I took my son shopping for a gold crucifix and chain. We went to multiple jewelry shops. We started…read moreoff with the small local businesses.. with gold being at an all time high, it proved to be a difficult search. I had a pickup at Bath & Body Works (in the mall) and right when we walked in we saw Segal Jewelers. I told my son we should check it out. Personally, I havnt had great experiences with jewelers in the mall but we still wanted to see their selection and prices. Both my son and I were very pleased with the service, the options and (most importantly) the price! My son was over the moon with his selection and having the knowledge of prices in town, we were given the best price and on top of it amazing service. Thank you Myra for your expertise, kindness and quality time you gave us all. Myra offered us a seat, a tv show for my antsy 5 year old, a lollipop, a drink of water, kindness and compliments. We appreciate you Myra!

Was given a quote of $100 for a diamond necklace, sapphire bracelet, and several other smaller…read morepieces. Went across the street to a PAWN SHOP, and received $520 for the same items. Had issues with apiece my husband purchased there as well

I discovered this business when I had a very unique marquis shaped sapphire, and diamond ring where…read morethe gold prongs were so worn it was barely holding the stones. This ring is very sentimental to me as it is the only piece of fine jewelry I've ever bought myself 38 years ago. He repaired it beautifully! Today, I went to have the ring inspected and cleaned--all is still good. But I had another dilemma. I have an old radio shack frame from about 30 years ago that my son sent me a beautiful message from when he was 2 and the batteries finally died-- yes 30 years! But the problem was this old frame. I couldn't get the batteries out. I tried everything googled, ChatGPT magnets--everything. Nothing would get those stupid batteries out!! You took care of it in seconds and brought back all my favorite memory. Thank you so much for restoring my precious gift!!

Super excited as they were able to quote me for a necklace repair & will hopefully have it ready in…read morejust a few hours! Super excited to get this necklace back! The gentleman was very kind & professional.

What a beautiful store and very nice people! They bought…read moresome items from us at a very fair price. They offer beautiful jewelry at fair prices!

I had several gold pieces from my charm bracelet changed to necklaces for my daughters. They also…read morewere there when I busted out crying when turning my fathers gold into other Jewlery. They were compassionate and patient . That was about 6 years ago and I'm headed back to them now for an update appraisal on a family ring. This is a jeweler you can trust!!I'm so glad they are still in business . Covid knocked many family businesses to the curb, so glad you are still going strong. Also I love just going into the store , it's like a beautiful museum!

Great price, honest people. Very direct and not overly friendly, but they did excellent work for a…read morecompetitive price! I came in right as they were closing to pick up my order and they stayed open to make sure I didn't drive over for nothing. Great small business, very happy :)

Bought my breitling superocean from them. Great service and price. I'll be back. I have a watch…read moreaddiction. The customer service is awesome super helpful staff.

Quickly repaired my watch as a walk in ($15/battery). I had tried to repair it myself so he had to…read morereassemble it too. Thank you

First time here and impressed. Quick, friendly, and honest service. Replaced batteries for 3…read morewatches: 1 Vitorinox and 2 Tags. I would come back here for all services in the future.

Stopped into Baker's Virginia Beach location last month just to kill a little time before an…read moreappointment and ended up having such a great experience. I wasn't looking for anything at all, which made it even better that I found a gold chain I needed for my daughter after she had just broken hers. I was treated with so much respect and couldn't have asked for better customer service. Just one of those easy stops where you leave really glad you went in... I'll be back.

Paid $10 to adjust pendant on necklace. Did opposite of what…read morewas needed and made it worse. Could not program a brand new Citizen watch. Sent other watch to another jeweler to add change battery. The place is comical at best!

I stopped into Tidewater Diamond with a necklace whose clasp had broken (and I hadn't even bought…read moreit there). Will and another team member helped me right away, took it to their jeweler, and had it fixed within minutes. What impressed me most was that they wouldn't let me pay--just genuine kindness. Afterward, Will showed me around the showroom and immediately picked up on my jewelry style. The whole team was professional and welcoming - I'll definitely be back.

I have always had a great experience at Tidewater Diamond. The service is consistently excellent…read moreeach visit. I had come to have a pair of vintage earrings appraised. I was greeted by Camille Knight when I walked in and she was exemplary. She was extremely helpful and professional while evaluating my earrings. Even though I did not make a purchase, I felt like a valued customer and I will return to make future purchases. She even went the "extra mile" by professionally cleaning the earrings! I highly recommend Tidewater Diamond.

This guy is tops! Gilbert's semi-retired and tries to balance work and golf, so his hours are…read moresparse, but he will take care good care of you and really know his stuff. Just like the other reviewer, he charged me $10 for a same day battery replacement. I had to wait weeks for the priviledge to pay a jewler in the mall $60 to replace the battery in the same Tissot. I only did that to keep the warranty intact. If you don't have a warranty to worry about you shouldn't think twice about going to Gilbert!

It's tucked inside a pawn shop but don't be fooled...very honest man. Went in to have my watch…read morebattery replaced. He quoted me $15 and was done in 5 min and charged me $10! Very honest and clean. I'll be back! Go nowhere else but here!