The staff at this establishment helped me choose the appropriate amplifier for my guitar. I was treated respectfully and have absolutely no clue as to what previous commentary from individuals mean. Everyone I came in contact with, including the owner, was absolutely delightful. Even had the amplifier loaded into my car for me. I would do business here again and recommend others to do so. Ignore the negative comments and give them a try. read more

Great store in the area. Ask before touching the guitars though! Great selection of acoustic and electrics. I love the couches. read more

I trust them with working on any of my guitars. John the owner is an expert. This is genuinely an awesome store for Guitars and repairs read more

John Lekavich advised me to do business over the phone and outside of Reverb.com so that he could avoid their fees and I would not be charged taxes. The T5 he assured me was brand new has a broken saddle and is not brand new as advertised. I have called all week and sent him several emails with pics of the broken saddle; he has not replied. John has not conducted himself as an adult nor a professional, and I do not recommend doing business with him nor Midlothian Music. read more

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I've made multiple purchases at this store and I've always been happy with my experiences. The owners are friendly and knowledgeable. This is not guitar center, these guys are the real deal! My latest addition from them is a Bogner cabinet to go with my amp. read more

Midlothian Music - Bogner Uberschall amp w/ Bogner 212CH cabinet - Musical Instruments & Teachers Near Me - Orland Park, Illinois

Just went today. Walked in to one employee talking to one male customer (I am female and middle aged). Not only did the employee not say hi or acknowledge me, he then walked towards the back with the customer and disappeared from sight. I walked out. Plenty of other places that will at least say hi to a customer! Rude! read more

This outfit TRULY cares about their customers. They have incredible communication, ship very fast, their prices are very competitive. They respond to questions within minutes and answer directly and expediently. I had an issue with the guitar I bought (not an issue they could control) and they worked their butts off to make things right and get a replacement out to me. They made a stressful situation as painless as possible. I can't recommend Midlothian Music enough! read more

Yes rude as hell. I've spent enough to buy a car here. Last night after buying a high end Taylor last week I called and asked for help on a different Taylor I purchased there several years ago and got into an argument with the guy about the fact that I was asking a question.... seriously. Every time I've gone in it's the same terrible service except for Dan and Keith this last time. I own a business as well no way do we treat customers that way no matter how wrong they are!! It's a shame cause it's close by. read more

Third time in the store and I think I will never go back. I asked about Nickel Thunderbird pickups and was told I was wrong because he knew what he was talking about(no metal pups ever). Then proceeded to sell a single string to another customer followed by a conversation while I waited. Then he goes to the other end of the counter and starts dialing the phone. So I left, while i walked passed him I showed him my phone which had a picture of exact same nickel pups from Seymore Duncan. His "explanation"? "It's Christmas, I'm not paying attention". See ya! The last time I was there that same person was rather short with me too. read more

No business integrity! They advertised a Taylor Guitar as brand new and the price was reasonable for a new 312 CE V-Brace. However, even though the guitar was indeed "brand new" it was a 2014 model. This was discovered after receiving the guitar via internet sell by researching the serial number. It should have been advertised as a "brand new 2014". If you buy a car that is advertised as brand new, it would be a 2020 model, not a 2014. Asked for a return or exchange, no luck. I own 9 guitars valued in the $35,000 range and have purchased some on-line with no problem. read more

The folks at Midlothian have everything and anything a musician needs, but with the person service you can't get and the box stores. See John, the owner, or any of his staff. You really can't go wrong read more

I absolutely love this place, and the people who work there. All of their prices are very fair, and they'll even match lower prices (most of the time). I dropped my guitar off there the week before Christmas (busy) to get my pickups replaced, and to have them completely re-wire my guitar in a new way. It was done in a DAY, and cost nearly half of what I thought it would. Their professional setups (electric guitar) are spot on, for a GREAT price. I do not have one complaint about this store. They are FANTASTIC. read more

This is my go to music store! Great service and great people! Everything in the store is good any they carry really great brands. They also service Instruments. Iv bought 2 guitars here and I have no regrets. read more

I bought three guitars for My daughter 12, son, 5 and myself to learn how to play during this shut down. John was outstanding matching us with quality acoustic guitars for beginners that are made of great quality and great price for all three starting out. John took his time showing different options and giving his opinion what may be best. Ultimately he let us decide. I just brought in another Acoustic guitar that I have had for a while for new strings. John was very friendly and helpful again. Highly recommend Midlothian Music in Orlando Park. See John. You will feel like family. read more

Came in here with my boyfriend wanting to check out some guitars. Guy behind the counter was rude and unwelcoming. I will never make one of my customers feel the way he made us feel. It's a shame that a local music store owner would act like that and I will never be returning. I will continue to spread the word to go anywhere but here. read more

These guys rock! The service is always so helpful and familiar, the prices are reasonable, and their knowledge on every product is admirable. The owner and his son train their staff well. My brothers, dad and I always buy our guitar strings for our acoustics, electrics, bass, and classical. We also own and run our own family business and we appreciate anyone else who does and does it well. I think I speak for us all when I say I wouldn't go anywhere else! read more

Horrible experience with piano instructor Dave...he is old & mean. He didn't seem to always understand or know what was going on...asking my son to play him songs he just played that the instructor forgot he had played for him just a few minutes earlier. Focusing on perfect rhythm when my son hadn't even learned which fingers go to what notes when changing hand positions which made it impossible to play in perfect rhythm. The instructor pressured & got frustrated with my son who was trying his best & is only in KINDERGARTEN! He insulted us both & made up stories of why he thought my son wasn't playing the song correctly...completely oblivious to what was really going on & his failed teaching. In fact, he didn't even teach my son anything! Complete waste of time & money! read more

I have been in this store no less than five times over the last three years and will never return. Each and every time I have been in, I have either been ignored as a customer or I've been treated rudely by the staff. I have no idea how they stay in business with this kind of customer service. When taking an instrument in for repair or servicing, they will immediately try to upsell other products that I never asked for (I get that...just trying to make a dollar), but they don't LISTEN. The worst is the elderly gentleman that does the repairs and gives lessons. He is completely dismissive! My money is better spent elsewhere where I am appreciated as a customer. read more

Nice local music shop- bought a ukulele! Affordable with a lifetime guarantee. Matt working there was very helpful, polite, and knowledgeable. Customers were friendly. Pleasant and encouraging atmosphere. Even wished me good luck with my upcoming gig on the way out. Highly recommend this place! read more

I went in to about 5-6 different music shops to get an appraisal on/sell an instrument of mine. and this was my only negative experience I had out of any of them. I let the man appraising know that I'd be interested in selling it but that I'm still taking it to different places to see what people think. He took a brief look at the instrument and I asked if he could give me a range of what he was thinking price wise. He went to the computer they had and went silent for a few minutes, then said he could give me $600 for it. I told him that's fine but I wouldn't be interested in selling based on that offer but thanked him for his opinion. He then started to pressure me asking what I was looking to get for it, which I did not tell him at the time (I knew the value was between $1200-1500). He turned his computer screen around (was on Ebay), and said "I don't know how much more you think you're going to get for it, I could buy one new here for $1000" When I said I appreciate it but I have to decline, we shook hands and he shook his head and said he wished me luck. I took it to mean that he thought there was no way I'd get what I wanted for it, and he seemed pretty smug in his judgment. Going to other music shops, the same conversation took on a much different tone. At one, I was told that getting about $1,200 for the instrument wasn't unreasonable at all, but that he'd suggest I sell it to a private owner instead of to a music shop or commissioning it, as after 30% commission he would only be able to get me about $800-900 for it. That brand new, they go for $3,500, not $1,000 as the man at Midlothian stated. I posted the same instrument on Craigslist and had three offers in the 1k range within 24 hours. The man at Midlothian caused me to briefly second guess myself about the value of my instrument, but as I found out, it was indeed worth what I originally thought. Instrument pricing can be difficult as there is no guidebook to tell you what your instrument is truly worth, and music stores are always trying to make a profit. Buy my suggestion would be to go to as many shops as you can and try to get as many opinions are you can, because a wider scope will give you a more accurate representation of what you can expect to get for an instrument on the market. Either the staff at Midlothian bases their valuations off of what they find on eBay, or they really are knowledgeable but are trying to make a large profit at a detriment to the customer. Either way, their methods are suspect at best. I'd recommend looking elsewhere if attempting to get an honest appraisal or sell an instrument. read more

We went there to see about getting our violins checked to see if they needed new parts. and also to get lessons. John, who I believe was the manager was a complete jerk! Very rude and unprofessional. I wanted to see how much new pieces for a violin would be and it was much more than I wanted to spend so I told him I was going to check out prices online first before I bought new pieces. He looked at me with a dirty look on his face and goes "that's weird". I said "excuse me? Why's that". He says "I just took up my time to give you my opinion on what you need and your gonna disregard my professional opinion". There was more said. But really? So if this guy goes looking for a car and takes up time of the sales mans job, does he feel he has to buy the car out of "fairness or respect"? I feel sorry for the guy. I will never be back there, nor will any of my family or friends. read more

This is a wonderful local business that my family and I have been frequenting for the better part of 15 years. The owner, Leo, is very knowledgeable in pretty much any instrument you can bring in, and has been assisting us with instrument repairs of all kinds- violin, oboe, trumpet, saxophone, guitar... you name it. He also does lessons. He has very fair and honest pricing, and can answer pretty much any question you throw at him. He should really charge just for that service! He also remembers all of his customers and treats them very nicely- truly feels like a home-town business. A rarity to find nowadays. read more

Awesome shop. If you have only been to the other location, do yourself a favor and make the drive to this one instead. They have an awesome selection of guitars to fit every budget. Even have the high end Ibanez and GJ2 IN STOCK! A malmsteen head sitting out on the floor! Staff is friendly, not intimidating at all. Highly recommended! read more

Went in looking for a new guitar for my daughter .We were dealing with Keith which was very helpful in picking out a guitar. He was not pushy he sold us something that we felt would be a perfect fit for our daughter. He even played the guitar to show us how it sounded we will be back for sure . Great local business and experience would recommend to anybody. A thank you to Matt as well for giving us a big box to disguise the present for Christmas. read more

This place is great! I have been going here for some music purchases for over 7 years. From amps to pickups and of coarse guitars this place usually has what i am looking for. If not then they order it no problem! John really knows his stuff!! Definitely check this place out when looking for your next instrument purchase. read more

Great place. One,of the only music shops where they treat you like a decent human being and not a target. I go here whenever I need anything even if somewhere else is closer. It's worth supporting a good business. read more

I have no idea what the people who are complaining about poor customer service are talking about. John the owner was incredibly accommodating when I went into the shop looking to buy a new bass. He pulled a number of items he thought I'd like from stock for me to try. I came back weeks later and purchased a g&l bass. He bent over backwards to ensure it played to my liking doing two setups and then polishing the frets to get rid of buzz. He even met me in a parking lot to drop off my instrument to me to ensure I had my new bass in time for the gig! Who does that? Nobody!! That's the point. This place rocks! Huge selection of high end, budget gear, and everything in between. I've bought a ton of instruments in my playing career and this was hands down the best experience I've had. Will absolutely be going back. I have a feeling the folks who said the customer service was poor are narcissistic whack jobs. That's just my opinion though. Anyway this place is the best will certainly be going back. read more