I'm not sure why the reviews are horrible, the man was straight to the point when I got there…read moreasking if Im going to guns or tackle. Once we entered the store he asked if I needed help and I told him I'm here looking for ammo. I asked him where his selection for the 9mm and .40. He showed me his various selection of ammunition and I left with a couple boxes. Yall should definitely consider going, don't mind the reviews.!!!!!

I went to get some mags for my new Girsan today and honestly I've never in my life been more pissed…read morethan I was after mind you not even going inside he not only had a disrespect and obvious bigoted remarks he very much so didn't bother helping at all and on top of all of this choose to insult the store in which I purchased the firearm cause and I quote it was a pawnshop which I mind you was in reference to superior pawn who no matter which store I went to never and I mean never have I had so bad of a experience and even still go to the one near me for range days honestly worse experience I've ever had and to be honest I hope ppl actually read these reviews cause I sure as hell didn't and now i completely regret it.

spent some time with the in house gunsmith, Ace, very knowledgable and capable craftsman. I would…read morefeel confident leaving any of my guns with him to fix if needed. Great gun shop where I've purchased a majority of my firearms and spend most of my range time at.

Great place, low key knowledgeable people If they don't have…read moreit (which is rare) They can get it

Solid shop and great customer service referring all my friends and family there for all firearm…read morepurchases...

From the owner: XYZ Pawn & Gun is a gun store in Norfolk, VA that offers only the highest quality firearms. We’re…read morenot just a gun store — we’re also a gun club with amazing discounts on used or new guns and more. We’re a gun store that offers a wide variety of firearms and accessories for sale – we can help anyone find exactly what they’re looking for!

The manager and service personnel have little knowledge about common electronic music and audio…read moreequipment. Also, the personnel here have poor customer service skills, and are often rude and offensive when interacting with customers. I would not recommend anyone patronize this business.

DO NOT GO HERE. They are extremely rude, ignorant, and disrespectful with a gargantuan lack of…read moreproduct knowledge. Stop supporting these outlets in our community

Great service, very knowledgeable in all types of firearms. I am looking forward to their…read moreexpansion plans coming to fruition. They have most DEFINITELY gained a return customer.

Well I had chosen them to do a transfer for me last week, mostly because they had a low fee for…read moretransfers but once I got to the bussiness it had a nice family owned atmosphere, small place where you would be treated right. Well they call me today and say my transfer is in and I could pick it up before 6. Cool I thought. Well, before I go any further let me say I was having a collectable 1955 cosmoline wrapped rifle transferred. So I get there and fill out the paper work for the check, while they running it, they say have a look at the rifle. Well when I look in the shipping box at the rifle, I see that all the cosmoline wrapping has been removed... So I ask them whats up with the cosmoline being taken off completely and they say they had to take it all off to check the serial number... so this rifle that has survived 59 years wrapped and has gone thru at least 3 transfers before (import, buyer, pawn shop, and now me) suddenly had to be stripped of its cosmoline shell. I was pretty well upset about this and after a 5 minute discussion where they basically said there was nothing they could do, I took receipt of my naked rifle and a plastic grocery bag full of cosmoline wrappings and left. I felt really taken advantage of. So I get home and after looking in the box closer I see that the bayonet and cleaning kit are not in the box. So I have to call them back to look for them and now I have to go back and get them ... So after talking to the owner for a addotional 20 minutes on the phone I was told there is nothing they can do and it is MY fault for not being specific about handling instructions after they received the transfer... So i pick up the parts and only words i say is where is the tag also, i am quiet and reserved as to not escalate things. So now I'm screwed, and my collectable rifle is now worth a third less and is no longer in the more desirable collectable condition. So beware, they seem to not be concerned with having customer service, I say two thumbs down for them. If it was a honest mistake just say so and make it right as possible but they choose to blame me. Looks like I am going to have to find another FFL for transfers in the future. Beware! Shop with them at your own risk!

This place is great. Very friendly and knowledgeable staff. A wide selection of cool items,…read moreespecially if you want to build your own AR. Definitely recommend this place. A small shop that delivers on customer service.

BUYER BEWARE! Employees are okay. Owner is not. I attempted to make a purchase and apply a small…read morestore credit, in my name, and verified by the store manager. The owner refused. Called me yelling using foul language and wouldn't allow me to talk. I told him to just forget it. He replied, "I am going to forget it. I'm tired of this s#*t" and hung up. This just confirms that conflicts are common and also confirms Tacticool's substandard reputation. Very unprofessional and a bad business. The credit isn't worth the fight. He can have it. Any rebuttal of this statement is simply not the truth. Find someone else. There are plenty of good ones out there.

Always good customer service. Whenever i bring my guns in for minor malfunctions they always help…read moreme out fast and efficiently. Proud to come here every time when i need assistance and i don't want to wait in a long line and in need of dire expertise, especially with my AK's.

Entered pawn shop to buy $200 with of silver coins. There coins were labeled way more than market…read morevalue. And saying it's was a supply in demand thing. I said i'd beg to differ. (As someone whose shopped around Norfolk, Virginia Beach, surrounding areas and has access to the internet). Was met with an aggravated tone by I assume was the manager he told me that he has been doing it longer than I've been alive. So a markup of 175%+ on coins makes sense to him. Glad to know I know more about the coin market then him. Someone whose been dealing coins for a "supposed" 25+ years. I Thanked them for there time and left. The gentleman running the counter was very nice and polite I'll give them that. Word to the wise do your research before going in to places like this and keep up on it.

Great selection of guns!! Bought two! Prices are pretty good! Really cool shooting ranges that are…read morevery popular and heavily booked! Not as easy to book as I had hoped, but still cool! Rangemasters are very cool and knowledgeable!

Nicely organized and clean facility. I went to shoot with my brother. He has a membership here…read more which helps get priority booking for range time. It gets quite busy! I did not know they have an archery range here!! Otherwise, I might have invested in a compound bow years ago! Check-in was easy. I had to fill out a waiver since it was my first time shooting here at this range. You just go to the kiosks to the far left of the check-in counter. Be sure to have your Driver's license/ID with you because you will need it to type in the number when you check into the kiosk for the waiver. Plus you will need to turn it in at the check-in desk while you're in the range. You must have safety glasses and ear protection before entering the range. If you don't own any you can purchase safety glasses for $4. My brother loaned me his ear protection and he brought his own guns and ammo. You can purchase from a variety of targets that are against the wall to the right of the counters. Just state which number to the staff. They will give you a stapler to attach to the board in the range. Holy cow! Gunfire can get EXTREMELY LOUD and jolting in there depending upon who is firing what in there. Some dude was firing a weapon that felt like it shook the range and jolted my body. My brother told me what it was they were firing but I forgot. Me and this teenager laughed and looked at each other because MY GAWD, the sound and pressure of that weapon felt like a sonic boom. LOL. They have staff inside the range to change out the back boards if needed and to sweep up the shells to prevent tripping as well. Restrooms are available as well with many multiple stalls and were very clean.

Top notch customer service and great selection of products!…read moreGo to spot in the area. Highly recommend!

Well they moved. Reduced there in store stock by over 75% and the place is not that easy to locate…read morefrom the road. They've moved into a previously bank building and it still looks like one. I mean You can't even see the sign from the road. Luckily a kind lady who waited on me Gabe some really good directions to get there. Was looking for some sew-on Lieutenant patches, something they previously had in stock but now they don't. Can order them online but I needed them right away. So I left without. The store is small, a decent stock but nothing really spectacular. The prices are decent and the customer service is great. With that being said I would suggest shopping elsewhere if you are not in the area. I drove a great distance for some patches but they didn't have them. Happy Yelping.

just great people,good products,I have bought a lot of tools there and musical instruments,if you…read morebuy an item that does not work for you,they will find a way to make you happy.Great value for the money.

Everything Went Well went There to seek Amy Gold Chain,And A Couole Of Very Nice Hats And I Got…read moreExactly The Right Payment I Was Expecting And I Will Definitely Be Going Back In The Future I've Been A Customer Of Theirs For Over 25 Years So When I Get into A Jam They Will Tell You Upfront You Don't Have To Sell Your Item's They Can Get You A Loan For A Month And Pay Back What You Owe And Get Your Item Back!!