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Midwest Detailing And Auto Reconditioning

2.5 (64 reviews)
Closed 9:00 am - 5:00 pm

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Ken S.

Midwest Detailing & Auto Reconditioning did a fantastic job on my 2014 Chevy Camaro. I think the car looks superb and better than when I picked it up from the dealership. The inside was spotless. They did a great job shampooing the carpet. The outside absolutely sparkles. I will garage for the winter but I am so going to look forward to having this car clean and shiny next April or May. I will be back to Midwest Detailing. Yes - it took about three hours but wouldn't you want to have the time taken to do a GREAT job. They had a steady stream of customers so you know they do a good job.

Their workers broke the plastic nozzle that connects my windshield spray hose to the nozzle. They won't return my call.
Bridget R.

DO NOT HAVE YOUR CAR DETAILED HERE! You'll regret it, just as I regret it. I should've listened to the Yelp reviews - they're spot on. WORST CUSTOMER SERVICE I'VE EVER RECEIVED. Damaged part of my car and won't pay for it. Lesson learned. In August 2014, I purchased a Groupon for Midwest Detailing and Auto Reconditioning and made an appointment for the following month. On September 29, 2014, I dropped off my car for an appointment on September 30. After picking up my car on September 30, I inspected my car and realized they broke the spray nozzle that connects to my windshield wiper fluid hose, and I'm currently unable to wash my windows. This may sound trivial, but the horrible customer service I received coupled with the fact that they won't return my call or pay for the repair to the damage they caused is why I'm reporting this business. The following is a detailed description of the events that took place with this "business," the terrible "customer service" I received, and the problem with my vehicle after their service. When I dropped my car off the day before my scheduled appointment, I was told to leave a note with my keys saying what time I'd be back to pick up my car the next day; I wrote 5:30 pm. When I called the next day to check in on my car, I said I'd be there at 5:30 pm to pick up my car and was told that wouldn't be a problem (I was told their business hours are 8-6 p.m.). I received a call the day of service at 4:45 pm from their workers saying they were leaving for the day and were leaving my car keys with the gas station next door. I asked them not to leave, as I was uncomfortable leaving my keys at a random gas station when I didn't know them. I was told to call their owner and that they were still leaving for the day, even though I specifically said I was coming in at 5:30 and their shop closes at 6. When speaking to the owner, John Carlson, I asked him to not leave my keys with the gas station and that I'd be there very soon. He said it was fine, the gas station is trustworthy and that sometimes his guys just "leave early." I told him that may be the case, but my business wasn't with the gas station. I let the owner know I'd like to go over my car with someone there in case I had questions and that I was uncomfortable with my keys being left somewhere else as that is my personal property. He proceeded to yell at me, saying I was untrustworthy of them, I was a horrible customer and they were still leaving my keys at the gas station. He kept saying "You're the only person who has ever had a problem with this!" I calmly asked him to not raise his voice at me and to treat me with the respect a customer deserves. I also let him know he never made me aware that my keys would be left at the gas station if the workers would leave early, and if he had, I would have made sure to come even earlier to get my car to make sure someone was there. He then said in a very sarcastic and extremely rude manor, "Well then from now on I'll make sure to tell everyone that I'll leave their keys at the gas station because Bridget said so. You can just grab your keys from them and get on with your life!" He yelled "You're just going to try to find something wrong with your car, I know it!" I realized the conversation was going nowhere and I wasn't going to sit on the phone while someone I just paid to detail my car was screaming at me. I thanked him and let him know I will never return there again. When I picked up my car, I gave it a very detailed inspection and discovered they had broken the plastic nozzle that connects my windshield spray hose to the spray nozzle on my passenger's side. I then left a detailed voice message with the owner of Midwest Detailing letting him know what they broke and that I'd be reporting him to the Better Business Bureau. He did not return my call. I've never been so insulted in my life and will NEVER RECOMMEND THIS SCAM of a business to anyone. I work in the customer service industry - I've seen plenty of bad customer experiences but I've never received such poor customer service. I've reported them to Groupon and the Better Business Bureau.

This is their definition of "Detailing"

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2 years ago

For under $400 this was by far the best detail I've received with my vehicle. My paint is sparkling like never before.

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3 years ago

Omgg!! They mad my car look brand new!! I gotta tell my family about them, you guys have to give them a try.

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8 years ago

Everything is good. A couple things could have been a bit better but overall im satisfied.

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Ask the Community - Midwest Detailing And Auto Reconditioning

Review Highlights - Midwest Detailing And Auto Reconditioning

I live in Arden Hills and just walked in off the street after seeing a sandwich board sign on Lexington.

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Pristine Signature / Minnesota PPF

Pristine Signature / Minnesota PPF

4.4
(34 reviews)

Only spoke to the owner over the phone but we was convincing enough to have me come to them for my…read moreceramic coating as opposed to using the dealer. I went in for a window tinting, to include and ceramic coating. Because they were backed up they took over 4 days for this service. Upon picking up my vehicle, I immediately noticed scratches on the paint. I was slightly annoyed because they called me multiple times after the car was ready to ask when I was coming to pick it up. Only for me to see that the car was not inspected and ready to be delivered. They ended up giving me a discount to make it right and offered to redo. I accepted and was grateful for the acknowledgment. While their services may take longer than I expected, they offer a rental car or Uber service. They end result looked great however I am concerned that no paperwork work warranty is offered. They have areas of improvement for a professional business but the quality of work appears to be great. As suggestions, I would suggest a legit drop off process. When I dropped my car off, no one even asked for my name or phone number. When I picked the car up, I was told about a warranty but not given a detailed receipt or any warranty documents. I had to request this.

Yet another vehicle taken to pristine and I'm still amazed by their work. Got tint, PPF, and…read moreceramic coating done today. Amazing work, absolutely the best communication. Mylan and his team are truly magicians.

Perfect 10 Car Wash and Detail Center

Perfect 10 Car Wash and Detail Center

2.6
(88 reviews)

I love Perfect 10 to get my car washed. 1st you drive up and are greeted by the attendant to decide…read morewhich of the multiple car wash options you want and if you want to add (additional charge) for washing mats ( vacuum is already part of the car wash ) Then onto the drive up to entering where the washers will guide your car in. On good weather days this line can get pretty long, but they do well to move the line as quick as possible. You then leave your car ( and your remote start fob if you don't have keys in the ignition) and go inside where you take the paper ticket given to you by the original attendant and present it to the cashier. The cashier will hand you a claim ticket to give for the washers when your car is ready. Inside there are many retail items for sale, fun greeting cards, snacks, candies, drinks and microwaveable foods. And of course car retail items such as air fresheners, tire shine, steering covers and many other things. It's a pretty nice variety. In this area there are large windows looking into the car wash area, you can watch your car going thru all its cleaning stages and special waxes/coats. It's fun to watch. Then you take yourself over to the waiting area where your car is finished off being towel dryed, and wiped in the inside. Tires are wiped as well. The attendant will wave you out when your car is finished. You hand them your claim ticket. Before you go out to get your car, there is a box to put in any gratuities that are shared by all workers. They do close if the weather is too rainy or too cold, despite any posted hours. But a well run place to get your car crispy clean!

Perfect 10 car wash is a great car wash, the guys work hard making everything just right, I usually…read moretake my floor mats out before going but I have had them clean them for additional cost, usually after winter and they turn out great ( I never switch over to carpet, leave my weather tech in year round) I got the Rainbow wash today and I swear I leave there feeling like I just paid a huge amount for having my car detailed, They have online coupons, I think my total was $33.00 only because I bought a very cute birthday card, there cards are the best!! Very good value, nice clean building to watch your car being cleaned and fun stuff to shop for. You better always be around, been going here for years!

Midwest Detailing And Auto Reconditioning - auto_detailing - Updated July 2026

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