I recently needed the services of ServPro and let me tell you their response time was AMAZING. I…read morecan't say enough good things about them. From Cassie who answered my phone call and questions to Josh who went ON SITE and got me a quote within hours. The Servpro Team in Mason city has a sense of urgency and response time I have not experienced in a long time. They couldn't have been more friendly and helpful. Need Servpro? Call the MASON CITY Servpro ASAP and they have you covered. Period.

Worst experience my family has ever had to go through was working with these guys. First off we had…read morean incident where our hot water dispenser combusted in our kitchen we had a competitor of servpro take care of it since they are in the city we live in. After the fact we were recommended to use Servpro to provide us with the reconstruction side of things. Our incident happened 01/24/2024. They were finally able to finish it as of yesterday. These guys made up every excuse they could on why they couldn't do it or they would tell us a certain point someone would be at our house working. After not living in our house for months while we were expecting our first child we came to our unfinished house the night before we headed to the hospital which was in September. We literally would laugh saying what if they weren't done by the time our son was born. Well a side joke between the lady and I came to reality. The guys that we were working with sounded to be huge into family and what not. Well they weren't thinking about us when they gave us a 3 month time frame that evolved over a year. Houses are built before these guys could even fix are issue. Our neighbor even retired last March and rebuilt his whole kitchen before ours was done. The lies we were constantly fed along with no one ever getting back to you. The damage they caused to appliances while working in our house. People taking my own personal belongings out of our garage. The real icing on the cake is that they want to charge us extra money for them having to re-do tasks that they couldn't find anyone competent to do it right in the first place. Sending invoices that are almost 20 grand over what was said in place. The owner can't own up to the fact that their team dropped the ball. Sounds like it's pretty common with these guys. I would advise everyone to not go through them. They will cause you stress physical and emotional stress. Hire someone that will fulfill your needs and take care of you! Not these guys who won't take care of you!

They did good work cleaning up after water damage in my parent's home. I will definately call them…read moreif I ever need that kind of service.

I use White's often by referring my customers to them when we run into water damage from leaking…read morepipes. Keith and his staff are amazing at calming people down during these stressful situations and they are all amazing at respecting everyone and their property. Don't hesitate to call White's

The team was great to work with. They responded within an hour and worked around my schedule to…read morefind a time for a quote. They were able to schedule me right away and stuck to their pricing, even as things changed. Would definitely recommend for any mold mitigation issue.

Damian with Five One Five Restoration helped us out when our downstairs bathroom flooded.  He did a…read moregreat job with the clean up and restored the bathroom to look even better than it did before the flooding! We had a fantastic experience with Damian and I recommend him to anyone needing restoration services.

Brant was extreme late by 2 to clean the carpets & can't give estimates on remediation so we both…read moretalked to his Boss & said they'd come back the next morning. David the product mgr. arrived & wouldn't do the job & refused to even give an estimate without going directly through insurance. I called the office afterward & spoke to a woman voicing my frustration & she said, " Well idk what you want me to do about it." I asked politely for (one of) the owners to call me back but they never did. Total waste of time. Due to the delay, I had to rip out all my carpet for fear of mold since it had been just over 48 hrs. Horrible communication, dishonest, obviously they care more about the money than the customer. I NEVER leave bad reviews & leave great reviews often. Totally baffled by a CHRISTIAN family owned organization..? Do better please!

Awful! I would NEVER do business again! Did a terrible job. We requested they come out and fix the…read morestreaks and the guy stopped out and told us that they were just wet streaks. They don't fix wet streaks. We waited 3 days and had MR. Carpet come clean the whole house over the RIGHT WAY!

We had some minor water damage. All the people that performed the work were professional The work…read morewas done on schedule and on budget. I would use them again

We are very excited about the completion of our addition; it is exactly how we pictured it. Chad…read moreand his crew were so great to work with. Their attention to detail is top notch. They are very personable and took the time to make sure the finished product matched our vision. We will definitely work with them in the future and highly recommend ServiceMaster by Complete Recovery.

At first everything they fixed needed to be fixed again! Terrible communication, never knew when…read morethey were coming or they were always late. The people they contract with, especially their plumber was way overpriced and actually caused another problem when fixing the original problem, which cost $600. After lots of complaining, they came back and did a good job. Wish it could have been that way the first time!

Excellent service when my basement flooded. I was at work, but they kept me well informed about the…read moreentire process. They cleaned my carpets and brought them back looking like brand new. Great company to work with.

ServiceMaster by Rice is professional and knowledgeable. I highly recommend giving them a call!read more

On time ( early actually) very freindly, awesosme job, very great customer service I will def…read morewant them again when I get furniture moved back Service mastrer By Rice out of Fairmont Mn I believe the guys name was Mike

Outstanding service in every way. When mold was discovered in our attic, Lewis Restoration was…read moreonsite within two hours to assess the situation and begin a proposal for remediation. They communicated superbly throughout the project, very clearly explaining what needed to be addressed, and how they would approach the project. Once the project began, we were very impressed with the expert staff, and we are grateful for their respect and care of our home. We are completely satisfied with the project completion and are relieved that the mold issue was totally resolved. We highly recommend Lewis Restoration and their staff!

From the owner: Water, Fire, Mold Remediation & Trauma Scene Clean Upread more

Responded with personal at the door within the hour of calling. Half basement flooded with black…read morewater. Keyrsten stayed with us, talked us through everything and even worked directly with our insurance and plumber, coordinating with each individual entity and relaying it back to us. She will get the job done! Couldn't recommend these guys any more when you're in a pinch. They are the best!

From the owner: SERVPRO of Austin & Albert Lea is the top choice for cleanup and restoration. We offer…read morecomprehensive residential and commercial services, specializing in storm, fire and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.