It pains me to write this review, because I've had 90% great experiences here, but the most recent…read morewas truly horrific! Some background- I do A LOT of antiquing, some for resale, but primarily for personal collection. When I come across jewelry, I usually come here and sell it or just verify and decide depending on its value whether to sell. For the last almost year, I usually dealt with Johnny or another gentleman. They were both very nice and always tested my jewelry without ruining it (inconspicuous places like the bottom of the ring bank etc). Yesterday, a girl I had seen once before took my jewelry and tested it. One item tested gold but low karat and another as bronze. That was all fine except when I looked at the rings she had rubbed and tested the front of the ring. Both rings now have dents/scratches and the designs are ruined (one is a signet, so the shape isn't rounded anymore since she rubbed a corner of the front). The second ring was tested in multiple areas along the band and on the front of the ring, it just looks terrible. Resale value and personal value is affected and I am devastated. I didn't say anything on the spot because I honestly have never encountered this issue. I'm really happy I didn't bring a bag of rings I was unsure about. Who knows if she would've used the prongs or some other part of the ring for testing. Whoever is training the newer employees really needs to teach her to test expensive items with more care. If you care about your items or are on the fence about selling, please for the love of god go to a jeweler. I didn't think I had to ask for them not to ruin my jewelry, but here we are.

Came in to buy some gold as a last-minute gift. The store was clean, and the staff was friendly and…read morehelpful. I ended up paying about $30 over the average retail price, but considering the convenience, the sealed packaging, and the fact that I didn't have time to wait for online shipping, I think it was fair. I also checked a few other shops beforehand, and this was the best deal I found that day. I was in and out in less than 10 minutes.

Solid shop and great customer service referring all my friends and family there for all firearm…read morepurchases...

From the owner: XYZ Pawn & Gun is a gun store in Norfolk, VA that offers only the highest quality firearms. We’re…read morenot just a gun store — we’re also a gun club with amazing discounts on used or new guns and more. We’re a gun store that offers a wide variety of firearms and accessories for sale – we can help anyone find exactly what they’re looking for!

According to Ronnie "Lab Created Diamonds have no (Zero/$0) Value!!!…read more "Nathan's Friendly Loaner" offered me "gold price" for a 4.57 Certified Diamond Engagement Ring either a transferable lifetime care plan I was including and a certificate of authenticity included valued at $16,999 new in Canada where it was purchased. I asked for $5000 & they would not even give me a counter offer saying it would be so low I would be insulted. DO NOT TRY AND SELL ANY LAB CREATED DIAMONDS HERE!!! They say the buy them over the phone but don't tell you at "gold prices" I understand pawn shops have to make a profit but I am not going to GIVE you a free four and a half carat diamond. Be nice if before I spent $67 one way Lyft someone told me they accept lab made diamonds...but at ZERO value

I came in here looking for a gift. The selection was good, but prices were a little high for what…read moreyou're getting. I do understand that gold is at an all time high, but some of the pricing was crazy. Customer service was great and the man helping us was very kind!

Honestly, I don't trust a lot of businesses who deals with gold buying but Donald gave me the best…read morefeeling and information about my things including gold and diamonds and I was very satisfied with his price comparing to 3 other offers I got including one pawn shop. Check his prices before you sell to other place, you might get some extra $$$ here. You are welcome (-:

All of the staff are knowledgeable n very friendly. Great experience in a time of needread more

I stopped into Tidewater Diamond with a necklace whose clasp had broken (and I hadn't even bought…read moreit there). Will and another team member helped me right away, took it to their jeweler, and had it fixed within minutes. What impressed me most was that they wouldn't let me pay--just genuine kindness. Afterward, Will showed me around the showroom and immediately picked up on my jewelry style. The whole team was professional and welcoming - I'll definitely be back.

I have always had a great experience at Tidewater Diamond. The service is consistently excellent…read moreeach visit. I had come to have a pair of vintage earrings appraised. I was greeted by Camille Knight when I walked in and she was exemplary. She was extremely helpful and professional while evaluating my earrings. Even though I did not make a purchase, I felt like a valued customer and I will return to make future purchases. She even went the "extra mile" by professionally cleaning the earrings! I highly recommend Tidewater Diamond.

Always good customer service. Whenever i bring my guns in for minor malfunctions they always help…read moreme out fast and efficiently. Proud to come here every time when i need assistance and i don't want to wait in a long line and in need of dire expertise, especially with my AK's.

Entered pawn shop to buy $200 with of silver coins. There coins were labeled way more than market…read morevalue. And saying it's was a supply in demand thing. I said i'd beg to differ. (As someone whose shopped around Norfolk, Virginia Beach, surrounding areas and has access to the internet). Was met with an aggravated tone by I assume was the manager he told me that he has been doing it longer than I've been alive. So a markup of 175%+ on coins makes sense to him. Glad to know I know more about the coin market then him. Someone whose been dealing coins for a "supposed" 25+ years. I Thanked them for there time and left. The gentleman running the counter was very nice and polite I'll give them that. Word to the wise do your research before going in to places like this and keep up on it.

I have been a longtime, loyal customer to this establishment. I recently purchased a firearm from…read morethem and was met with utter silence and scowls. The staff and ownership are rude and ignored me like I wasn't even in the store. Not even a simple acknowledgement or can I help you. Also they are selling the same inventory used/new for the same price on certain firearms. Thats a real bait and switch to a novice buyer! Price gouging has been apparent for a while here. They will lowball you on any trades or firearms you sell! This was my last call and won't ever help support this establishment again! Good luck surviving with the new laws coming in place July 1st. With the work ethic and customer service your displaying it'll be no time before you close your doors. I'd give you less than 1 star if I could.

Josh provided awesome service. I purchased a handgun and a shotgun and with my trade in, the value…read morewas acceptable. Josh answered all my questions and made the purchasing experience very smooth. Definitely recommend and will look to purchase firearms from here again.

Wouldn't know it's never open, came three times during business hours but no luck, I'll try one…read moremore time

Contacted this business via Facebook trying to make a purchase and said I would be there the…read morefollowing day by 1:00 work schedule permitting Received a message that morning saying that if I was not there at that time it would go back on the shelf...Explained to them that's understandable and would be there by 5:00 and if sold before then please contact me so I do not have to make the trip.. I arrived at 4:00 and am told someone else had called so they put a hold on it for them...Reminded the person we have been in contact all day and as agreed I have cash in hand but was told they can not sell it to me... Wasted trip and time and would not recommend this shop to any one

GREAT RANGE!! My Son and I went in late Nov / early Dec 2025 to try out their range for the first…read moretime and I was more than satisfied with their service / range procedures. Range fee was very affordable and they have a huge selection of rental weapons as well. Overall, we had a great time at this place! Thanks much for an amazing time! Cheers, Ben

Excellent service with very knowledgeable staff who aren't afraid to help and give you adviceread more