I've used this bank for at least five years, and like the bank and the people who work here. The…read morelocation near me is never too busy, so on the occasions I need to make a deposit or withdraw from their ATMs, I've never experienced any significant wait. The service team is prompt and friendly and setting up a business checking account was a fairly easy process. Technologically, I'd describe UniBank as good, but certainly not great. The company they use to provide online business credit card processing was very much behind the curve, and I replaced them with Paychex which offered much better and current technology, easier website integration, and simplified credit card and ACH processing all at lower costs. Their online check deposit process via cell phone is pretty good, on occasion it can't recognize a check which then has to be deposited in person. But since they are conveniently located, that's not an issue. Overall, a good local bank for personal and business uses.

Worst bank in the universe. I called because I needed to send an important wire and asked to speak…read moreto the bank manager. I was told he would call me back. I called two other times and never heard back from anyone. Once Cambridge Trust was taken over, what was left has been simply terrible -- unresponsive, unhelpful. I am changing banks.

My debit account won't work.. Please fix ...../Unable to pay…read morerent. Called but your ID method is poor,, Julian Peterson

This bank could not handle a small account, and wound up closing it…read more(and charged me $50 to do so).

I came upon this bank one late night when I was coming down Rt 20 & needed cash ASAP... Saw this…read morelittle bank and imagined the Fee for using the ATM would be astronomical.... FREE... I was amazed & now when travelling Rt 20 (I use it every weekend to visit a gf in Marlboro), I make sure to stop there for cash... Never busy, Never a charge! Love the place! And there is a conveinent lot that pulls you RIGHT UP to the door!

This has been my bank for over 15 years and I am very impressed with all the staff in there and how…read moreprofessionally they work... If i have a problem they tend to resolve it immediatley through there branch manager or personal banker.. the only thing I really dont like about the bank is the hours.. they arent really open much later then 4 or 5 except on fridays... I also liked it when the atm machine despinsed 10s and not just 20s because there where only few of those around here...

Updated: After my complaint this morning about the sale of…read moremy mortgage that I had expected to be kept and service by Bay State Bank (see below for initial review) the lending officer went to the VP of Retail Lending and they have decided to keep my mortgage in their portfolio and not sell it after all. I of course have no guarantee that it won't be sold in the future (as I knew was always a possibility) but the response I received is very promising and in line with my initial impression of Bay State Savings Bank. Due to the low owner occupancy in my building many small banks would not even consider handling my refinance. Bay State Savings bank impressed me from the beginning by the willingness of the branch manger to go back and forth to the underwriters even before my application was complete to find out if they could do the refinance. The initial service and flexibility I had experienced was why the unanticipated sale of my mortgage came as such a shock. I am pleased that when I made it clear that local servicing was critical to my satisfaction they responded within one business day and opted to reverse their decision to sell. Based on this response I am confident that there was no intention to deceive. Original Review: I just completed a refinance with Bay State Savings Bank and until the closing they seemed like exactly the bank I would like to work with. Small, local, and services many of their loans themselves. In fact I specifically asked about the likelihood of my loan being sold multiple times before and during the refinance process and was told repeatedly that although there is always a chance the loan would be sold they try to service as many as possible themselves and that my credit and loan were the type they tend to keep. I showed up at my closing to learn that my loan had been sold to a large national chain! I am in the process of seeing how quickly my credit union can turn around a refinance to see if there is any way I can cancel my Bay State Savings Bank refinance and still make deadlines for my renovation payments. This is very disappointing. While they never actually lied to me I consider their communication to have been quite deceptive. If the loan had been sold after a couple years I would feel differently but the sale occurring prior to closing with no communication ahead of time and after repeated assurances that while there was a chance that it would be sold it was unlikely screams bait and switch to me.

I have never had a bad experience with the staff at this branch of Citizens Bank. They are always…read morehelpful, have superb customer service skills, and go above and beyond any time there is a problem.

I would give a zero but I can't. WORST bank EVER!! I went there with a check written off my…read morehusbands account and asked if they would wave the $7 fee...the guy gave me an attitude and said no, so I in return said you're really going to charge me money to cash a check off my husbands account? In all actuality it's my money too...so needless to say he throws the check and my ID and slams them on the counter and told me go so where else...then the "manager" says the signature doesn't match, they call my husband he answers ALL their questions...seems like we are getting somewhere...NOPE Next tells me the check number is out of sequence..ok big deal...needs an "override" nope can't do that apparently...so my husband has to come all the way down there to get this taken care of....complete assholes and shitty ass bank!!!

Employees are very pleasant and helpful especially at Holden ma branch. The manager (Lela) is…read moreprofessional and knowledgeable. Love doing business there

Service is amazing! The staff sue, Mikal, dallas and Jordan were so nice and accommodating. I had…read morethe best banking experience of my life. There are an amazing crew.

Pleasantly surprised how new the space was and the service is prompt. This is located on the…read moreDistrict Ave complex across from the AMC theatre. When you first enter, you are first greeted by a front desk person who directs you to a bank rep. There is an atm to get cash and the rest of the space is devoted to individual offices to meet with the bank rep. There is free fast WIFI. There is one hour parking in the front of the building otherwise park in the garage.

I hate trying to reach anyone at this horrible business. I have had enough .. my password is not…read morerecognized so I call and I give up after 7 minutes of the worst commercial I have to listen to while knowing no-one is doing there job there. I got a home equity and to took months and they just didn't care until I escalated it ... do not go here get your mass save load anywhere else

I have been to different locations for different reasons everywhere they have been very kind, but…read morethe team that works in the Temple ST Framigham branch is unique, they have extensive knowledge to solve and suggest improvements quickly and with compliance, I feel very lucky that they are near my house

Teller greeted me with a grand smile and superb service, for about 40 seconds. I don't have an…read moreaccount with Citizens, so she asked if I wanted to open an account....I said "no thank you, not today". She asked me THREE TIMES (really?). I was in a rush and at this point very annoyed because I had already waited in line for about 25 minutes. After she cashed my check, which was well over 2k, she placed the money on the counter and basically said "NEXT". This teller did not count my money back to me and she did not give me an envelope for my money. I did not get this tellers name but I plan to go back into the branch to complain to the branch manager. I work in finance, I know good customer service very well and this was poor customer service, by far.