this please? Yes--Refund $557.44 to 1957 submitted. Ref 91938. 10/20/2025. I just got off the phone with Jeff Brown. He refused to give me a refund. DON"T BUY A CAR HERE OR GET IT SERVICED! HE LIED!

I definitely recommend Baumann, they made my car buying process easy and smooth & the service…read moredepartment always gets my car in fast!

IF YOU HAVE A FLEET VEHICLE, BEWARE! TAKE IT SOMEWHERE ELSE!!! Charged for services they were…read moretold NOT to do and manager tried to NOT give me a receipt. When I questioned why I was still being charged for services they did not complete his response was because they were approved. I told them twice that I did not want new wiper blades. They did not replace but still on the receipt. When I told the Manager ANDREW To take them off the receipt and refund the fleet company he said they approved it and he wasn't going to remove it. He literally asked me if it was my car or Fleet. DO NOT GO HERE!!!

Outstanding, professional and fast service! No sales pressure, informed me of each step and offered…read moreoptions. Very great service and I will return!!

A rock damaged my windshield beyond a quick fix and needed a full replacement. Jim's was…read morecompetitively priced, quick to make the repair, and fabulous customer service. They were able to completely service the vehicle where I did not have an additional visit to the dealership to recalibrate the sensors in the windshield. Thrilled with the entire process and end result. Thank you for your exceptional service.

I was in town from metro Detroit visiting family. On Thanksgiving Day, a rock flew up on I-75 south…read moreand put a chip in my windshield. I needed to get it repaired before heading home on Black Friday so it wouldn't spread. I had a car full of luggage, 2 kids and a dog. Jim's crew was able to get us in and out of there in less than 10 minutes, AND did an amazing job on the glass. I had to search to find where the chip was! On top of that, they let my dog come inside and wait in the waiting room with us. Truly good folks who are good at what they do! Thank you Jim's crew! You are lifesavers!! p.s. They also did the work for $20 cheaper than Glass Doctor wanted.

Glass Doctor replaced the windshield in my Isuzu and they do a great job! The truck was only down…read morefor a few hours and the price was much lower compared to other quotes. They also did the glass in a cabinet at my house and it looks perfect!

Thank you Glass Doctor!! I have to say this was the most honest service on a vehicle I have ever…read morereceived! The techs were great; the office staff were great! THANK YOU!

Pretty stingy place to look for a vehicle,…read more I inquired on carfax.com about a 2025 Jeep Gladiator Mojave, later that day I was called by unfortunately later to find out an absolutely awful salesman by the name of Steve Myers. (I feel awful for anyone who has to work with this egotistical sore loser) I asked over the phone if the vehicles price is negotiable and if I could toss in an offer, he stated how the dealership is a volume dealer and their prices are put "aggressively" which didn't ultimately answer the question but I didn't think much of it and tossed in an offer. Few hours later I was told that the vehicles price is firm, to which I responded by saying "Okay, let me know if anything changes", he tried to justify the price by sending me a data analysis report of similar spec to spec vehicles within a 300 mile radius of the dealership, his vehicle was ranked 3rd for best price in the market, I asked him "where's the location of the first two" to which he claims that locations are not given. After doing not even 10 minutes of digging, I found both. 2 days later, he messages me saying "I saw it." In my response to me seeing the vehicle he failed to provide me information on. Cool I guess? 4 days later, he sends me the listing again and he drops the vehicles price by about $200-300-ish. I told him to delete all my information as I'll be looking for other options in the market since I wasn't too fond of his tone from the start, he states my offer "was not exceptionally fair" to which I show him a better vehicle in the market with a lower price than his AND lower miles than his. His response? "Go buy it." What a ways to go for a salesman Anyways, spend your hard earned money elsewhere if you're looking for a vehicle, this place does NOT deserve your business.

I initially had a RAM truck that was diagnosed as needing approximately $2,800 in repairs. Instead,…read moreI was hit with a staggering $5,000 bill. They were able to help my family and me out. Thank you, Nas, Ryan, and Anthony, for your help in working diligently to fix the problem.