Triple charged 8 months got 1 refund. Owe one more ... They Charged cash, Said won't take my…read moreinsurance. Then collected from my insurance...as well.... Shikra ...book keeping. Had dragged on and lied to me 10x... Very unprofessional and not sure about how legal that is with insurance ? Service ok.. super old and retired doctor.. nice guy but repeated him self 5x... Its the lies, avoidance and double charges that gets you a 1 star and soon legal action.

DO NOT COME HERE! I've made a big mistake. They billed for…read morethings that they did not do and VERY UNETHICAL. He talked to me for 5 mins, looked in the eyes and told me to come back when I actually have a problem with the eyelids (there was no problem at the time of visit) and charged me for X,Y,Z procedures that were not performed during the visit. He even wrote it in the note... Why not write some fake surgical procedure so you can charge me more? Being a healthcare professional myself, I know what are professionalism and ethics. This place has NONE. The staff whom I encountered there were very rude (even the person who answered the phone). I was very polite and do not deserve people to talk crappy to me like that and neither do you. I have private insurance and even if I didn't, they have no rights to speak to me rudely (given that I treated them with respect).

Just the very WORST Health Care provider possible…read more I was unable to schedule an appointment because there os just an endless phone tree There is no human being available to answer What would ANYBODY do in.an EMERGENCY???!!!???

I received care for a poison-ivy rash from this location. I was under the impression this was an…read more"urgent care"-type center. There was no indication this was an emergency room and would be billed as such. The visit and treatment took ~5min. I received a bill for over $400 saying that this was an emergency room visit. I spoke with Edith B about disputing the bill, and she was no help. I would not recommend using this location for any medical treatment. The staff are not friendly, and will lie to you. Everyone working here should be ashamed to say they work in the medical field.

Apparently Duly Health and Care is now charging patients who send messages to doctors via the…read morepatient portal (My Chart). Previously this service was free but now they are charging. Ridiculous to pay a hefty charge for a question that the doctor probably took a minute to answer. Didn't receive any notification that this change was taking effect or never would have sent a question. EDIT: I did a Google search and found this: "While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services."

Here I am again. Check-in was quick and easy. Staff were…read morevery accommodating as usual. This still begs the question: Why am I still not walking well on my own? Why am I still in so much pain? Well, I'm here getting an Electromyography (EMG). An EMG measures muscle response or electrical activity in response to a nerve's stimulation of the muscle. The test is used to help detect neuromuscular abnormalities. During the test, one or more small needles (also called electrodes) are inserted through the skin into the muscle. The test sounds worse than it is. Dr. Mercurio was excellent. I'm confident she will help. Our hope is to find out also why my left leg and foot are numb. I'm finished now and look forward to the results.

I needed to get in right away since hubby and I share a car; and we have a child needing to be…read moredropped off at school at 8:45am. I arrived 20 minutes before 8am, when doctors start seeing people. The woman at the check in desk (Debra) was very kind and helpful. She took care of everything, told me I was second & directed me where to go. No one was called in until 8:10am. The woman they called in first came after me and the other woman. Then, 3 more people went in (1 being the woman ahead of me & 2 individuals that arrived afterwards). I checked in with the front desk to see why I hadn't been called. Debra inquired. They called me next. The male nurse took my vitals and was friendly. After he left though, I wanted in the room to see a doctor for another 15 minutes. Checked with the desk; they said someone would be in soon and that there was someone with an emergency they had to attend to first. Doctor saw me for 5 maybe 10 mins max. She was nice. I just really hate how long the entire process took and was charge $50 for all that waiting and such short time seeing the provider. Considering I arrived early and was the second in line, this shouldn't taken as long as it did. I get that medical offices are understaffed; however, the fact that people were called in before me who arrived afterwards, that's unfair. Walk ins should be seen according to the order in which they arrived. I'd give this a one star review if it wasn't for the friendliness of the staff.

this review is for the good experience i always have when chris does my blood draw. he's…read morepersonable, kind, and excellent with his ability to somehow not make it painful!

Maria is the BEST! 3 year mystery solved by her in one visit! Whole experience was great!read more

This Midwest Express (ME) location did not bill my insurance for a visit, then charged my credit…read morecard without contacting me regarding the situation. ME says my insurance denied the claim, but my insurance confirmed that ME did not submit the claim. I contacted ME in April and then in June, but no one from ME, including the patient "advocate" I emailed, has updated me about the 'escalation' the rep initiated 6/17/25. Tried messaging via social media and got no response as well. This lack of customer service is unfortunate because I received consistent and efficient service at their Northbrook location.

Just went there yesterday for my teenage son who had the FKelly Karas-Hedrick who is a DNP a (nurse…read morepractitioner with a doctorate degree), is the kindest and coolest professional urgent care provider with a bedside manner so positive, it's rarely seen in urgent care! We have seen her once a year or twice a year for three years for my two son's various flu and other injuries. We are so grateful she is there. Please don't leave, Dr Kelly! If every provider were like her, our medical field would be serving all patients SO well. Here's why: She always thinks of everything without me even asking, from meds, to at home things to do, to a school note, without hesitation. She always makes a little bit of small talk with my sons, but it's like she really cares. Bonus: The place is clean, the front desk staff is friendly, calm and efficient. They smile and are efficient and great with insurance and I haven't ever received a crazy bill from them ever. The wait time has never exceeded 15 minutes. We are out within 45 min including payment and lab tests. I am not getting paid by them to say all this stuff LOL haha! I don't know anyone there either....but I just have to call out this example of urgent care DONE RIGHT. Dr Kara's-Hedrick, DNP, please always continue being the best urgent care provider we've seen! To the staff: Stay well and take care of yourselves and know that your job MEANS A LOT to the community. Your kindness and helpful demeanor makes all the difference when we are feeling ill!

Stephanie took great care of me. I came in for a tetanus booster and thats what i got. She examined…read moremy cuts and scrapes, and gave me good advice. No nonsense, in and out.

Amazing experience at Kiddos Health. We had almost no wait, and the staff were warm and welcoming…read more The provider was kind, thorough, and made my child feel completely at ease. Clean, organized, and truly focused on kids. This is exactly what pediatric care should be. Highly recommend!

I brought my son to this urgent care because he was having chest pain and I trusted the good…read morereviews. Unfortunately, our experience was very disappointing. We waited over an hour in the waiting room before he was finally taken in, and then another two hours in the exam room before seeing the doctor. During this time, my son was still in pain, and when I asked about when the doctor would come, the front desk staff simply told me they had "urgent patients" to see, as if my son's chest pain wasn't urgent enough. The doctor himself was professional, knowledgeable, and explained what testing was needed, but the front desk was completely unprofessional. They couldn't answer basic questions, including whether my insurance would cover the monitor, and instead told me to "call my insurance" at 8:40 pm. When I explained that I needed to get home because my little one was with a babysitter, the staff member told me, "we all have to go home" -- a very unhelpful and inappropriate response. In the end, we spent nearly 4 hours there (from 5 pm to almost 9 pm), and my son never even received treatment for his pain. If I could give this place 0 stars, I would. The doctor may be good, but the way the front desk manages this place makes it one of the worst places to go when you're sick and need urgent care.

I'm one of the lucky ones. I have very good health insurance that allows me to get the best health…read morecare when ever I need it. But today- due to some flu shot bureaucracy- I found myself at the Take Care Clinic, located inside select Walgreens, trying to get a flu shot as my regular flu shot provider came up empty. This place was amazing! Staffed with only two people- a nurse practitioner (Lauren) and her assistant (Irma), they moved through a large number of people quickly and efficiently. We were told that they only had 12 flu shots left and that there were people on the list before us and that we should take a seat to see if someone didn't show up. So we took a chair and waited. We didn't have to wait long before Lauren called us into the room and got us our shots. Hooray! It didn't have to be that way. She could have just told us to come back another day. But she didn't which was much appreciated as two of the colleagues that I was with had illnesses that required them to get the shots. The Take Care Clinic handles a wide variety of health needs from physicals, to vaccines, to writing prescriptions to treating all kinds of everyday illnesses. They are open 7 days a week and take most forms of insurance or you can pay directly for the service if you don't have insurance. I can't speak for all of them- but this clinic was clean, efficient and willing to go out of their way to service their patients even at the end of what looked to be a long day for the both of them (looked like flu shot syndrome to me!). I certainly will remember Take Care Clinics the next time I am asked where to go for a everyday health care needs.

Finally, a good experience with a Take Care Clinic! My fiance had been bugging me (in the most…read morecaring way possible, of course) to get a flu shot. I didn't really want to, especially since I didn't get sick last year, but I was a victim of Swine '09 (never forget), and I do seem to get random illnesses, so I gave in. I also got to kill two birds with one stone in this trip since I needed a tetanus shot because my genius self knelt on an old nail and got a slightly deep cut. Flashbacks to the "Arthur's Knee" episode of Arthur were putting the scare in me, so I figured I'd be safe and get that shot as well. I walked into Walgreens around 5pm, right after work. I was expecting a long wait due to flu season and the time of day, and because I didn't have an appointment (I was told it's not needed for a shot). I had checked the wait time online prior to my arrival, but I called BS on it for the reasons listed above. It was right, though. When I got there, there was only one guy ahead of me. Sweet! I checked into the kiosk and entered my info. I checked the vaccination boxes for flu shot and tetanus. A guy came out and helped the customer in front of me, and then he was seen. Then he came over to me, asked for my insurance and ID, and gave me the flu shot paperwork to fill out (1 page). I made sure to tell him I was also there for tetanus and he said that's fine and told me it would be about 20 minutes until I would be seen. Pretty standard. No big. The waiting area and overall health part of this Walgreens is super nice. Totally remodeled, not that I know what it looked like before, but it was pretty damn pristine. They had a nice TV monitor in the clinic showing the order of people being seen for the clinic, and those waiting for prescriptions. They also had a nice, comfy seating area. Not just some crappy chairs but a nice long cushiony seat. Could use some magazines though, but I guess they want you to buy those. Finally it was my turn. The nurse practitioner was very efficient, yet friendly. I was a little taken aback at first because she was so on her game that it almost came off as rushing, but the more I talked to her, the more I realized that's just how she is. She got the flu shot ready and I made sure to tell her I was there for tetanus as well. She first told me that I didn't indicate that when I checked in and I told her I did, twice: first on the kiosk and I told the check-in guy as well. Once she realized I wasn't at fault, she got me the paperwork to read about tetanus, and got that one ready as well. I got a shot in each arm, meaning I felt like Gumby the rest of the night. She processed my paperwork, asked if I had any questions, and I was on my way. I really appreciate the fact that they have a check-in guy rather than having the nurse practitioner have to do it all herself, something I've seen at other Take Care Clinics. This allows things to move on pretty quickly. I was in and out in about 10 minutes. If I can't see my doctor for whatever reason and need to come back, I'd feel totally comfortable doing so. Keep it up, VP Take Care Clinic. Don't prove me wrong.

Zero stars. Possibly the worst medical care and facility ever. This place should seriously be…read moreinvestigated and shut down for malpractice. The doctor is a hot mess and all over the place and very unprofessional, nonchalant, disorganized, and misdiagnosed. Made the mistake of coming here a second time out of desperation and candidly we forgot we had been to this place before, and both times we needed to go someplace else for a second opinion and to be correctly diagnosed for my daughter. Don't go here. And if you do, good luck.

i wouldn't have came here if I knew Edith Alvarez was going to be so rude! she is very…read moreunprofessional and was on her phone half of the time like if my health didn't matter at all! I over heard her talk bad about her work crew and I couldn't feel more uncomfortable. definitely won't be coming back!

Radiology clinic with MRI equipment. Came here with a mammogram patient. The medical staff was…read morefine, the receptionists were a tad unprofessional. They didn't seem to realize the people in the waiting room could hear their casual conversation. They also don't seem to know basic manners in terms of addressing patients using formal titles and last names, just assuming an informal first name use, and raising their voices to talk to anyone middle aged or older as if assuming dementia. I understand that it's hard to keep staff on hand, and no one has time to train front-end workers in civility and proper manners, the quality of the screening is what is truly important.