I Really like what I saw in the photos and the apts looked spacious the location is great and the…read moregrounds looked beautiful I did not see the parking area

I am a current resident at The Pointe at Collier Hills and I have a month and a few weeks left on…read morethe year lease that I signed. I have never truly regretted making a decision especially one that pertains to my shelter. You'd think with paying close to $2000 a month, the level of service and just the overall interaction with the management staff would be better. I should've known when I initially moved in that I'd have problems here. A friend of mine moved here a few months prior and felt that things could be better only after I had made the decision to move into the apartment community was that expressed to me. I have added the pictures to better explain and give a visual of my current situation. This is one of many incidents that have taken place since I moved into the apartment community. Just to briefly give a summary of my experience upon moving in I was never walked through my apartment I was literally handed the keys and a folder with paperwork. I had to ask for them to send me the link to pay my rent for the first time because it was never explained. Well it was never sent and they also added a late fee although I had asked an hour before the late fee was added. That's the first situation and I've experienced multiple. A water incident back in July, multiple maintenance situations, my guest was harassed and held up at the gate by a resident and the management condoned it right in front of me and made an excuse even, a break in occurred in November and my glass was broken out of the back patio door and it took them over a week to fix it. I am here now, yet again another water incident which resulted in the ceiling falling down along with gallons of water onto myself and my dog in the wee hours of the morning. The pictures posted are real time pictures of the state of my apartment for 11 days after the water incident occurred on 12/10/18. Not one time did the management ask was I ok nor had they even attempted to come over to check the state of my apartment which was uninhabitable. They told me I'd have to go through my insurance company again for the 3rd time and I have still not been handled appropriately, the company's attorney even attempted to treat me inappropriately and talk to me very aggressively. Empathy is clearly not the company's strong point and they seem to struggle handling things in a timely manner. I have been told they don't know who the properties insurance company is, which is what the property manager told me. The attorneys have yet to comply with me the property manager told me they are dealing with a very big case. I asked to speak with the owners and the property manager told me (even after I expressed this situation has yet to be resolved or really talked through after almost a month) that I should keep in mind it is a holiday week and not everyone is in the office. This has been the most mentally, physically and spiritually draining occurrence that has transpired in my life to date and between me having to be mishandled almost on a daily through my correspondence with the management. I have experienced a decline in everything in my life from this situation, my professional/financial , academic, and just my mental/physical health. Even when I've expressed this in my several attempts to settle this matter, I feel the property manager thinks it's a joke because she constantly chuckles, giggles and I suppose she attempting to make me smile throughout the process of dealing with such a chaotic situation but I have yet to find any humor or reason to smile at any point since this all transpired, as I have truly been trying to maintain composure and keep my mind off of it all to keep from breaking. I am exhausted at this point and wouldn't wish this on my worst enemy. All I ask is for those seeking an apartment community to consider checking into the reviews and truly making sure you are informed. To management or a word of advice to the owners get new management staff or promote the assistant property manager because she's much more proactive and handles things accordingly. It's truly disheartening and I feel like I'm in a bad dream but typing this makes me realize it's my reality. The pictures show how the maintenance moved around and broke my very expensive antique/ retro hand painted Italian furniture, how the third party restoration company used my dishes and left urine on my toilet seat and just left my home in disarray. P.S. They haven't prorated my rent, never asked me to move into another unit until the work was done and I almost had to beg them to clean it after they were done destroying my personal belongings.

Nice neighborhood and friendly staff. RAM management is questionable though when it comes to…read moreannual rate increases on your "home". I moved in 3-4 years ago and was paying $1,450 for my unit. Fast forward to today and they just sent me a rate increase proposal of $1,885/month. Keep in mind that I am currently paying $1,750 while the same floor plan is listed on their website for $1,680. **If you move here just be ready for an uncalled for $100-$150 annual increase.**

I have been a resident at 1824 Defoor since June of 2020. I moved here from Colorado without even…read moreseeing the property or apartment at all, I was so thankful it worked out! It is a great property! Clean, friendly staff, great maintenance team, and frequent resident events. The pool and dog park are a huge plus!

Just moved in but already am in LOVE with my new home! Amazing amenities and staff is fantastic…read more Thank you for making the move seamless!

Staff is very responsive, helpful and friendly. Apartments are spacious and nice and the community…read moreas a whole is very safe and quite. We love living here.

Thanks for the response. There's definitely bias in who you identify as the "overall community"…read more There's too many young professionals in the building for me to believe, that audience would subscribe to not having a speaker at the pool. This is never was an issue the first year I moved in, so this is based on recent feedback. Furthermore, it's noted that you can't have alcohol at the pool. The rules don't seem reflective of the community and seem unenforceable given everyone drinks can beers, or other spirits at the pool. Just acknowledge it was overreaching and pivot. You're doubling down on something that could easily be addressed because it's not an ongoing concern.

This is the worst place I have ever lived. Parking is limited in the evenings and on weekends. The…read morebuilding is not full. I hate to see what it is like when more people are living here. There are not enough elevators to accommodate the traffic for all the floors. The package room for deliveries is a joke. Most of the time it is a scavenger hunt when looking for your items. Good luck having visitors arrive after the limited hours they are allowed to access visitor parking. It is an inconvenience to get your own car and drive to the garage door to let them in, and then you have to try to find a parking spot since you lost your original one. I am counting the days to move out. It cannot come soon enough.

I have lived in many apartments in Atlanta - and I feel sooo fortunate to have found Spoke. The…read moreunits and common spaces are absolutely lovely. High ceilings, clean, cold brew and kombucha on tap, lots of space and privacy. For the first time living in Atlanta, I can't hear my neighbors through the walls or ceiling! Some footsteps every now and then but it's so quiet. The community is lovely, a lot of young professionals / couples. Everyone is so polite and courteous. The Managment are some of the kindest people I've met - every issue you have, they solve quickly and with such warmth. Every holiday is decorated for, and the space is always extremely clean. They give gifts to the tenants consistently (holiday cards to every door signed by the team, Valentine's Day bags with relaxing goodies and treats, scavenger hunts for prizes, easy holiday competitions for gifts) there is always something they are trying to do to draw community in. It's a quiet, calm place to live, and maintenance is done in a timely manner. If you send them an email, they respond within the hour. Mail is easy and organized, the amenities are killer - pool/gym/skylounge/multiple game rooms. It's wonderful place to live. The rent is reasonable, I plan to be here for years. 10/10

**DO NOT LIVE HERE** I've been a Resident since 2019,…read moreoriginally under Pegasus management. Following the takeover of Waypoint Management, my experience consistently and rapidly declined. I could list every detail of the mistreatment and mishandling of residents by the hands of Waypoint, but I don't have enough time. The highlights: From the dog poop littering the faux grass in the courtyard, the overflowed mail boxes and regular theft of packages, the broken equipment in the gym, the missing door handle on the building side entrance and garage access door, to the frequent elevator outages, the garage doors regularly left open, and the hours each week of loud trucks blocking the parking garage while draining (I believe) sewage? I spent nearly 6 months without consistent access to power (lights, appliances, wifi, fridge, etc.) despite monthly paying my bill in full, it was evident there was an electrical issue in the building. I verbally reported the issue in august 2021, formally reported in September 2021, and instead of immediate resolution, spent months begging the leasing company to bring in help. During these months, i didn't have access to the wifi I'm required to pay for by the building (I work from home), I had to throw away multiple loads of groceries when my fridge would go out, I spent 2 weeks in quarantine in which several days were spent without access to lights or electricity, my safety was compromised and my expenses were effected at no fault of my own. I've been patient and understanding for 6 months, and a loyal resident for 3 years. When I asked for a reimbursement or compensation for the expenses this ordeal caused, I was met with silence, followed by eye rolls, nasty attitudes, and obvious annoyance. the electrical issues weren't fixed until January 2022 and I haven't seen so much as $5 comped from my rent for a reimbursement let alone the inconvenience. Ive attempted to contact the management company directly for 2+ months, no luck. I even called the "investor relations" line just to get a Human on the phone. Yesterday, I had to find temporary accommodation after discovering a water leak that flooded my bathroom, seeped into my bedroom, and eventually dripped through the ceiling over my bed. At no point we're any accommodations offered by the company, nor did they at the very LEAST send someone to properly clean the absolute mess this leak caused. This morning, after 2+ months, I received a call back from an obviously annoyed Waypoint rep. Before I could express the entirety of my experience, I was told I should've just "broke my lease" if I had such a problem. A solution that was never offered to me, because for me to break my lease, someone would've had to answer the phone. A solution I never expected to have to exercise because I had no reason to believe the building would not prioritize the safety of its residents for nearly 6 months, but I was proven wrong and have continued to face that reality. Here's my solution to you, future resident: DO NOT LEASE FROM WAYPOINT MANAGEMENT / SPOKE the rent goes up every year, and the quality of living goes down. For your own safety, and peace of mind, live anywhere else.

A beautiful [quiet] community, with great amenities, helpful office staff, and an amazing location…read more(5 minutes from Emory)!! What more can you ask for?! There is 24/7 onsite fitness center with weights and a clean pool with an outdoor fireplace. The community is always in good shape when it comes to landscape. I highly recommend this community! Trust me, you'll feel like you have a luxurious life here!

I re-signed my lease after a year and regretted it almost immediately. There is nothing good about…read morethis apartment complex besides the location. In the year and a half that I've lived there a water heater busted above us and soaked our ceilings and floors. A few months later, the ceiling breaks apart and starts leaking water. Bugs in the apartment constantly, Nats spiders, ants, you name it. I also find it ridiculous that in 2026, where we are the most technologically advance we've ever been, they stopped, allowing people who split rent to pay it separately. They don't care about people they only care about money, stay away!

The leasing staff is great and very easy to get along with. The property itself is beautiful with a…read morenice rooftop view.

The Manager, Christy at The Collective is absolutely amazing! Right from the start, she was…read moreincredibly responsive, helpful, and supportive. Although The Collective was number two on my list of apartment homes in the area, her professionalism and enthusiasm is the reasons why I leased! She was very accommodating with my quick move-in timeframe and made sure all my questions were thoroughly answered. The community itself is beautiful and the location is conveniently located near all retailers I often frequent. It's only been two weeks and I already feel great about my decision to live here. Thank you, Christy, for being such a kind soul during my stressful moving transition. Your contagious smile and assistance is appreciated. The Collective is lucky to have you! Again, thank you tons!

This spot was a dream to live!! The windows and high ceilings made the space so large. I was in a…read more1bd1ba facing away from the Beltline. Each unit is a little unique on the sizing, but they do a great job of showing you whats available or similar. Such a quiet spot on the beltline. I did really enjoy how chill it was even thought it was right in the heart! I will say what comes with that is, the minute you step out the building (esp on the weekends, it is super busy!!) so be prepared! The space was great. Cons are there isn't much storage- only 1 closet (bedroom one & small), small kitchen (might not be an issue for some, but I love to cook and it was tight), and shared laundry (wasn't really an issue, just inconvenient)! Overall loved the space, but wanted some of those things back.

While my experience with Ford Factory Lofts was absolutely negative, I must give credit to the…read morekindness of Lindsey in the leasing office. I'd been approved for an apartment about a month ago and was scheduled to move in this Friday when I was informed that the current tenant had been ghosting management and didn't moved out days past the end of their lease. As a result, they wouldn't be able to fulfil my move-in date, which due to my circumstances, meant I needed to pull out. While I fully accept this issue had more to due with the tenant and not the complex itself, I wasn't informed about any of this until I called 4 days prior to my scheduled move-in date to once again ask for photos of the unit that I never received since there were none on file....? Finding availability here is very hard since the location is "relatively" cheaper than its competing apartments on the beltline trail. The application process was fast and all done through the phone, but their website is completely false at conveying how the place actually looks. They claim their courtyard had recently undergone renovation but after seeing the space, I realized all of my friends were right when the compared it to looking like a prison (It very much does). The trash chutes and stairwells are pretty disgusting and the courtyard looks extremely dated. Nothing about how much concrete is in that facility makes it come across as the "hipster-industrial" vibe you're hoping it is. It's a pretty instant hit in the face as soon as you walk into the courtyard how uninviting the common area is (the elevators are also in desperate need of a face lift). Few more things- the website advertises the units having "fully equipped kitchens" which is fictitious. In reality, they're very small galley kitchens with micro-sized, outdated appliances (which I wouldn't complain about if the rent wasn't $1700 a month). Nothing about the apartments or the community space is "luxury" or looks like it's worth anything close to what you pay for it. Their units are extremely bare canvases for you to decorate as best you can to forget the fact that it's a cold, outdated warehouse. If that's your thing and you absolutely have to live right across the street from PCM, then maybe its for you. Fortunately, there's many better deals in metro ATL that look much more like what you're paying for (I found a nicer/more affordable place 1 hour after Ford Factory called me with their tails in between their legs to tell me I couldn't have the space i was promised) so all is well. TLDR; DO NOT apply for this place without visiting it first- and know what your getting yourself into with your unit and the community area.