My husband I bought 3 cars there when I live in Western NY. I have told people to go there. Well I…read morewas very wrong! I took mu car there for oil change and add says rotate ties for price. WRONG!!! They looked at me as a dumb girl but I am smart enough to know when they haven't been changed. Then tech. was in such a hurry didn't bother to set it back. This is my fault I trusted them. Turned out I needed wheel bearing also and I agreed to have it done. So I am bad. I did get quote from a garage so it is my fault. Parts and all just shy of $300. But I thought I was being loyal. Total bill was $740.22 now remember oil change that was 1/2 done was $59.95. Then you should never give parts person a part # for $222.58 for wheel bearing when cost is $113. and don't tell me it was genuine GM part #. SK is SK. I do understand it costs money to unlock door everyday. $32.38 for a work order. I worked for John Deere in service depart. I can't imagine a farmer standing for that. Oh yes I do understand you are not JD! Biggest kicker was just about $168. and hr for labor yes I agreed to it but you saw an old WOMAN coming and figured she was a dumb girl. I wonder have you ever heard the saying "ONE BAD APPLE IN BUSHEL OF APPLES " Trust me. Stay away from Baumann Chevy unless you want to be taken for a ride in your pocketbook and overpay for slip shod work.

I have been taking my Suburban here for service since 2011 and have been very happy. The…read morecommunication from the front desk service guys is always great and they are familiar with all the technical details the guys in the garage are working on. When I had vehicle problems on vacation in Michigan, theBaumann service department talked with me on the phone to troubleshoot the problem (bad sensor) and confirm that the dealer up there was diagnosing and fixing the problem correctly and fairly. It's worth the drive from Perrysburg for service done right. I have also purchased two vehicles from Baumann and was extremely happy with the professional sales staff. I felt the negotiations were transparent and I got great value.

This is a review specifically for the Service department…read more My appointment was early at 8:30am, and there were no other cars. Needless to say, they got me in right away for my 1st service. Yes, they tried to upsell me a few other things outside of my routine service, which was covered by their coupon. But they weren't too pushy after I told them I'd skip this time. They told me it'd take around an hour so I decided that I wanted to sit down and have breakfast. There was a diner in walking distance, but it was a cold day so I asked them if they could drive me a couple minutes to the diner, and they were more than accommodating, which was awesome. They even called me to pick me back up. After they checked me out, I asked if I could get a quick carwash--free car wash was included when I leased the car. They initially told me the wash was out of order, but then quickly checked to tell me that it was my lucky day; it had gotten back up. What I was happy about was the fact that the Service manager asked me to wait a few more minutes after the wash so they could dry off the car. I didn't get this service when I first swung by to get a wash here, but the manager wasn't there that day. It's the little stuff like this that makes a customer like me happy. All in all, the experience was good. I'll obviously be going back a couple more times for regular maintenance so I'll look forward to adding further review then.

I found the used car I wanted on Autotrader and gave Dave White Acura a call to get more info. I…read morespoke to Michael Spinks to get some basic info on the car and then set up an appointment for my wife and I to test drive the car. The car was exactly as described in the ad and we bought it shortly after the test drive. The price was the best I found for the model and trim I was looking for! Michael made the buying experience very easy and low stress and Eric, the finance manager was able to get me a rate that was very close to what my credit union offered. Perfect! My wife and I were done and driving home pretty quickly! Easily the best car buying experience I've had! Be sure to give Michael a call and see what Dave White Acura has to offer!

I came to this dealer both because they had the precise used car I was interested in, and their…read morereviews on various social media sites were all positive. The car business is a rough and tumble world and it is rare to find a dealership that gets largely positive reviews. I am now going to add to their positive tally. Upon my first call I spoke with a Mr. Tim Hernandez. He was courteous and willing to answer all of my questions. I am a car guy and have little patience for your " typical " car salesmen. Lucky for all Tim was not " typical ". He shared with me that the particular car I was shopping was likely the cleanest car in his inventory. The CarFax was very detailed and offered on the Thayer Honda site for all to see. Fast forward past the many phone calls to Tim asking additional questions to the point where we committed to driving the two hours from our home in Michigan to Bowling Green, Ohio. We finally arrive and the car is precisely as told to me over the phone. For a car from 2005 it was very clean. I have detailed dozens of cars myself and I know their detail guy did a very good job. Still, this car went past a car that spent a day in the spa. This car was well looked after by the previous owners. My wife drives the car and likes it. We agree to buy it. We did the paperwork with very little fuss and head back to Michigan. Two days later I drive the car for the 1st time and immediately observe the clutch action is just not right. I have literally owned hundreds of cars...dozens of them with manual transmissions ( we wanted this CRV specifically because it was a manual transmission ) and there was something quite wonky with the pedal pressure and the noise it was making. I research the issue online and discover this is a common problem with this generation of both the Civic and the CRV ( built on the same chassis ) and I find out their was a service bulletin issued for this very issue. I figure I am on the hook for the repair bill which would likely be about $500 dollars for the 90 minutes to fix it plus parts. I was kicking myself for not driving it myself prior to having my wife drive it home. Three days later Tim Hernandez writes to me to see if I am enjoying the car. I write back that I am " mostly " and then describe the issue with the clutch pedal. You might want to sit down for this next part of the story. Tim Hernandez writes back to me and invites me to come back to Thayer Honda and the dealership will gladly repair the problem as per the Honda service advisory. Do you understand the significance of this gesture? The car was bought AS-IS. No warranty was offered or suggested. AS-IS as in...you are out of luck. NOPE....Thayer Honda invites me back so they can make it right. Super impressed barely covers it. This speaks volumes about both the integrity of Tim Hernandez, and also of the management and ownership at Thayer Honda. I cannot recall in my 45 years of buying cars for friends and family EVER having a dealer offer to do a repair on a used car after you drive it off the lot. Yes they saved me the grief and expense of a few hundred dollars...but more importantly they helped restore a bit of my faith in the automobile business. Thank you Thayer Honda for doing what you did.

I went to another dealership further away from my home where they told me I needed to fix a leak in…read moremy oil line. I went to Thayer Honda cause it was closer and they found nothing. In fact, they refuse to look at the sheet from the other dealership. Assuming it was fine I continued on until Valvoline told me there was a leak. I went back to Thayer Honda and they found nothing again. In fact, they seemed annoyed that I even questioned it. I guess if they don't know about it it's not real even if they miss it

Excellent service. Kind staff, patient, clean dealership. it seems like a cliché term, but they do…read moreput the customer first always.

I wouldn't work with this dealership if I were you. When I bought my certified preowned vehicle I…read morewas told I would receive a second key, but they had to retrieve it from the previous lessee. They tried for 2 weeks without being able to retrieve it and then told me there was nothing they could do and refused to provide a second key. They also upsold me on useless warranty's and when I came back to cancel them they treated me like I was personally attacking them. attacking them. When I insisted that I wanted them removed the financial manager said "whatever I don't care anyway". On top of this the battery dies a week after I bought it. They obviously missed it or willfully sold me a bad battery and they refused to compensate me for the new battery. On top of this they repeatedly ignored my calls and failed to get back to me when I reached out. Overall I had a terrible experience and wish I never worked will them. Buyer beware if you want a dealership that will work with you fairly and respectfully. If I could give 0 stars I would. Edit: Hi Melissa, how can I reach you?

A rock damaged my windshield beyond a quick fix and needed a full replacement. Jim's was…read morecompetitively priced, quick to make the repair, and fabulous customer service. They were able to completely service the vehicle where I did not have an additional visit to the dealership to recalibrate the sensors in the windshield. Thrilled with the entire process and end result. Thank you for your exceptional service.

I was in town from metro Detroit visiting family. On Thanksgiving Day, a rock flew up on I-75 south…read moreand put a chip in my windshield. I needed to get it repaired before heading home on Black Friday so it wouldn't spread. I had a car full of luggage, 2 kids and a dog. Jim's crew was able to get us in and out of there in less than 10 minutes, AND did an amazing job on the glass. I had to search to find where the chip was! On top of that, they let my dog come inside and wait in the waiting room with us. Truly good folks who are good at what they do! Thank you Jim's crew! You are lifesavers!! p.s. They also did the work for $20 cheaper than Glass Doctor wanted.

I had several services performed here as a first time customer over a period of a few days. I have…read morealways worked on my own vehicles in the past, so it's hard to trust someone to perform the same work with the same attention to detail - as if it was their own vehicle. Words are just words, but I want to say that I was very pleased with the work and the cost. This shop will not give you fluff. They are straightforward and to the point. If you want someone to hug you and wipe tears, go to a con-man shop. If you want a straight forward summary with a no-bull atmosphere, come here. It is rare for me to recommend a shop that would perform to the same or higher standards I would do myself. This is a shop that is worth the visit.

I got a flat today, and did not have any tools on me. I pulled into majestic, a little concerned…read morethat they might gouge me since I was stuck there. They had me on my way in less than 10 minutes, and charged me less than I offered to pay, which wasn't much to begin with. First time a flat tire made me smile.

Pretty stingy place to look for a vehicle,…read more I inquired on carfax.com about a 2025 Jeep Gladiator Mojave, later that day I was called by unfortunately later to find out an absolutely awful salesman by the name of Steve Myers. (I feel awful for anyone who has to work with this egotistical sore loser) I asked over the phone if the vehicles price is negotiable and if I could toss in an offer, he stated how the dealership is a volume dealer and their prices are put "aggressively" which didn't ultimately answer the question but I didn't think much of it and tossed in an offer. Few hours later I was told that the vehicles price is firm, to which I responded by saying "Okay, let me know if anything changes", he tried to justify the price by sending me a data analysis report of similar spec to spec vehicles within a 300 mile radius of the dealership, his vehicle was ranked 3rd for best price in the market, I asked him "where's the location of the first two" to which he claims that locations are not given. After doing not even 10 minutes of digging, I found both. 2 days later, he messages me saying "I saw it." In my response to me seeing the vehicle he failed to provide me information on. Cool I guess? 4 days later, he sends me the listing again and he drops the vehicles price by about $200-300-ish. I told him to delete all my information as I'll be looking for other options in the market since I wasn't too fond of his tone from the start, he states my offer "was not exceptionally fair" to which I show him a better vehicle in the market with a lower price than his AND lower miles than his. His response? "Go buy it." What a ways to go for a salesman Anyways, spend your hard earned money elsewhere if you're looking for a vehicle, this place does NOT deserve your business.

I initially had a RAM truck that was diagnosed as needing approximately $2,800 in repairs. Instead,…read moreI was hit with a staggering $5,000 bill. They were able to help my family and me out. Thank you, Nas, Ryan, and Anthony, for your help in working diligently to fix the problem.