My husband and I both wanted regular prescriptions for near sightedness. We received reader…read moreprescriptions. Called back and they could not give us the RX we wanted. A year later billed us for a missed appointment that they never told us about. I wrote a letter and received no response-the bills came every month. Bad business practice.

I cannot at enough good things about this family-owned and operated practice. The staff is…read moreprofessional. My doctor runs on-time. He is thorough and answered questions I had about recent changes to my vision without making me feel rushed at my last visit. Highly recommend.

Dave of Watanabe Optical is nice, understanding, and incredibly helpful. When I was recently in…read moretown I misplaced a contact and he was extremely helpful in getting me a new pair on the fly.

Terrible service. No organization. And understaffed. Don't carry all insurance. Definitely don't…read moreplan on going back anytime soon.

Went to new location and everyone was so friendly. Helped me repair my glasses and answered all my…read morequestions! 10/10 recommend!

Today I had appointments for an eye exam and a refraction and a fitting for glasses. The eye…read moredoctor was professional, thorough and comprehensive in his exam. He also provided great feedback to me as a patient. Tiffani spent an inordinate amount of time with me to try and select a pair of glasses that supported my facial features at a reasonable price. She has a keen eye for what looks good on a persons face but listens intently to the customer's perspective so as to provide the optimal support. Very please with the personnel in this establishment.

My experience has been horrendous when ordering a pair of sunglasses on 2/15/23. I was originally…read moretold it take two weeks. two weeks came and went. I was told there was a problem with my prescription and the lab and my insurance. So I was force to downgraded the pair of sunglasses and once again promised be done in two week. once again two weeks past and they're still blaming it on the lab. So here we stand waiting almost 2 months later no glasses. Yes you guessed it. They're blaming it on the lab. The sad part is I was dealing directly with the manager who promised the order would be expedited. I called yesterday and I was told the manager was in a meeting but would get back to me today. No word from the manager so I called once again get the run around and was told the manager won't be in until Thursday and she is off on Tuesday and Wednesdays. Why was I told she would call me back on Tuesday then. Total incompetence. Very frustrating.

Look nowhere else for excellent eye care in the greater Cincinnati area! I visited Dr. Noorina…read moreZaidi at the Green Township location, and she was an incredible optometrist. Dr. Zaidi made sure she took her time during my appointment to ask me about my eye health since this was my first visit with her. The entire office atmosphere is wonderful. The staff is extremely friendly and helpful, and they are prompt and respectful of their patients' time and busy schedules. I am a huge fan of this practice and highly recommend it to anyone!

After we made an appt a year ago, they call ON the day of the appt and tell me that the dr we are…read morescheduled with can't take our insurance anymore so they had to reschedule our appt for another month out with the other dr. Walk into our appt today and they tell me that their optical doesn't take our insurance now. That is the only reason I drive 30-40 minutes to them. So we walked out and will find a new dr. Our appt last year, I took my girls out if school and were literally driving to the appt and thru call and say the dr is running 2 hours behind! It seems EVERY SINGLE TIME we've had an appt something went wrong. Last year they messed up my husband's glasses too. Gave him totally different frames then he had picked out. Just ridiculous!

Absolutely horrible experience. Whoever the phone operator was on 3/2/26, you're a rude ass and I…read morehope this review finds you well. I cancelled my appointment due to her, her unwillingness to understand and cooperate and just overall lack of care for the customer. If you want to give brainless replies over the phone, how about setting up an AI answering machine? Have a better day.

ABOUT THE STAFF: I went in to get eyeglasses for a prescription received elsewhere. I was astounded…read moreat how rude the salespeople were. They acted like I was just a big old bother. On the other hand, the woman who seemed to be the manager was totally cordial and professional - too bad she can't influence her staff to be better. ABOUT THE EYEGLASSES: So far so good. The prescription seems right, the delivery was timely (for a progressive lense, which always takes a few weeks). I've only had them for 3 days, so I hope the hinges will survive and the anti-scratch surface will do its job. THE PRICE was much less than LensCrafters, but more than I expected - way more than ordering online. I've had good luck ordering online, so I'll go back to that approach.

They are very helpful, nice, and easy to talk with. Recommend this office to everyone! Dr. Neptune…read moreis great!

Dr Neptune was very friendly, professional and did a thorough eye exam. Rachael helped me pick out…read moremy glasses and with my insurance questions. I highly recommend going here.

When I walked into the office, it smelled horrible. There were cans of Febreeze air spray in every…read moreroom I was taken into. As a person with perfume allergies, I walked out of the office feeling horrible. The bathroom and patient rooms were filthy. The patient chair in one room was all torn and repaired with packing tape. The exam room had a cart in it with supplies and it was covered with dust. The walls in the patient exam rooms were stained with who knows what? I saw Dr. Holnbeck after Dr. Naqvi performed cataract surgery on me. On the first visit with Dr. Holnbeck she was friendly. After the first surgery, visits went downhill. When I had my second eye done and I said I was upset because my distant vision was blurry, she became short with me. On the second visit, she came into the room and was not friendly at all. She asked how I was and I told her I was not happy. She said, "I know you're not happy." She told me my vision was fine. I told her I did not understand how she could tell me my vision was "fine" when everything in the distance was blurry. She then started raising her voice while she was waving the little eye paddle they use at me, and said, "There is nothing I can do. You aren't even correcting with and prescriptions here for distance glasses. You can't get back your lenses. I can't help it if your brain isn't accommodating to the new lenses." Wow. Was it necessary to wave that paddle at me and the vision chart and speak to me that way? She was basically telling me my vision wasn't even correcting if they tried to give me eyeglasses and my distance will always be blurry! I had been in healthcare and can think of many other ways that she could have conveyed that message without raising her voice at me. At this point, I was extremely upset. I told her this was my vision and my eyesight. I told her she was a physician and completely out of line speaking to me and treating me that way. When I said she was out of line, her response was, "I was, I'm sorry." I found Dr. Holnbeck to be very incompassionate and unprofessional. I would never recommend her, or this practice to anyone.

Yesterday I went for my annual glaucoma screening as a new patient at Dr. Love's clinic. There was…read morea sign on the door (WARNING! MASKS MUST BE WORN AT ALL TIMES!) Inside the receptionists were all masked up properly. But when I finally got called in, the person checking my vision by the chart and testing my pressure was wearing her mask under her nose. After a while I asked about that, and she said "It's hard for me to breathe, I had asthma, and anyway I've had Covid so I have immunity." I said I'd been reading that people who'd had Covid AND got vaccinated had a very high level of immunity and I hoped she would go ahead and get the shots. She was skeptical: "I know a guy who had Covid and got the shots, and STILL got Covid." So then somebody came to conduct me to the machinery that scans the back of the eyeball, and SHE was wearing her mask under HER nose. After that Dr came in, Dr. Elizabeth Fahy, OD, FAAO. You guessed it. Her sergical mask kept slipping down and after a bit she stopped pulling it back up in order to use both hands. This was a DOCTOR. She sent me back with the second tech to redo one of the scans, and I asked the tech, "How come everybody on the staff of this place is wearing their masks under their noses?" "Because we can't breathe," she said crossly, "and anyway we're all vaccinated, so...." Not ALL of you, I thought but didn't say. The first tech sounds like an antivaxxer, but how is this tolerated in a medical establishment? Nose not covered might as well be no mask at all. These people were all working right in my face. I had my mask on correctly the whole time, and am fully shot, but was uneasy anyway, now that the world is full of Delta. In the hallway I saw even Dr. Love pull his mask down while talking animatedly with a visiting colleague. In every way the work they all did was excellent, comparable to what I had experienced at the Commonwealth Eye Clinic in Lexington KY for many years. No complaints at all about that. I considered leaving, but it's hard to get an appointment and I was overdue for a checkup and made the decision to stay, which I hope wasn't a bad one. I'll know two weeks from now, I guess.

purchased an expensive crucifix 300+ dollars and it doesnt look like the photo on the website. it…read morehas no detail to it and is misrepresented. the seller wont take responsibility and comp return shipping. now im stuck with a very disappointing purchase. its important to support businesses that do the right thing, this one didnt. the crucifix was not cheap. i feel extremely let down.

So helpful and a great variety of Catholic/Christian items. Pricing is very reasonable.read more

I would like to give a personal, review on Keawna or Kiana. She always, greets me when I enter the…read morestore. And she, has a pleasant and engaging personality. I truly, appreciated her assistance with helping me to find the right frames to fit my face. I can tend to be very, undecided. However she was more than patient with me! And when I desired to have my lens match my frame which was champagne. I was so thrilled to see how well they turned out. They deliver as promise with pick up times for your glasses. My experience has always, been very positive and satisfying. Which makes this note worth! Thank you, Kiana for the superb job you do for Eyemart express! I look forward, to a long relationship with you! And the whole team you, all really care about what you all do for the public's and their needs. Best, Miss Lynn

Fantastic service. I was greeted promptly and helped very enthusiastically by Connie. She was so…read morefriendly and helpful in picking out lenses and frames. I did not have an eye exam, so can't comment on that part of the business.