Nick the owner came out to give an estimate on sidewalk repair. Nick discussed several options, we…read moreagreed on one of the options. Nick was supposed to get the estimate back the foolowing day not only did he not do what he said he was going to do, he never answered the phone again. Never was any bad words spoken this came out if nowhere. Very unprofessional

Prompt, professional, courteous, personable and highly knowledgeable as to our fireplace issues…read more Cost of their services was below what I expected. Class people and operation that I highly recommend.

Horrible company to do business with. Customer service is non existent. Once they get your money…read moreand if you have issues with anything you will not hear back from them. They will just ghost you like you didn't exist.

I purchased a Hearthstone propane style gas stove from Preston Trading Post. I sourced several…read morevendors before making my final decision. I worked Creg in selecting the stove and fealt confident in his ability to provide me with the best product to suit my needs. Creg informed me that I needed to have the installer inspect and report back what type of pipe connection I required before i could purchase the stove. There are many y moving parts to the installation. The prepping of the pad for the propane tank, along with several inspections before the stove can be installed. The stove was ordered along with all the parts necessary based on the inspection by the installer. That was November, 3 weeka larer the stove was delivered with the parts. Two months later, I am scheduled for the install and it turns out that there are missing parts to the order. Preston had the stove delivered without parts that are back-ordered. They now tell me that they don't know when the parts will be in. This was all beknownst to me. I removed the wood stove, I installed new tile on the back wall and on a new platform for the gas stove, and I don't have a back up source for heat in the winter in CT. I am waiting for a call back with an explanation as to why I received a stove without all the parts.

I have a small condo fireplace and am required to pay to have it inspected/cleaned annually…read more Chimney Works always comes in with with full cleaning tools whether the fireplace requires just an inspection or not. After $250 for cleaning, they 'condemn' my fireplace for having a single crack in the back panel (he could have failed me before cleaning). I replaced the 12" x 18" panel at a cost of $280 and called Chimney Works because I was required to have it re-inspected. A 10-second look at the replaced panel and he confirmed it was safe, then charged me $110 for the follow-up inspection. I've been a faithful customer, they have cleaned my fireplace properly. However, I can no longer afford Chimney Works.

From the owner: Chimney Works by Eric Fusaro provides professional chimney services for Southern Rhode Island and…read moreConnecticut, including sweeping and installations. Chimney Works is a Connecticut-based chimney sweep company with over 30 years of experience. They offer a wide range of services, including chimney cleaning, repair, inspection, waterproofing, relining, and installation. Chimney Works is committed to providing their customers with the highest quality of service and the safest possible chimney experience.

We are very happy with the work done by Mainly stone Masonry (Bill)…read more Bill did some foundation repair and installed an I-beam to strengthen our back deck. All was needed to make the deck solid and stable enough to hold a large hot-tub. The work was done professionally in a timely fashion. We are calling him again.

Terrible experience. Reached out to this contractor to get an estimate on a small field stone wall…read more(25'x 2'). Charged me $40 for an estimate, which I thought was excessive, but I went along with it. He gave me a reasonable estimate and I hired him. He told me that the job would take about 3 days, which I also thought was a bit long based on my experience with stone masons but, again, I went along with it. To make a long story short, after he started the wall, he revised the estimate upwards twice, and two months went by before the job was finished. About half way thru the job, I noticed that the wall was not level. He fixed it, but didn't offer any explanation for why his line wasn't level. After two months worth of aggravation, I ended up paying about 70% over the original estimate, and was left with a sloppy looking wall. A complete amateur job.

My propane fireplace would ignite and then abruptly go out. It was so frustrating! Brett came out…read moreand discovered the flame sensor needed to be adjusted so that it was detected by the flame. He figured it out so fast and identified that the remote and receiver weren't synced up. I highly recommend Fireplace Pros & especially Brett!

Well this is disappointing. We purchased a ventless fireplace from them Over the winter. The…read moreinstall seemed fine but we needed to have a damper made. I paid BobBy $300 to have it made and he said he'd come by in about 6 weeks to Install. A few months later he texted to say he might have time Then he cancelled and I haven't heard from him since. I went back to the original Facebook Marketplace conversation and Sarah has deleted her account and her profile. Really not a good sign. If anyone has any luck tracking them down or has any further info please let me know! Now I'm not even sure if my family is safe with what what installed. ‍

During the recent 7-day power outage I needed my propane tanks, [associated with my…read morehouse-generator], checked after 4days as we were heading into the weekend. I've been partially paralyzed for 12yrs and rely on an electric chair 24hrs/day. I was nervous that I might run out of fuel. Quality Propane greatly relieved my anxiety by directng my son on how to verify the status of the tanks [which was completely different from my generator manual] and assured me there was fuel for 4 days or more. Quality Propane, living up to their name, set an appt and filled me up 2 days later. Promptly returning my call, courteous and knowledgeable, I couldn't ask for more. Thank you Quality Propane!

These guys suck have no clue how things work. Refused to offer service on ASCME tank that was…read morepermitted and inspected by town.