DO NOT RENT A UNIT FROM MIDGUARD I rented this unit in september.. i called midguard and told them i wanted to cancel in october as i wont be needing storage any longer and they said i needed 30 day notice (thiefs) so i ended up paying for NOVEMBER which my monthly recurring payments was on the 2nd of every month. They sent me a email i signed and returned it. Meaning we had a agreement of cancellation and november being the last month of use. On DECEMBER I was charged again !!! Its december 29th today and im about to be over charged again for JANUARY! I called midguard its been 3 weeks that we been dealing with this issue. For them to HELP me solve the problem and it only seems as if I'm bothering them. There is no interest coming from the MANAGER or "her boss" to help me get my money back. Today i spoke with the manager and she said there was a lock left on the unit which there is no way because i have the lock !!! Such BS ( check the cameras !) They also have cameras all over the units so i tell her check the cameras and she goes well im busy right now but go ahead and call your bank because we dont give refunds. (Again it has been 3 weeks and im still not priority) i just wanted my refund for being overly charged... Like whaaaattt???? I tell her to let me speak to manager she says shes the manager ok??? Well help me smh. Then i ask if i can speak to someone above her and she just says my boss just said to call your bank and cancel. So tell me what is the point of having all this email sign back and forth to cancel when they pulling this BS.. and not being cancelled Such a waste of time guys dont do it I dont recommend not one bit. They act like you taking their money. Very sad how they handled this situation. Im a very patient and understanding person but this went wayyy to far. VERY POOR CUSTOMER SERVICE !! PS... in the picture it shows the date and time i was there last. Its MY lock because when renting out a unit they dont provide free lock you have to purchase your own. Why would i leave my own lock after emptied all my belonging out?? Makes no sense. I paid 15$ for my lock no way i would leave it. Again bad bad service !!! Regret giving them my business. The manager (female) did not try to help me at all read more

Midgard Self Storage - My empty storage unit #7 cleaned out and everything - Self Storage Near Me - Castle Hayne, North Carolina

Not yet impressed. I rented a unit on a 1st full month free promotion and my monthly charges have not been correct since then...but I remain hopeful. Right now they take your money, and when you get the receipt, that payment just posts against all the past incorrect charges and you are still "delinquent". PLUS, they are closed 2 days a week which causes a slight inconvenience if you are wanting to work it out in person. Last, if you want to get to your unit after standard hours, that will be an extra $10 a month to get the 24/7 access. The units themselves are basic, clean (for an outside unit that is bound to get some dirt over time) and do not appear to take on water during big storms. I will update the post if I get my billing straightened out and/or I find water after a hurricane comes through! read more

BUYER'S BEWARE!! I have 2 storage units for the past 3 years. Castle Hayne, NC. One indoor and one outdoor. Midgard used to called Q2 Storage before it was bought out by Midgard. Ever since then, my storage fees have been raised 2 times and again coming July 2023. I have a very small unit indoors. One large for outdoors. This company (MIDGARD) treats it's unit renters like crap. The Managers at Castle Hayne are rude & demanding down right Threatening over the phone. They are always locking me out of the gate even if i'm not late on rent. BE warned that they will prorate you in, but charge you full month even if you leave one day after the 1st. I communicated that I would have my item removed by the 2nd of June, but they locked me out of the gate and charged me a full month. DO NOT rent from MIDGARD. This company gets 0 Stars! read more