First, I do rely on Yelp's user reviews for guidance. To Jay Millas's credit, his customers speak…read morewell of him here so, that prompted my call. My furnace stopped working last Saturday. I really wasn't looking forward to contacting anyone for service on a weekend. Jay handled my call very fairly and professionally. He got me up and running and scheduled a tune up for a weekday. He was prompt, explained what was required and why. He and his helper performed a tune up and replaced a faulty draft regulator. His work was clean, without wasted motion and the charges itemized and seemed reasonable. I recommend you contact Millas Heating and Cooling for service if you want a similar experience. Mr. Millas is conscientious and has a good work ethic.

When I moved back to the area, I contacted Millas Heating & Cooling for furnace cleaning, which…read morethey have done twice now, and they were very good. Then I was concerned about a sound the furnace was making and scheduled an appointment but had to reschedule twice due to illness, and I have been calling back and leaving messages periodically for about 5 months and have received no call back. I even left a message that said if I had offended them in some way or if they don't want me as a customer at least let me know and still I have received no call back. This is very disappointing so have moved on to a new company.

EXCELLENT Service! They respond promptly, send out professional repairmen, and follow up! They…read morereally care about their customers. I highly recommend them! The men I've met are Joe, Jared and Sean. Great job!!

I had a terrible experience this year since Bartol merged with Nero. First, I was not informed that…read moreI would be charged a separate and equal A/C inspection fee for each of 3 mini split and conventional AC unit, even though it was all done during the same visit. The first technician only cleaned the filters on each of the three units, charging me $175.00 for each unit: something I could easily have done myself. When I asked if they were going to do a pressure check, check the output temp etc, the things done at my Florida home during the checkup (for 1/3'd the price) I was advised that this would constitute a service call and would cost even more. I did call the service manager who advised me that that was not the case and he/she would send out a different service tech to do the work properly. This, required me to be present for a second morning, an inconvenience for which I was not offered any discount. If I had not been present, or known what a proper service call consisted of I would have not gotten an appropriate service which could result in a failure. Look Elsewhere for getting service: I will be...

I needed and emergency oil delivery as I had run out. I call because it's 24/7 emergency service…read more I am told no because I am not a current customer. So you mean SELECTIVE emergency services. Good to know it's not as emergent as an existing customer.

Not sure why they have a low star rating. Been using them over two houses owned in 20 years…read more Never really had a problem with their service. They pick up the phone every time I call. I am on the auto delivery for oil and they keep my tank full. 10 month payment plan with an annual maintenance done. 4 stars because I would recommend they call you annually to set uo the maintenance. Most other home maintenance companies I deal with make it a point to callbor send a reminder post card. Would be great if Andersen Oil did that. And if they computerized their paement system so you can pay online. They still rely on the snail mail for bills.

Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

Absolutely, Ed and his son Eddie stepped up big time to help me with a fairly major issue & took…read morecare of it promptly! Eddie even came out on a Sunday when he was supposed to go to a friend's birthday party. He went, but he was late I highly recommend them their personable, honest and get the job done !

The best. I have been Ed's customer since moving here in 2013. In advance of sending any of his…read morecrew members, Ed always fully explains on the phone what are the problems and possible solutions. One incident stands out. Five years ago, my entire basement was flooded in 2 inches deep of water at 2 AM. First, I ventured into the pool in the basement and turned off the main intake valve for the house, then at 2:30 AM I phoned his emergency hotline. A half an hour later, at 3 AM he phoned me back. He instructed me that as long as the water was not turned off, he would send someone at 8 AM. Sure enough, two plumbers arrived at my doorstep at 8 AM, and located and fixed a busted valve. Six months ago, his crew replaced the faucets on two sinks and fixed a leaking drainpipe on one of the sinks. But five months later, the drainpipe began to leak again. This time, Ed himself arrived. As usual, he fully explained to me the problem. I did not hint that maybe the leak had not been properly fixed six months earlier, and was ready to pay for his visit and quick fix. Instead, he fixed it for free. Thanks, Ed!

Never use this company! Marc the owner is unprofessional and vindictive and the way he handles a…read moredissatisfied customer is to refuse to come and fix what he did not fix correctly in the first place. He installed my boiler (improperly - he continues to insist it was done correctly but 2 heating contractors have now told me the installation was not done correctly) and 2 years later it's costing me a ridiculous amount of money to fix. No one that works for him has any idea what they are doing. I was charged $200 per hour for the technician to sit on the phone in his van with tech support for over 2 hours! For all I know I was being charged $200 per hour for that guy to talk to his girlfriend! This company has no scruples so I wouldn't put it past them! Besides, I didn't realize customers now foot the bill for on the job training! If you have money to burn use this company but money will be the only thing burning if you do - it certainly won't be your boiler!

I never have to look again for a heating and plumbing company!…read more I'm a new homeowner and finding quality people to work on my home has been challenging. I found Q's on Yelp and looked at the reviews and contacted Mark (the owner). He got back to me very quickly! When my furnace had issues they came out same day and the price didn't break my budget. Chris and Mike came out and serviced my furnace, they were professional, quick and efficient. I can't recommend them enough to everyone I know. The prices are great, the wait time wasn't bad and the quality is awesome. Now I don't have to worry about my furnace going into winter. One less worry!!

We just had Densmore oil Install whole house air conditioner. What a great job they did. They were…read morevery careful to keep the house clean and their work was very professional. Everything works great. The price was in line with most other companies and better then some. I highly recommend Densmore oil, they have been my oil company for years.

Always on time, customer service is very professional, and oil is a great price. I recently…read moreswitched from Ginger's Oil because of their unprofessional customer service. Densmore will always get my business.