When I walked into the office, it smelled horrible. There were cans of Febreeze air spray in every room I was taken into. As a person with perfume allergies, I walked out of the office feeling horrible. The bathroom and patient rooms were filthy. The patient chair in one room was all torn and repaired with packing tape. The exam room had a cart in it with supplies and it was covered with dust. The walls in the patient exam rooms were stained with who knows what? I saw Dr. Holnbeck after Dr. Naqvi performed cataract surgery on me. On the first visit with Dr. Holnbeck she was friendly. After the first surgery, visits went downhill. When I had my second eye done and I said I was upset because my distant vision was blurry, she became short with me. On the second visit, she came into the room and was not friendly at all. She asked how I was and I told her I was not happy. She said, "I know you're not happy." She told me my vision was fine. I told her I did not understand how she could tell me my vision was "fine" when everything in the distance was blurry. She then started raising her voice while she was waving the little eye paddle they use at me, and said, "There is nothing I can do. You aren't even correcting with and prescriptions here for distance glasses. You can't get back your lenses. I can't help it if your brain isn't accommodating to the new lenses." Wow. Was it necessary to wave that paddle at me and the vision chart and speak to me that way? She was basically telling me my vision wasn't even correcting if they tried to give me eyeglasses and my distance will always be blurry! I had been in healthcare and can think of many other ways that she could have conveyed that message without raising her voice at me. At this point, I was extremely upset. I told her this was my vision and my eyesight. I told her she was a physician and completely out of line speaking to me and treating me that way. When I said she was out of line, her response was, "I was, I'm sorry." I found Dr. Holnbeck to be very incompassionate and unprofessional. I would never recommend her, or this practice to anyone. read more

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Yesterday I went for my annual glaucoma screening as a new patient at Dr. Love's clinic. There was a sign on the door (WARNING! MASKS MUST BE WORN AT ALL TIMES!) Inside the receptionists were all masked up properly. But when I finally got called in, the person checking my vision by the chart and testing my pressure was wearing her mask under her nose. After a while I asked about that, and she said "It's hard for me to breathe, I had asthma, and anyway I've had Covid so I have immunity." I said I'd been reading that people who'd had Covid AND got vaccinated had a very high level of immunity and I hoped she would go ahead and get the shots. She was skeptical: "I know a guy who had Covid and got the shots, and STILL got Covid." So then somebody came to conduct me to the machinery that scans the back of the eyeball, and SHE was wearing her mask under HER nose. After that Dr came in, Dr. Elizabeth Fahy, OD, FAAO. You guessed it. Her sergical mask kept slipping down and after a bit she stopped pulling it back up in order to use both hands. This was a DOCTOR. She sent me back with the second tech to redo one of the scans, and I asked the tech, "How come everybody on the staff of this place is wearing their masks under their noses?" "Because we can't breathe," she said crossly, "and anyway we're all vaccinated, so...." Not ALL of you, I thought but didn't say. The first tech sounds like an antivaxxer, but how is this tolerated in a medical establishment? Nose not covered might as well be no mask at all. These people were all working right in my face. I had my mask on correctly the whole time, and am fully shot, but was uneasy anyway, now that the world is full of Delta. In the hallway I saw even Dr. Love pull his mask down while talking animatedly with a visiting colleague. In every way the work they all did was excellent, comparable to what I had experienced at the Commonwealth Eye Clinic in Lexington KY for many years. No complaints at all about that. I considered leaving, but it's hard to get an appointment and I was overdue for a checkup and made the decision to stay, which I hope wasn't a bad one. I'll know two weeks from now, I guess. read more

I understand that Dr. Offices are an unfair waiting game but this was fringing on ridiculous. I asked to schedule a longer appointment for a chalizon removal and they made me schedule a pre exam anyway, having to pay a copay twice. I understand this but I had to wait 45 minutes for my preexam to occur and I showed up 20 minutes early. Poor front office management and would only recommend this place if you have extended time. When I did get to see a pre exam they were brief and impolite, acting as though this was a medical machine that turned patient out quickly. I met the doctor, who seemed nice, for two minutes and he recommended me to another doctor... I would follow that advice for all future eye exams. read more

I wish I could give less than one. We arrived early for both of our appointments. Waited 45 mins the first time, someone who was late for their appointment and arrived after us got seen before us (he waited all of five minutes...) so we booked the very first appointment of the day for the next visit. Arrived early, sat in the waiting room listening to the receptionist talk about how she hated people because they were so mean and they ruined her day. Two people who came in after us were seen before us. When I complained the receptionist asked what time we needed to leave!!! What difference does that make? Even if we had all damn day to sit there, we still should have been seen first. The most incompetent staff I have ever encountered!! Call another doctor if you value your time. read more

The ladies in the front rude and unprofessional.I voiced my concerns to the doctor and he did not care.His nonchalant attitude proved it.Thr employee that did my eye exam was great. read more