I had a very pleasant visit to Dufrense recently. The salesman was very polite, and helpful…read more Answered all my questions and looked into all of my concerns. I found an awesome sectional for a great price, I told the salesman i was going to take a night to make my decision, he wasnt pushy and was fast friendly and efficient with helping me when I returned the following day to make my purchase. Great quality furniture, Very happy with my recent purchase. Thanks. Eleisha

I could hardly wait for the month of December to be over!…read moreCustomer service does not exist anymore! This was absolutely one of the worst experiences. We bought a new refrigerator at Dufresne on November 28 as the compressor on ours went. We could not get it until December 5th. Friday December 5th the fridge arrived. We waited several hours before plugging it in. 18 hours later the fridge was still warm. We waited the full 24 hours and the result was the same. We called Dufresne and were connected to the service dept which indicated a service Tech would be out to assess. (The fridge should have been exchanged at this point and Dufresne should have dealt with Whirlpool after the fact). Monday morning we made calls all over to make sure we had someone out quickly as now it was over a week without a refrigerator. Final the service Tech was at our home Tuesday December 9. He checked the fridge and indicated the compressor wasn't working. He called Whirlpool and they told the Tech to let us know someone from Whirlpool would contact us in 20 minutes. 20 minutes later got the call from a customer service rep at Whirlpool. She indicated that Whirlpool would send us a new refrigerator. The delivery date would be December 18. I asked if we could get it sooner as we needed something quickly as the 18 would be 3 weeks with out a refrigerator. She said no that was the best she could do. BIG MISTAKE. The refrigerator was not delivered on the 18th due to the weather. I had to beg the delivery people to get it earlier than Monday December 22 the rescheduled delivery date. We received the refrigerator on Saturday the 20th at 4:30. We were told not to plug in for at least 7 hours and we told the delivery people we would not plug in until the next morning as I had dinner guest over. We checked the outside of the refrigerator and there was no damage. We asked that they not remove tape as it was freezing cold and learning from our previous delivery it made a big mess on the refrigerator that took us over 1 1/2 hours to clean. Sunday December 21 I proceeded to remove the tape from the outside of the refrigerator, opened the door to find shattered glass all over the inside as well as the electrical panel hanging down. What could Whirlpool done better you ask. We should not have had to wait 11 days for a new refrigerator as I found out on December 19 that Dufresne had 3 units in their warehouse. So why did't. Dufresne do an exchange at this time rather than getting a tech out. If Whirlpool would have sent Dufresne a particular form, can't remember what it is called like Whirlpool usually does for a "dead on arrival" appliance I probably would have had a refrigerator by December 11th. My husband went to Dufresne this morning Monday December 22 and spoke with the service manager. Was told the earliest they can deliver a fridge to us is possibly December 27 (now 4 weeks with out a fridge). That said it all! Dufresne could not care less. Given the fact that it had been several weeks after purchase, I would have thought Dufresne would have gone above and beyond to get the fridge out to us asap not 5 days later. Obviously they don't care about their customers. I was told by an employee of Dufresne that they don't make any money on appliances. They just sell them so that when people buy furniture they can use the appliances as an up sell for the total home package. So it seems obvious that when you purchase an appliance at Dufresne and there is an issue, don't expect any customer service as they haven't made enough money on the sale! This whole situation should not have happened. I would say a refrigerator is a necessity. It's not like a damage piece of furniture that you can still possibly use. From the start, the exchange should have been done the first time around. Why should a customer deal with a manufacturer on a brand new item. Dufresne should have dealt with the manufacturer given this was a brand new appliance and dead on arrival. If I had to do this over again, which I will not, especially with Dufresne. That refrigerator would have been returned and I would have gone elsewhere.

Stalwart is the place to go for appliances if you want to get the best service! They take the time…read moreto compare and explain what you can get, any wait times and work with you to make sure you are happy. They have options for delivery, they have options for loners in the event your appliance is broken and there is a delay with delivery. I made the mistake once of trying to obtain appliances somewhere else, and of course needed Stalwart to save the day, which they did. Do yourself a favour and start there, you won't be disappointed.

Their employee Karla Clarkson was so rude and greasy. She contacted our company representing…read moreStalwart Appliances by design, she wanted a cut to give us business and totally unprofessional. For that reason we decided not to do any business with them. Harold should look into it.

They sold me a broken stove and refused to replace it. They said I have to deal with the…read moremanufacturer.

This was the worst big purchase experience we've ever had in Canada for the last 15 years. The…read morefurniture came all scratched. They replaced though. Their customer service was BAD BAD BAD. The compensation they offered was ridiculous. Don't buy from them.

Take my sewing machine in for cleaning and repairs and have always felt the service was excellent…read moreand reasonable.

From the owner: Your ultimate quilting inspiration. Full service store.read more

horrible service, don't believe their price match they will not honour it. I Had same experience as…read moreJudith R below, suddenly the install was not included. Do yourself a favour and shop elsewhere. not worth the headache shopping here. the delivery guys also had no problem tracking mud thru the house, called the store asked for the manager to call me back. Four days later still no call back.

I have had a horrible experience with this company. From the onset, we did not receive regular…read moreresponses from the company regarding our order. Then we did not receive a quote and the salesperson automatically signed us up for a more expensive item, "selling" the item we had previous chosen. As a result, we had to wait an additional month for a new appliance. When we installed our fridge, one of the bottom crispers broke. I wrote their customer service team and they requested a picture. After sending a picture of the broken piece, I did not hear back for another 2 weeks. I again wrote customer service and they again asked for a picture of the broken piece. I sent the original email with picture and showed it had been sent 2 weeks prior. Every issue with this company showed a complete lack of competence with communication and problem solving.

Excellent staff! So helpful! When our Frigidaire oven was not working , they basically gave me…read moreinformation as to what could be wrong and what part to get. With a little coaching and buying the part we needed we were able you fix it ourselves! Saved us having to buy a new stove or spending $$ on repairs .

Purchased a element for my stove yesterday price said 29 $ when I got to the teller she said it was…read more68 $. I found the same part at Canadian tire for 24$. As I looked around I found most of the prices overly priced. Never will I shop at this store again I will tell all my friends and family about this experience. I feel like this store takes advantage of the elderly.

This is my 3rd time ordering from the Brick. This last time will be my last as it is always the…read moresame issue. This last time I ordered, I ordered all of my kitchen appliances and living room furniture as me and my partner and I are building a new house. We were told that at the time of purchase, the items would be in stock. This was May 2, 2024. So we spent about 7K. Not to mention, my partner works on infills, meaning he will be purchasing new appliances every 6 months. You would think think they would treat us with respect and open communication. (You would hope this for any customer) In June, I received an email and phone call that my purchases were ready for pick up. When I arrived to pick up, I was told part of my order was not available and it would come in mid-July. Mid July came around, told mid-August, guess what, it's mid-August, and I'm being told mid-September. The only thing they offered me was to come down and exchange for another couch. We would have to bring down the sleeper ourselves, return it, and pick up a new set of furniture. Also, minus the first call saying we could come pick up the furniture, I did not receive any emails or phone calls updating me that my order was no longer available or that there were delays. I'm 9 months pregnant. My due date was yesterday. They think it's appropriate customer service to ask a 9 month pregnant person to load up a sleeper and return it to the brick and shop around for another couch and carry that home too. No discount offered, no free delivery or pickup offered, not even an apology or explanation why I was told over the phone and by email that my parts were all available for pick up. Please see the attached email to show proof that I was notified that my couch was available for pick up.

I was impressed by the large variety of houseplants, and the many, many unusual ones. They also…read morehave plastic plant pot liners with drainage holes for those pots those pots that don't have drainage. The service was excellent!

Eduard is super friendly and helpful and has a great selection of awesome plants. My wife and I…read morehave gotten a good number of exotic plants here for a reasonable price and have been delighted with our purchases. There is the occasional plant that looks a little rough, but overall is a great store and fantastic staff!