Dr Michael Sifri was an ophthalmologist in private practice, as was his father who also worked in…read morethe Anderson Ferry location. Both are now deceased. This practice is one of the very few in Cincinnati who are not part of the 80 + doctors at the Cincinnati Eye Institute and whose practice is not owned by a Wall Street Private Equity company. His nephew, Dr. Alex Kuley, joined the practice a few years ago. The small practice treats patients as individuals while being on top of the latest procedures in eye surgery. I am a retired physician. I appreciate their approach and have sent many family members and friends to them. My husband sees them. (He has no eye problems other than needing reading glasses.) My Mother-in-law, who has macular degeneration, also sees them.

I have been (seeing) Dr. Sifri for decades. It's not merely his skill level, but his manner…read more Awesome. He's also a wonderful human being who gives of himself to the poor and unserved. Wish I had other MDs like him.

My experience at CEI was disappointing from start to finish. Both my primary physician and…read moreoptometrist referred me here specifically because of recent concerns related to how GLP-1 medications may be affecting my eyes. I expected expertise, curiosity, and at minimum a willingness to engage in the conversation. Instead, the appointment felt dismissive. I was told only that it wasn't glaucoma--information I already had--and none of my actual concerns were addressed. Rather than digging deeper or offering guidance, I was pushed back toward my primary care doctor, leaving me stuck in the middle while no one takes ownership of the issue. On top of that, the interaction itself was handled rudely, which added unnecessary frustration to an already unproductive visit. I sincerely hope CEI invests in staying current with emerging medical topics, including how newer medications may impact eye health. Patients deserve providers who listen, collaborate, and lead--not ones who rely on outdated scripts and dismiss valid concerns. As it stands, the visit felt like a waste of time and an opportunity for better care was missed.

They were bought by private equity and it shows. Charged me a fortune for a procedure without…read moretelling me beforehand that it was costly. They just said, want to try this? It might help? And I was like 'uh, sure!' And they later charged me $400. Went there for a follow up and waited an hour after my appointment without being seen, left, won't be going back.

Terrible rude receptions and booking service. I was 20 minutes late because of traffic. I sat if…read morethe office after checking in for ten minutes and then just got a rude comment from a very un friendly receptionist that they would not see me. This person would not be working for me long. I would find someone more professional to represent my office.

Their front staff is not competent. I called for an appointment in September, schedule for…read moreDecember. I show up and forgot my insurance card, but I offered my Id, the insurance number, I even told my wife could send a copy by email, fax or scan and send to a phone. They told me they need the physical card. I even offer to go back home , and get it if they could put me in 30 minutes later, they said they had time in February of next year. I wonder if that is because I am Latino, because certainly all they need is the insurance number and my ID . Terrible service

When I walked into the office, it smelled horrible. There were cans of Febreeze air spray in every…read moreroom I was taken into. As a person with perfume allergies, I walked out of the office feeling horrible. The bathroom and patient rooms were filthy. The patient chair in one room was all torn and repaired with packing tape. The exam room had a cart in it with supplies and it was covered with dust. The walls in the patient exam rooms were stained with who knows what? I saw Dr. Holnbeck after Dr. Naqvi performed cataract surgery on me. On the first visit with Dr. Holnbeck she was friendly. After the first surgery, visits went downhill. When I had my second eye done and I said I was upset because my distant vision was blurry, she became short with me. On the second visit, she came into the room and was not friendly at all. She asked how I was and I told her I was not happy. She said, "I know you're not happy." She told me my vision was fine. I told her I did not understand how she could tell me my vision was "fine" when everything in the distance was blurry. She then started raising her voice while she was waving the little eye paddle they use at me, and said, "There is nothing I can do. You aren't even correcting with and prescriptions here for distance glasses. You can't get back your lenses. I can't help it if your brain isn't accommodating to the new lenses." Wow. Was it necessary to wave that paddle at me and the vision chart and speak to me that way? She was basically telling me my vision wasn't even correcting if they tried to give me eyeglasses and my distance will always be blurry! I had been in healthcare and can think of many other ways that she could have conveyed that message without raising her voice at me. At this point, I was extremely upset. I told her this was my vision and my eyesight. I told her she was a physician and completely out of line speaking to me and treating me that way. When I said she was out of line, her response was, "I was, I'm sorry." I found Dr. Holnbeck to be very incompassionate and unprofessional. I would never recommend her, or this practice to anyone.

Yesterday I went for my annual glaucoma screening as a new patient at Dr. Love's clinic. There was…read morea sign on the door (WARNING! MASKS MUST BE WORN AT ALL TIMES!) Inside the receptionists were all masked up properly. But when I finally got called in, the person checking my vision by the chart and testing my pressure was wearing her mask under her nose. After a while I asked about that, and she said "It's hard for me to breathe, I had asthma, and anyway I've had Covid so I have immunity." I said I'd been reading that people who'd had Covid AND got vaccinated had a very high level of immunity and I hoped she would go ahead and get the shots. She was skeptical: "I know a guy who had Covid and got the shots, and STILL got Covid." So then somebody came to conduct me to the machinery that scans the back of the eyeball, and SHE was wearing her mask under HER nose. After that Dr came in, Dr. Elizabeth Fahy, OD, FAAO. You guessed it. Her sergical mask kept slipping down and after a bit she stopped pulling it back up in order to use both hands. This was a DOCTOR. She sent me back with the second tech to redo one of the scans, and I asked the tech, "How come everybody on the staff of this place is wearing their masks under their noses?" "Because we can't breathe," she said crossly, "and anyway we're all vaccinated, so...." Not ALL of you, I thought but didn't say. The first tech sounds like an antivaxxer, but how is this tolerated in a medical establishment? Nose not covered might as well be no mask at all. These people were all working right in my face. I had my mask on correctly the whole time, and am fully shot, but was uneasy anyway, now that the world is full of Delta. In the hallway I saw even Dr. Love pull his mask down while talking animatedly with a visiting colleague. In every way the work they all did was excellent, comparable to what I had experienced at the Commonwealth Eye Clinic in Lexington KY for many years. No complaints at all about that. I considered leaving, but it's hard to get an appointment and I was overdue for a checkup and made the decision to stay, which I hope wasn't a bad one. I'll know two weeks from now, I guess.

My husband and I both wanted regular prescriptions for near sightedness. We received reader…read moreprescriptions. Called back and they could not give us the RX we wanted. A year later billed us for a missed appointment that they never told us about. I wrote a letter and received no response-the bills came every month. Bad business practice.

I cannot at enough good things about this family-owned and operated practice. The staff is…read moreprofessional. My doctor runs on-time. He is thorough and answered questions I had about recent changes to my vision without making me feel rushed at my last visit. Highly recommend.

Look nowhere else for excellent eye care in the greater Cincinnati area! I visited Dr. Noorina…read moreZaidi at the Green Township location, and she was an incredible optometrist. Dr. Zaidi made sure she took her time during my appointment to ask me about my eye health since this was my first visit with her. The entire office atmosphere is wonderful. The staff is extremely friendly and helpful, and they are prompt and respectful of their patients' time and busy schedules. I am a huge fan of this practice and highly recommend it to anyone!

After we made an appt a year ago, they call ON the day of the appt and tell me that the dr we are…read morescheduled with can't take our insurance anymore so they had to reschedule our appt for another month out with the other dr. Walk into our appt today and they tell me that their optical doesn't take our insurance now. That is the only reason I drive 30-40 minutes to them. So we walked out and will find a new dr. Our appt last year, I took my girls out if school and were literally driving to the appt and thru call and say the dr is running 2 hours behind! It seems EVERY SINGLE TIME we've had an appt something went wrong. Last year they messed up my husband's glasses too. Gave him totally different frames then he had picked out. Just ridiculous!

It was a great experience! Dr. Fox was a joy and made sure I was comfortable during the exam. Chris…read morewas so nice and encouraging when helping me pick out my glasses. He listened as I was very indecisive and gave me some tips and good options. I did the 2 for $95 deal and it was actually $95 nothing more or less. Very appreciative for their service!

I've been going to America's Best since they moved to my area several years ago. I did have to go…read moreto the one on Colerain when the Glenway location didn't have an optometrist once a few years ago. Hands down, I heavily prefer the Glenway location. The people there care about you, so you're more than a number. Today, I picked up lens for frames I already had (originally from America's Best). There was a glitch with the type I had. Chris showed it to me and explained how he was going to take care of it. He and Stacey were working on my glasses and when customers came in, they made sure to attend to them right away, while the other worked continuously on my glasses. That's the service I'm talking about. Service you really don't get any more from any store. I want to personally thank, Chris, Stacey, Cameron and the receptionist (I'm so sorry I didn't get her name) for always treating their customers with courtesy, a smile, professionalism and respect. Actually, all their staff has been that way. I only wish I could name them all. The prices are the best around, coupled with the customer service they provide, will always get my business! Thank you! Angela S.