Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

My experience with RMG Management was extremely disappointing. After moving out, they attempted to…read morekeep my security deposit without a valid reason. I had to take the matter to court to defend my rights. Once the case was filed, they quickly tried to reach a settlement and return my money, which says a lot about the situation. It was a stressful and unnecessary process that could have been avoided if they had acted fairly from the beginning. Tenants should be very careful and make sure they document everything when dealing with this company. Based on my experience, transparency and fairness were lacking.Anait Diaz.

As a real estate investor, working with AREA Texas has been a great experience. They manage my…read morerental property in Bellaire and have been reliable, communicative, and proactive in protecting my investment. Knowing my property is being handled professionally gives me real peace of mind. I highly recommend AREA Texas to any investor looking for dependable property management. They take great care of their customers.

I had to send a very special thank you to Area Texas Realty & Management team for their speedy…read moreservice and making sure our home was nice and cool after my Air Conditioning went out. Thank you and Happy Mother's Day to all of the mother's there! Amberly M.

I'm so happy I had Kevin Collier help me find a brilliant apartment in Houston. He made the process…read morefun and effortless! Kevin has a ton of knowledge and answered every question I had!! He even asked an old client about his experience at a property I was considering. Kevin called every property I was interested to get information before I toured them with him about rent and square footage on their units in my price range. He took notes on all the properties he called and gave them to me so I would not feel overwhelmed with details. This allowed me to fully concentrate on what I thought about each property in order to decide if it was a right fit for me. You will be so glad you got Kevin's help!!! I would happily enlist his help again anytime I am considering moving or recommend him to anyone else!!!

ULR seems to come highly praised however my personal experience has been quite annoying. I asked an…read moreagent over two years ago to help me look for an apartment within a specific price range. Once I no longer needed his service (I found my own place), he continued to spam my E-mail account with invitations to rental/homebuying events to promote his business. I had to ask him a few times with a call to the office to request this to stop. It started with LinkedIn, and then through other similar social media mediums, then E-mail. Finally the office took care of it and I had to take the extra step to block him. Then, two years later, another agent who connected with me through LinkedIn as well began to do the same practice. In no way did I ever ask to opt-in to any of these invitations. That means I'm on another distribution list that I never agreed to. She is sending Evites--without any opt-out buttons. I had to contact ULR again, and another agent profusely apologized to me. I'm not into this spamming marketing practice because quite honestly, it cheapens a business and creates a desperate image. Do some of these agents like getting cold calls from random numbers themselves and pressured into something they don't need? I don't think any of us do! So it would imply that with common sense, you shouldn't do what you don't enjoy yourself, to people who aren't clearly requesting your service. The agent who helped me get myself removed from a distribution list (again) says that she doesn't practice those methods herself and aren't exemplary of ULR as a whole, but no one seems to be encouraging or reminding other agents to stop the SPAM method. I never experience this when I contact an agent through HAR. Bottom line: I get it, it works once on a blue moon, but if you're about branding yourself as a high quality agent, this spam stuff is not a lot of people's cup of tea. Try this instead, reach out to a potential client directly and ask if they're currently interested in renting/buying or would like to remain in touch in the future if neither are currently an option. Don't force me into your impersonal mass distribution list against my will. Here's the Federal Trade Commmissin FAQ on SPAM stating you must include information on how to opt-out of receiving future E-mail and honor opt-out requests immediately: https://www.ftc.gov/news-events/blogs/business-blog/2015/08/candid-answers-can-spam-questions

Before contacting my HOA, I was upset about a possible dispute. Stacey showed empathy and was able…read moreto put herself in my situation. She offered insightful advice and helped me resolve the issue. Much appreciated! Everyone at Covenant is friendly, including Zic and N.K. Happy New Year!

Horrible lacking of consistent enforcement of property maintenance guidelines within our…read moreneighborhood. During the Christmas holiday season, a neighboring property placed more than ten loose plastic trash bags in the public view area of the neighborhood. According to city trash collection guidelines, these bags would not even qualify for pickup in that condition. Despite numerous complaints and requests submitted over the course of more than 30 days, the trash remained in place, creating an unsanitary condition and negatively impacting the appearance of the community throughout the holidays. It ultimately required contacting the City of Houston Health Department before the situation was finally addressed. In addition, RISE recently distributed warning letters regarding exterior lighting requirements and the possibility of fines for noncompliance. However, at least three homes in the neighborhood -- including the same property referenced above -- currently have nonfunctioning exterior lighting with no apparent enforcement action taken. Similarly, warning letters were also distributed regarding trash cans being left visible outside of collection days in order to "maintain property appearance." Yet there are currently multiple homes, including the same property, that have continuously left large trash cans visible on a daily basis since we purchased our home, again without enforcement. As homeowners who make every effort to follow community standards, it is frustrating to see selective or inconsistent enforcement of these rules. We value maintaining a clean, safe, and attractive neighborhood and simply request that all homeowners be held to the same standards equally and consistently.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

Great Service! Bayou City Luxe was responsive and helpful. Worked with me and my needs, would…read morerecommend to everyone.

Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

Avoid ICON Management entirely…read more This company has caused me an unbelievable amount of stress and frustration as a property owner. Hiring them was a massive mistake, and I genuinely regret trusting them with my property. The communication has been terrible from start to finish. I constantly had to chase them down for answers regarding MY own property, MY own money, maintenance issues, accounting, inspections, and tenant matters. Instead of transparency and professionalism, I received vague responses, incomplete explanations, delays, and constant confusion. The biggest issue is the complete lack of accountability and documentation. They cannot properly explain where the tenant security deposit/reserve funds went. I was told the money was supposedly used for maintenance items, yet when I requested receipts, invoices, work orders, or supporting documentation, they could not provide it. As a property owner, that is completely unacceptable. How do you spend an owner's money yet fail to provide basic proof of where it went? That alone destroyed my trust in this company. I repeatedly requested maintenance records, inspection reports, photos, invoices, and accounting documentation and was continually left in the dark. Simple requests became exhausting battles just to get basic information that should have been automatically provided from the beginning. The entire operation felt disorganized, unprofessional, and honestly very shady. I never felt confident that my property or finances were being properly managed. A property management company is supposed to reduce stress for owners. ICON Management did the exact opposite. They created more stress, more confusion, and more frustration than if I had simply managed the property myself. And don't even bother trying to get them on the phone -- they never answer. Terrible communication, terrible experience, and honestly unprofessional people to work with. I cannot recommend strongly enough that property owners avoid doing business with this company. If you value professionalism, transparency, communication, accurate accounting, and accountability, stay far away from ICON Management.

Shannon Ruiz customer service was impeccable. She was knowledgeable, informative and professional…read more Shannon's communication was extraordinary with me and my client. Thank you, Brigitte Taylor

I waited nearly 3 weeks to write this review to see if anything would improve or get better. To…read moregive Invitation Homes the opportunity to make it right. We had our home Orientation with Fred and he warned us about our leasing agent Shannon Ruiz and said that we definitely should've had Courtnie who is more professional and stays on top of things. I tried to remain optimistic, and hopeful, regardless of what was said. Shannon Ruiz is our leasing agent. I met her 3 days via text message before I received the keys to my home. We were taunted and pressured to ensure that we made payments to move in. We are fully moved in, and this house clearly was not ready for us. There are many maintenance issues. All of the maintenance workers are super friendly and professional however, I cannot say the same about the representatives at Invitation Homes. I've talked to about 10 people who seem to work overseas, it's hard to reach someone in the Houston office, a Direct point of contact. INVITATION HOMES, I AM EXTREMELY DISHEARTENED MY FAMILY AND I FEEL SO VULNERABLE AND ABANDONED. We have no point of contact to deal with issues directly. It's easy to make Maintenance request on the app However, you can never speak to a member of management about anything

The new Chief Building Engineer Is Mike Reeves, He is way better then the guy he replaced, He comes…read moreto my office at least 3 times a week to check on my A/c ....And always ask me if i need anything! I never saw the last guy and when i did all he did was lie to me about my A/c problems. So thank you Triyar for doing something right for a change... Oh and Mike is also so HOT!!!!!!

I rented my very first apartment with Drew, and I have to say I'm impressed. He made the entire…read moreprocess very smooth and non-stressful. I just let him know my budget and what I wanted and he was able to compile a list of places that fit all of my criteria! I have two pets, so I wanted something spacious and pet friendly with relatively new amenities and that's exactly what I got AND at a great price. Would definitely recommend him especially if you are trying to move into the Houston area.

Drew was very eager to help me lease an apartment. He was very professional and personable. Glad I…read morewent with him