Could not be happier with the way my daughter is being taught to play the piano. The staff is…read morefriendly and know how to teach kids. My daughter loves Ms Jessica. She knows how to teach children and keep her attention. Seeing all the parents taking their children here to learn music made my decision on House Of Music that much easier. The first lesson was free and the fees are reasonable. Highly recommend anyone to take their children here to learn music. Minus a star for lack of parking and the rotted wood that is a tripping hazard when you enter the door from the parking lot. I know it's a converted house but that should be removed already.

This review is not about lessons but about their repair services:…read more Took my sons guitar in for a restringing on a Saturday. I was called the following day and Notified that the guitar restringing was Completed but that the neck needed adjustment & the repair person for that isn't there but would "probably" be in on Monday and someone would call me back. From Monday to Thursday I called daily to get an update on when the guitar would be ready and each time I got a different person and had to explain the situation to each of them and each time I was told I'd get a call back with a date it would be complete. On Thursday afternoon, I went into the store and asked for my sons guitar back as it still had not been repaired. I then drove directly to Axes Music in Mokena where the owner, Bill greeted me as I walked through the door. He inspected the guitar, took it in back and within 10 mins, completed the adjustment. He also commented on the "odd" restring job that was done at House of Music. I gave two stars instead of one because everyone I talked to at House Of Music was considerate, it was the last persons suggestion that I just come and get the guitar as he admittedly had no idea when it would get repaired after texting with a "manager" about it.

The staff at this establishment helped me choose the appropriate amplifier for my guitar. I was…read moretreated respectfully and have absolutely no clue as to what previous commentary from individuals mean. Everyone I came in contact with, including the owner, was absolutely delightful. Even had the amplifier loaded into my car for me. I would do business here again and recommend others to do so. Ignore the negative comments and give them a try.

Great store in the area. Ask before touching the guitars though!…read moreGreat selection of acoustic and electrics. I love the couches.

We went in to get my son's guitar restrung, and the experience was outstanding. Not only did they…read moretake care of the restringing, but the gentleman there took the time to teach my son how to change the strings himself. That meant a lot. My son really enjoyed talking with them about music -- you can tell they truly care and love what they do. Great service, great people, and a great experience overall. Shop local and support businesses like this!

My daughter received a new electric guitar (LTD) for Christmas (I was going to buy it from Broadway…read morewhere she first tried it out two months earlier and loved it but it was sold a week later..my fault for procrastinating..otherwise I would have definitely bought it from Broadway) and she broke a string. Tried to replace it herself via Youtube and was unable to. Brought it to Broadway and Andy took a lot of time to show her step by step how to do it herself next time it happens! Didnt even charge us for the restring! So to make up for it, we bought an awesome new guitar case and a tool to help with restringing. They also refurnished her older (first) electric guitar (a cheap secondhand ION) a few months earlier with new pickups, cleaned the entire guitar and did such a great job..Forget Amazon crap or Guitar Center...will support this local small business for now on. Love the personal service here and we will continue to shop here for any and all gear AND future guitar purchases. Thanks again Andy! You made this father's day!

John is a humorous and knowledgeable guy who immediately put me at ease. I took my new PRS Santana…read moreguitar for a set up. John did it as I waited, explaining what he was doing and showed me some tricks should I want to maintain my guitar myself. I truly appreciate his expertise as it's not too many people around with this level of knowledge and commitment to doing a good job. I'm hoping to take a few of my other guitars there to have him work on them.

John is the best set up technician in the chicagoland area . He does amazing work for a very fair…read moreprice . taking my guitars to hidden when i need stuff like nut slots cut or set ups has become a no brainer . After dealing with the rest of the Bozos who have over charged me , lied to my face , refused to do the jobs etc , its worth the drive for me to make it out to Hidden because his service is top notch and affordable . If you know , you know . Hidden Music - THE place that pros and regular joes can get their guitars set up by a 42 year veteran , at a fraction of the cost one would spend to have it sit at guitar center for a week while who know who will be "working " on it ... not worth the risk for me . i know where to go for my setups . Hidden music.

Billy O and staff are very receptive to my concerns and turnaround time was prompt…read more Price was reasonable and suggestions were made

Love Billy's awesome guitars coming through. Rarities, vintage and new. Reasonable negotiations and…read morealways up for a trade! 5 STARS!

I will be honest that I haven't gotten my piano tuned yet but I'm already highly impressed…read more Christine and I had an appointment that had to be rescheduled (due to issues on my end) and she's been great. I will send a follow-up review after my piano is finally tuned.

Chott piano service does good work if you can get her to show up. She cancelled same day twice,…read moreonce claiming illness and the other car trouble, the second time she said to find someone else to come since she didn't want me to wait any longer. I honestly got the impression she didn't want to make the drive since I was 45 minutes away but would have preferred the honesty up front. She got pretty offended at that and hung up on me. Some people have been in the business for a long time and have an arrogance about themselves to the point where customer service becomes secondary to their pride.

Good old boy, local vibes. Always my go to spot for gear needs in that area. Excellent customer…read moreservice as well.

Thieves and con-artists! I used to be a regular customer at this store. Three years ago, Jim Rubino…read moreconvinced me to order a set of Peavey Dark Matters through him. Paid him in full and expected them to contact me when the product arrived. I go to see him a few weeks later since they had not contacted me, and he tells me the product is on back order due to Covid. I ask for a refund since the product is no longer available, and he refused, stating he had already paid Peavey and was unable to be reimbursed by them, promising to get the speakers to me as soon as they were off back order. I made regular visits to follow-up with no updates or efforts by them, until about a year later when I was forced to move for work. I spoke to him and made arrangements so when the speakers were off back order, I could have someone local pick them up for me. I hear nothing for a year and a half until I move back to the region. At that time, they confirmed that peavey is now shipping again, but the subwoofer I ordered is discontinued. They also blamed me for not purchasing the speakers since "they didn't know where I was" even though I had informed them. Agreed with them on the equivalent Peavey sub offering, but was told they need copies of my receipt so they can contact peavey to get the order corrected. This was on 4/9/24. A few weeks later, they have not contacted me yet again, so I show up at their shop. They tell me they are unable to order the speakers since they don't have the money. I asked them what the difference is since peavey already has the original amount paid from three years ago. They reveal peavey never received any money from them, and the money I paid was absorbed into their bills, but they promise to get the money together and order the speakers as agreed. They proceed to not contact me (yet again) until I show up on 7/18 wanting to know if the speakers have arrived yet. They then go ahead and try to blame ME for not stopping by, so they didn't order the speakers yet, but promise they have the money and will order it tomorrow. I hear nothing from them again until today 7/30 when I stop by wondering when my speakers will arrive. They then tell me they don't have the money, they don't know when they will in order to purchase the speakers, and I'll just have to be patient. It has been three years, and countless lies and gaslighting. Jim even threw in a racist comment about Peavey being a Chinese company keeping their money when the "story" was that they had paid peavey but the product was on back order. I am now stuck with the prospect of having to use the judicial system to be made whole. I have given this business three years of good faith and patience, just to be stolen from, lied to, gaslit, and even threatened with a voicemail saying if I sue I will get nothing. Avoid this business at all costs! This is not a music store, this is a front for con-artists and thieves!

We cannot say enough good things about Midwest Music Academy. Mr. Tom is an incredible teacher. He…read moreis kind and encouraging while challenging the students to push themselves. He combines music theory, music history, skills, drills and lots of popular songs, even from the first lesson. My son is 9 and plays electric guitar. We highly recommend Midwest Music Academy.