Excellent experience. Everyone in the facility were friendly and super polite. Each individual…read moredemonstrated a clear desire to be helpful and professional. Most important, the price was right!

had an appointment took over 2 hours of back and forth waiting room exam room. waiting room had not…read morebeen cleaned for a while. picked out frames was told 7 to 10 days. claller again after 10 days was told could take up to 2 to 3 weeks. after 2 weeks I called again was told my frames were discontinued. never will go back to this joke eyeglass place and would not recommend to anyone.

I will never come here again for an appointment. The ladies at reception were great and the woman…read morewho ultimately helped me with choosing my frames was a doll - loved her - but the Dr. was shockingly rude. I chose not to be dilated because I had no one to drive me home after the appointment, and he said to me in a bizarre manner, "Next time, I WILL dilate you." I asked, "Why is that?" He responded darkly, "Because I dilate EVERYONE." Uh. OK. You just solidified my resolve never to return, sir!

Do not go here! Yesterday I tried to stop by before work and order more of my regular contacts…read more Quick and easy, right? I have only been here one other time to get glasses and it went smoothly. Upon arrival there was no one at the front desk and a lady sitting at one of the eyeglass stations waved me over. I told her I needed to get more contacts and she started typing on her computer without even saying hello or asking me for any of my information. I recently got new insurance so I pulled up that information for her on my phone and told her what it was. STILL without saying ANYTHING the lady just grabs my phone and takes it with her to the front desk. She makes no gesture for me to follow her and still says nothing so I just stayed sitting at the eyeglass station. Five to ten minutes later an older gentleman comes to her aid and they are obviously both confused and they keep asking each other questions. Still no one had communicated anything to me so I just walked over to the front desk to see what they are doing(The woman still has my phone too). Neither of them even look at me or say a word. For five ish minutes I just try and observe what they are doing because its taking much longer than I expected it to at this point. The lady finally gave me my phone back. They printed out a couple of papers that I assumed were for me and when I glanced at them, they had MY birthday and the name GRACE WALTERS. They hadn't even asked me my name still??? I said "does that say Grace?" And the gentleman looked at me for the first time and said "yeah grace". I had to explain to them my name was not Grace and this seemed to confuse them. Without STILL asking me any questions about myself or telling me what they were doing, they just keep typing on the computer. I finally call my mother because she takes care of my insurance and when I tried to give the gentleman the phone he didnt even look at me or the phone and acted like I didnt exist. I put my mom on speaker and they told her that they cannot bill me if they cannot find me in the system. My mother asked how they could not find me since I gave them my insurance number and everything else. They said they were just looking up my last name and they could not find me. My mom said "well look up the insurance number", and the gentleman said "We're gonna try that". At this point I was frustrated and on track to be late for work, so I stepped out side to talk to my mother for a quick minute. I told them both I would be right back. I walked back inside and the gentleman and lady had stopped whatever they were doing on the computer and were both just staring off into the distance. Neither even looked at me when I walked back in. I told them I was going to take a different route to get contacts and I said thank you. Neither of them said a word they just stared. It was so weird. I've never had an interaction like this in my life, especially with employees of healthcare. I still don't understand how it was so difficult for me to reorder contacts for an existing prescription it should have been a 10 minute ordeal. And the lack of hospitality at this place is sad. Thinking back, I do not think that either of the times I have been to this establishment, I've even been smiled at by anyone. Very cold environment. Will not be returning.

Closed their doors without contacting customers, so unprofessional. I hope Dr. Burt lands somewhere…read moreso I can try to find him.

Seamless new patient experience. Easy to book an appointment online. Staff is warm and caring. I…read morefelt like my exam was professional and thorough. Plenty of stylish frames available.

I found these optometrists in Cincinnati through a friend of mine who told me about Dr. Van Der…read morePloeg and Associates and mentioned that they are the best east Cincinnati eye doctors. Since I respect his opinions I went in to their Eastgate Mall optometry inside Lenscrafters and really enjoyed my whole eye care experience. They were friendly and professional and after going through a painless eye exam I was given an overall outlook about the health of my eyes as well as getting some great advice on which eyeglasses would fit me best. They have a very nice clinic and the atmosphere there is great, really friendly and courteous. Their prices are reasonable and I got out with 2 pairs of eyeglasses instead of one. I recommend these optometrists, just like my friend, to anyone in the Cincinnati area.

From the owner: The staff at Dr. VanDerPloeg & Associates of Cincinnati, Ohio is dedicated to caring for your eyes…read moreby providing state-of-the-art technology and expert vision care. Our experienced doctors are trained to provide patients with a wide variety of eye-care services including comprehensive eye examinations, contact lens fittings and medical eye evaluations. Our doctors are also certified in the diagnosis, treatment and management of most ocular diseases. Our in-depth exams are customized just for you and your unique eye-care needs.

my visit was pleasant and very professionally conducted. The staff explained everything very…read moreclearly and happily fielded my questions. I felt that my eyes were being well cared for. I worked with a new doctor, Dr Shannon Morgan, who is wonderful, as is Dr. Wright. The office is clean, fresh and well lit. I have absolutely no complaint or unm needs. Kudos to this busines!

My husband has been a patient of Dr. Wright for many years, and we have complete trust in this…read morepractice. Everyone is welcoming, considerate, and professional. It's easy to make an appointment. And it's also easy to get into the building, which is important since my husband has mobility issues.

Dr. Kuhlman is very thorough and takes the necessary time to explain and correct your vision issues.read more

Dr. Brian Kuhlman is a saint. He is extremely patient, listens well, and is a problem solver when…read moreit comes to eye issues. I cannot recommend him highly enough.