Visit with Malinda Pence was good as usual.. what I have major issue for is charging my credit card…read morewithout billing me for an expense that was not covered on the insurance, over 11 months later w/o my knowledge. Anthem said I should not be charged because my EOB said I should be charged $0, Very UNETHICAL.

Staff was wonderful and explained all of the tests and what I needed to do very well. They have the…read morebest selection of frames & sunglasses I've seen. Dr Stoffel was so nice and helpful. I had a slight prescription change that really made a difference in the way that I see. Highly recommend them to anyone looking for an eye doctor.

I had an apointment at 2:30 pm for an eye exam with Dr. Jutte and I arrived 10 minutes early. I was…read morebrought back to a room with an assistant only to be told snce I had my contacts in, I had to return back to the waiting area( I assume she was going to do a Glaucoma test) . I sat here for 5 minutes and was brought back to the examanation room and was told the Dr. would be right in. I waited 25 minutes and nothing! I got up and left and told the receptionist that I was not waiting any longer as I saw him go into another room 20 minutes into my wait so who knows how long I would be sitting there! Terrible practice sice they've lost all of their other eye doctors! Don't waste your time here

Great place, great staff and Great drs. Highly recommend! I have always saw Dr Jutte and he was…read moreincredible.

Efficient and effective. Just be sure to plan ahead and book your appointments in advance because,…read morethey are busy for a reason.

I live in California and have received in April, 4 emails (about different patients) reminders for…read moreappointments and registration. I have called and asked for my email to be removed. I got another one yesterday and called and again asked for my email to be removed. Today, I received another so I called and asked it be removed from this person's file as well and then said "do they have other family members you can check and see if my email is in their chart?". The person who answered the phone told me she had removed it from ALL the family members in a not so nice tone. Clearly she didn't or I wouldn't have received a 6th email from their office! An apology would have been nice instead of attitude!

I realized I left my contacts at home and was in downtown Cincinnati for a wedding. Danielle and…read moreVanessa at the front desk were SO kind to give me a pair of contacts and case at no charge without hesitation!!!! Above and beyond for customer service despite not being a patient there.

Great doctor with excellent service. I never have to wait too long and the office is always clean…read more I've been coming for many years and despite the location not being as convenient as it used to be, I still plan to be a patient.

Dr. Laura is great. She's funny, friendly and knows her stuff. Was able to schedule and…read more appointment on short notice. The staff is very friendly and helped me with my glasses.

I've moved quite a bit and have had to switch eye doctors along with the moves. By far my best…read moreexperience both with the thoroughness of the exam and with the selection of designer glasses they have.

I liked Dr Fisher and she was very professional and seemed to know what she was talking about…read more Then it was finally time to look at frames and get prices. They thought I was easy to pull one over on. They told me it was cheaper to not use my insurance. They said that I need to have 3 different glasses. One with bifocals for the office. One for everything use. The third was sunglasses. Even just for the one pair which I would have chosen the everyday ones it was unbelievably high in cost. I took the prescription and went elsewhere and Ordered a pair of everyday glasses for $400 less than what I would have paid at Focal Point Eye Care. Do better.

the doctor side was ok, buying glasses there was terrible. they acknowledged the lenses were…read moredefective cloudy look in lenses would not do anything about it but clearly said nothing I did caused it. Cant believe they would not do anything even when staff agreed lense was defective. Very disappointing from any store let alone a higher end place. This lack of customer service in today's environment is unacceptable

I recently booked an appointment. I left work early to make it, but when I arrived the entire…read moreoffice was closed. I double and triple checked to make sure I had booked correctly, and I had. I left the office a message and they called me back the next day. They left me a message and did not apologize it even acknowledge the problem, just instructions on how to book another appointment!

With an insurance change we were required to find a new optometrist after 6 years being with our…read moreformer Dr. We are so pleased with the family oriented and customer care provided from the reception, to eye photography assistant, the Dr and follow up contact education. Our Dr was very complete and offered an experience we haven't experienced since relocating 6 years ago to Ohio. As a result, the entire family will be coming here. I really appreciate the 1:1 contact education for my teenager who will be a new user to contacts. The instruction was delivered with encouragement, patience and understanding. Thank you! The office is very clean. The parking is across the street behind the bar/restaurant. Be careful crossing the street as there are lots of crazy drivers.

Dr. Wood is great, really seems to care about your quality of life and vision. Went there at an…read moreearly age to get corrective lenses, then contacts about ten years later, then talked to me about LASIK. At each step they were very helpful and concerned for your well-being.

Clearly one of the best in our area…read more The team of Dr. Adam Wood and Dr. Jessica Wood is just one component that makes Liberty Eyecare a top notch office of optometry. Having been mostly a life long wearer of corrective lenses, I've been to my fair share of optometrists. Some good, some just okay. Liberty Eyecare is right up at the top of the list. Utilizing some of the most current state-of-the-art testing equipment, Liberty Eyecare offers a wide range of testing and services, offering an incredibly thorough comprehensive eye exam. Liberty Eyecare takes the time to explain their processes and their findings. Their level of customer service is extraordinary and they go above and beyond to get you the best possible solutions, without trying to gage you with unnecessary features and add-ons. Once your exam is complete, Liberty Eyecare offers a large selection of frames, glasses and contact lens options for you to choose from. Their knowledgeable, and patient, staff will walk you through the entire process and review the breakdown of costs and insurance coverage. Would I go back? I plan on going back every 1 - 2 years, as I have done so for the last 3 years. They are my primary eyecare provider and I don't plan on changing anytime soon.