Very poor service they damage your car and then they say they did not do it and the manager is the…read morebig problem Because you call to report them about the problem and the manager is saying they did not do it .He tells them he denies the claim because they did nothing.Because I was not the first person today they did it to so if you don't want you car to get messed up then don't go to this business . The will damage your vehicle's

If you don't want your car damaged I would not go there I was getting my oil change and I heard…read morethe two guys tell the guy in the car they did nothing wrong but you seen that they did do something wrong and as the guy in the car was leaving the one guy told the other guy we messed up. But that guy said no worries I got it when they call me it won't come back on us . So that will be my last time at that Valvoline .Because what they did is very wrong

I dropped my car off at 7am am this morning with an appointment. I asked if my car would be done…read morearound 3 or 4 and was told it should be. I called and 2:09 and the person told me it's almost done, and they were putting the tires back on. I took the uber back to the shop after an hour and my car was outside, and the time was 4:30 pm. I thought great the work is all done. When I went to pay the said they just got the parts, and it won't be done until 6pm. I asked if any work was complete and the guy said, no. Do NOT TAKE YOUR CARE AND LEAVE IT!!!! I waisted money on the uber after dropping it off and picking it up. I was the first person there that morning before the guy turned on the lights!!!

Woke up to discover I had a nail in my tire. I was able to schedule a same day appointment to have…read moreit patched. Paul couldn't have been any nicer. I was asked if I would like to spend an additional $10 for them to go over my vehicle and I declined. While waiting I heard them call multiple people and tell them all that they needed "Cabin Air filters" at a cost of $60+. **Side note: the cabin air filter is located in the glove box and cost roughly $10 and takes 5 minutes to replace**. Now I get approached with an $800 proposal of work. The proposal was for a: -fuel system cleaning (unless you are having issues this is not needed) -inspection (my inspection isn't up till the end of August and it's July 15th) -cabin air and engine filter (both are K&N and do not require changing just cleaning) These sales tactics are not only wrong they are predatory. If you don't know the basics of car maintenance you will be 100% taken advantage of by this establishment. They also display their hourly rate of $170 per hour which is ridiculous for a shop that most likely doesn't have any factory trained service technicians. To add insult to injury I discovered a fresh scuff where the technician scraped my vehicle.

Prices are really high, but I guess I can't fault that specific location - it's likely corporate…read morepricing. Even though I paid a ton, I needed my oil changed in the biggest hurry ever and they delivered. Not only were they super fast, they were very respectful and polite even going so far as to hold open the door to the store for me then open my car door for me on my way out. Great customer service, but my wallet is still in pain.

TERRIFYING. I used to go to these guys regularly, i.e. 3-4x per year. I stopped a few years back…read moreafter I had an odd experience, followed by a very dangerous and disturbing one. The former was when I went for my usual oil change. After it was done, the mechanic had me come right outside. He smiled as he gave me my keys and said, "Have a nice day." I pointed out that I hadn't paid yet. He grinned and said, "Oh, there's no charge." I was confused but when I asked if I could at least give him a tip, he smirked and said that would be "acceptable". I wasn't sure if it was a shakedown or not, but I gave him a $20 tip (it was much cheaper than the $75 I typically pay) and went on my way. In retrospect, I think this guy and his friends may have been playing games. I suspect the manager was off and they were doing oil changes for free and taking tips. When I went there a few months later, the same guys were there. This time, I was charged. After I left, I noticed my vehicle - on and off - was making an unusual humming sound. It was like a vibration. I couldn't figure out what it was, until a few days later, when the left rear wheel of my SUV suddenly CAME OFF AS I WAS DRIVING! Luckily, it was in a relatively quiet area, so I was only going 30, and I was going slightly uphill. I managed to pull over without crashing. The rear wheel was at a bad angle and was locked up. I had my SUV towed to my usual mechanic and he told me someone had deliberately loosened all the lug nuts on that particular wheel ("Someone was messing with your vehicle" is a direct quote). The sound and vibration were from the lug nuts coming off, and the wheel followed. I was livid. I could've been KILLED. Thank God my daughter and her friends weren't in the car. It made no sense. We live in an upscale area with garages and no crime. The only place that had access to my vehicle was Jiffy Lube, and the noise stared shortly after I left there. I calmed myself as best I could and called their corporate office. I spoke to a woman and told her everything. She actually had the nerve to make it sound as if it was my fault for "going along with it". This confirms my suspicion that this kind of thing was happening. With no justice to be found at the Jiffy Lube corporate office, I called the actual location a few days later and spoke to the manager. He told me he'd just started there, and that the entire crew that had been there had been fired. I reported the matter to the police, who weren't sure how to proceed, but they said they'd check their reports and complaints to see if there had been any similar incidents that had taken place. The only thing that I can figure is that the guys who were giving away "free" oil changes got ratted out by a suspicious customer. They assumed it was me and decided to retaliate. They were wrong. Needless to say, I am NEVER going to that place ever again, and Jiffy Lube better start doing background checks on the people they hire.

Reed took care of us and made the experience fun. I'll never take my car anywhere else for an oil…read morechange! if you want a good oil change and a great experience, this is your spot!

Came here once and haven't went anywhere Wales since! Quick fast and the guys are cool‼read more

I decided to patronize this business, Drop-off my Toyota for new tires to be installed and a…read morealignment. Well about 2 weeks after, a item was missing from my vehicle. So I reached out to location manager and he assured me that he would look into it and give a call, needless to say I never received that call. Also while replacing my front struts, I took notice my new inter tie boots were twisted. Of my experiences have wheel alignment, never before received this kind of careless service. Please see photos attached. I would think twice about this location for your automotive repairs.

This shop never disappoints. My wife and I have been taking our cars here for a little over 2…read moreYears. They are honest, reliable, and always fair priced. I requested an appointment for 4 new tires. Got in the same day. And had my vehicle back in less than 3 hours. This is the only shop in the area where they go above and beyond to make their customers satisfied. Would highly recommend

Worked with Calvin on a few issues, he corrected them and went out of his way to make sure…read moreeverything was right!! This is the only shop i would trust in the Hatboro area!

We came up to Philly and to visit a friend. We stopped by with some tire issues and the staff was…read morevery friendly and understanding. They got us out pretty quickly and back on the road too. Really appreciate the promptness and efficiency!

We had a power steering fluid leak on a 2007 Camry. They quoted us $499. When we decided not to…read moredo it, they charged us $165 for "diagnosis". The leak could be seen directly once you pop up the hood. Another garage fixed it for us for under $140. Go figure.

Friendly staff. They care about their customers. They answered questions about what my son needed…read morefor his car repair.

I had a check engine light that came on and I was out of state. It was easy to schedule an…read moreappointment on a Sunday. The gentleman behind the counter came right outside and diagnosed my car within 5 mins! FOR FREE!!! It gave me the peace of mind I could drive 600 miles home without issues, which I did. There was no pressure to do any service. Everyone was nice, polite and I was in/out in 20 minutes with a diagnosis of a catalytic converter failure. THANK YOU!!

Came in an hour and a half before their closing to get a tire plugged due to a nail in the tire. I…read morewaited almost 30 minutes before someone came to the counter. When I explained why I was there they turned me away without explanation as to why even though it was well before closing. I further questioned why I couldn't be helped and the employee became aggressive and telling me to leave which I started to before what I assume was a manager finally came out and explained they were "busy" and couldn't help me. Also figured since they couldn't do it I would buy a tire repair/plug kit and attempt myself which when I walked over half the store was blocked off and inaccessible to customers. No obvious construction or maintenance happening. So who knows, wouldn't recommend.

We were recently informed that MLS Automotive was recently sold. We were overall happy doing…read morebusiness with them and sorry to hear this. Has anyone had work done there under the new ownership. What was your experience and would you recommend them going forward?

I had a terrible experience with a local business who last minute canceled my appointment when I…read moreshowed up for the appointment. I spoke with Sally at MLS and unfortunately I didn't catch the mechanics name but they squeezed me in last minute on a Friday and stayed late to make sure I had a safe vehicle to drive! Thank you so much Sally and Mr mystery mechanic lol you guys are amazing! They put my tire on and balanced it in 10 minutes! Thank again guys I really appreciate you!

Called with an issue with my BMW, took it in. Called next day with a full update and his…read morerecommendations. Very easy to work with and very reasonable on pricing! My new place!

I called this morning at 8:03am and make an appointment this afternoon which was verified by two…read morestaff including chuck! When my husband got there for the SCHEDULED APPOINTMENT he was told they cannot put the tire on because they had no bays open. I then called and tried to figure out out we can rectify the situation and was told "I don't know" by John who then proceeded to try to tell me to have a good rest of my day like he didn't just cancel my appointment and tell me I never had one when I have the phone call documented! So you send my husband out of your business with an unsafe vehicle and refused to put me on the phone with chuck! Thanks for having us lose money by leaving work early to make a scheduled appointment that was "never made" and having to go elsewhere to pay more and an emergency fee! Thanks John!