Sold us a truck and took it to Connecticut for a baby shower,started to break down,Eric told us to…read moredrive it back and they will put us into something else or have thier garage will repair it.we told him we would have to pay for hotel room so they have to take care of this quick,Eric said no problem. So when we got to florida they said we need another 6000 to get us into something else and that thier garage does not work on cars once thier brought,(which is not what he told us when we were in Connecticut),he gave me a card for a mechanic, called them but they couldn't get us in for a week and who knows how long they would have it.so we couldn't afford hotels for that long.so they sold us a truck that only lasted for two days before mayor problems and wanted nothing to do with us after.shame on you Eric,you had us spend another 700 hundred for the trip for nothing.

Never go back the car was not registered in my name got pull over and they towed my car costing…read moreover 1500 I call them and they said they said all the papar was sent to me ups but no tracking number. The cops said the car was not registered to no 1 they owe me for all expenses I payed cash for this car and they tell u it is a 1 owner car that not true so please do not go to this place

Absolutely fantastic service at Martin's! They are timely, accurate & friendly center!read more

As a car dealer Mr. Wilson only sells quality low mileage cars that he inspects and that he can…read moreservice in the future. As a service center they are the most honest and fair as I have ever seen. They do full service from oil changes, tires to complete engine replacement. Great family owned, honest business that I highly recommend.

This dealership is the greatest!! I had been jerked around by a dozen other dealers looking for a…read morevehicle. Some added so many extra fees that they added $3-4K to the vehicle price! Doc fees? Cleaning fees? Inspection Fees? Certification fees? REALLY!??! But not the guys at Motor City! Bryan and Thomas were great to work with. And very patient, which was great because I am in Georgia, so we had to do an out-of-state purchase. But all went smoothly because of their attention to detail and customer service! I can't thank them enough!

I highly recommend Motor City of Ocala! My son purchased his first car there and we couldn't be…read moremore excited about it! Trevor was very helpful and kind throughout the entire process. He helped my son find the perfect car to fit his needs. Trevor made him feel very important and treated him with the utmost respect. The entire staff there make you feel so welcomed. I would absolutely purchase another car at Motor City!

While traveling from Tallahassee to Boca Raton for a work conference, I experience a loud "pop" in…read moremy car just south of Gainesville. I immediately pull off the interstate thinking tire blow-out but upon inspection all the tires appear in proper working order. Looking under the car, everything is clear. The on-board monitoring system shows no alerts so I pull back onto the interstate and continue towards Boca Raton. Although there are no warning lights/alerts, the car is unusually loud. I stop for gas in Ocala and decide I better have someone look at the car. Searching on my phone "Ocala BMW" I find the gas station is .3 miles away from the Ocala BMW dealership - what a lucky gas stop! BMW Ocala is open so I pull into the service lane. The reason I am writing this email is because of what happens next or better - who happens next - Robert Czaplicki. Mr Czaplicki immediately comes to the rescue! After a brief chat about the car and the urgent need to get to Boca Raton, Mr. Czaplicki jumps into action. My car is in the service bay and within 30 minutes the car problem is diagnosed. My car needs a major part replacement (something to do with the car air flow system) requiring a lengthy repair. Knowing I am in a time crunch, Mr Czaplicki improvises with a few minor adjustments and gets me safely back on the road in time to make the meeting in Boca Raton. Mr Czaplicki displays what is hard to find these days - a real professional with interest not only in the car but also my personal situation. The service department might easily say "sorry" we cannot fix it today but instead go above and beyond expectations making my car safe to drive and all within a brief 30 minute window. As a female traveling alone, I cannot express enough my gratitude to Mr. Czaplicki for his sincere interest, kindness, honesty, understanding, and professionalism. Mr. Czaplicki scores a Perfect 10 for the Ocala BMW service team! With sincere thanks, Elise

Go see Danielle if you are looking for a great experience buying a BMW. Having been in sales, I…read morereally appreciated her low pressure but honest and straightforward approach. When the car came in they made it an experience with cake and flowers for my wife and a really great presentation. Danielle knows the cars well and of course we love our X3! Kudos Danielle......Gary and Angelique

I went to this dealership because once they received my inquiry, I was besieged with calls daily…read morebut I could not understand what was being said because of the rapid fire messages left on my voicemail. However it was relentless so I decided to see what it was all about. I came into the dealership and was assigned a salesman. Without ever showing me a single car the salesman had already told me what my monthly payment would be. I asked how he could quote a payment without even knowing what car we wanted to buy He said because that payment was pretty normal and that he had purchased a car there and he had to pay more so I should be happy it was only just under $500.00. My wife and I decided to leave because the explanation was very sketchy. A lady claiming to be the assistant manager ran out to our car and insisted she could help us and that the new guy just did not know the process as yet. She assigned a gentleman named Jaison. He showed us a vehicle immediately that was side swiped and dented and chipped all around and it was dirty. Furthermore, the air bag light was on to which he immediately diagnosed as normal and any attempt by me to remind him that this was not normal was met with repeated comments that it was. I drove the car and the front end alignment was very bad and the brakes squealed. I returned to the lot and was then told that out of the 1200 cars they had, that this was the only one they could find in my budget. The car was a 2018 Subaru Forester and they wanted $21,500 for it, but I was not to worry because I was definitely approved. I was told that the car had never been inspected but that if I purchased it today they'd be sure to fix whatever was wrong unless it was too much in which case I could have my trade back. I could not believe how hard they tried to take advantage of my wife and I and as senior citizens I felt they should be ashamed of themselves. Ultimately we left feeling like we had just missed being victims of the okey doke sale game. Whatever you do, DO NOT go to this dealership. They pray on what they think are desperate individuals. I rate this dealership as BUYER BEWARE!!

Service on our amazing new Mazda CX-70 was made a pleasure today by Service Advisor Zach McQuaig…read more He simply could not have been more knowledgeable, helpful and polite! Also greatly appreciated additional outstanding and courteous help by Jerold Meaders! Thanks to you both!