Absolute best selection of designer frames in Northern Kentucky. Friendly and courteous staff…read moreprovide honest and relevant information to enhance your ability to select styles that are perfect for you. Primary Eye Care provides the best client experience I've had in 45 years of buying glasses.

I went to see this eye doctor on 4.27.26 for a eye exam and also a refraction exam since I am type…read more2 diabetic. Before going in I called and gave them my VSP-Plus eye insurance information, and they also asked for my medical insurance which I provided to them Cigna. After the exam I was told that my eye glass insurance was very good and I proceeded to pick out new frames. The amount I was told that would be my copay was: 299.20 which I did pay that day. I was told the glasses would be ready in about 2 weeks. I picked up my glasses and was having issues seeing so I reached back out and asked if I could be rechecked to see if something was wrong. On May 13th I received a text message stating I owed $!95.90. I called and spoke to whomever answered and was told that this was for what was not covered under my insurance. I told them I did not understand since I had already paid 299.90 and she stated we don't know until we hear back from your insurance. I was upset I had glasses I could not use and another bill bringing my total to$ 495.10! When I went back in to have the glasses checked and my eyes I asked the person at the desk if I could speak to someone and she looked at it and said I will need to ask my office manager. She returned and said she will reach out to your insurance and let you know. I have the VSP Vision Benefit statement and showed this to both of them. It states Total Billed: 1103.00-Total amount paid: $305.25 and my amount owed: 140.00 total savings 657.75. They did not bill VSP for my eye exam that would have been a 10.00 co pay or the refraction that would have been a 20.00 co pay they sent these to Cigna. I also have a 39.99-dollar fee on the original 299.20 for a one-year warranty that I was not made aware of or have any information on. I have tried to reach out to the Office manager leaving a message last week but no response. I have overpaid by a lot, and they did not bill my insurance correctly and they participate in the VSP.

Do not use Hudson eye center in Walton Kentucky for your children's eye glasses if they're on…read moreMedicaid they fall apart and they do not stand behind them the lady was very rude on the phone and she said she would not replace them so they will be reported to Medicaid

My 5 year old daughter has been struggling with letter recognition and my first thought was her…read moreeyes. She was nervous about her appointment, with not knowing what to expect. They put her at ease the moment she walked through the door! The young woman who did the initial eye tests with her was AMAZING- you can tell she has a real way with children! Dr. Hudson is also awesome with kids- he had my daughter cracking up a couple of times! He was also great at explaining to me the issues he found. When we walked out of the store, my daughter looked up at me and said, "Well that was fun!" Can you really ask for more from your daughter's eye exam!?

Just finished my appointment. Still love Dr. Pennell and his great staff. They always explain…read morewhat's going on and Dr. Pennell is extremely knowledgeable about discoveries in the world of eye health. Every visit is part checkup, part learning about what's going on in advanced in treatment of cataracts or what eye ailments affect different regions of the world or something like that. It may not be your cup of tea, but it's wonderful to a need like me, and reassuring that my eye health is in the hands of someone who is so knowledgeable about his field.

Our family has used this eye care center for several years. The doctor is more friendly and helpful…read morethan the rest of the staff but the staff is ok, just not overly friendly. The doctor does a great job explaining everything and listening. The prices are comparable to other places. It is sometimes hard to get an appointment---expect to schedule a few weeks in advance. Overall I would definitely recommend this place for your eye care.

Friendly staff, easy appointment process, and decent prices. Easily worked with insurance. Having…read moreit connected to Walmart is extremely helpful

Never had a problem getting in whether I had an appointment or just walked in. Prices are…read morereasonable and they work well with my insurance.

I recently booked an appointment. I left work early to make it, but when I arrived the entire…read moreoffice was closed. I double and triple checked to make sure I had booked correctly, and I had. I left the office a message and they called me back the next day. They left me a message and did not apologize it even acknowledge the problem, just instructions on how to book another appointment!

With an insurance change we were required to find a new optometrist after 6 years being with our…read moreformer Dr. We are so pleased with the family oriented and customer care provided from the reception, to eye photography assistant, the Dr and follow up contact education. Our Dr was very complete and offered an experience we haven't experienced since relocating 6 years ago to Ohio. As a result, the entire family will be coming here. I really appreciate the 1:1 contact education for my teenager who will be a new user to contacts. The instruction was delivered with encouragement, patience and understanding. Thank you! The office is very clean. The parking is across the street behind the bar/restaurant. Be careful crossing the street as there are lots of crazy drivers.

Dr.Garbig is wonderful but Michelle is horrible as customer service. I had to keep calling to even…read morecheck on my contacts and glasses. She said my contacts came in but I couldn't get an appointment as my insurance was ending in a day and a half. The Dr. told me to call so everything would be billed out before it ends but nope couldn't seem to get that through to them. So great I'll get a temporary pair but nothing else....... You only see the Dr for the exam But horrible experience with customer service last a long time. After I get my things I don't think I'll go back...... I don't like being talked down to and hung up on.

Fantastic! Dr. Garbig is extremely nice and so patient! He was willing to take the time to get my…read moreprescription exactly right! It was so sharp I could read the 20/15 line! I can't make promises for everyone to have the same result, but I'm very picky so his ability to do this with such ease was such a relief! Also, his whole staff couldn't be more pleasant! They even worked past close to be sure I got exactly what I needed. I never felt rushed or unsure about anything when we were talking. They made the process easy! Choose a local place that will treat you right!

New insurance this year meant all new doctors for me. And Dr. Howell? The best decision. Her staff…read moreis so friendly & helpful, and she was so kind & knowledgeable during my appointment. My glasses came in super quick, and I felt no pressure at all to even buy frames from them. If I could offer more than 5 stats, I would!

no issues with the doctor, my issue was was with price for the lenses I purchased. I paid over $500…read morefor my glasses because I was given " shamir relax " lenses. I asked for a cheaper option, I was basically told one was not available. the husband is a nice guy, but I think they push you for the most expensive option. I have since switched providers, and paid a little under $300 for similar frames and crizal rock.

Absolutely LOVE this place! The ladies there are always so nice and helpful. Would definitely…read morerecommend.

Staff here is unbelievable. No skills for customer service at all. Rude looks when you walk in. If…read moreyou ask a question, they act like you're bothering them. They just seem absolutely annoyed to do their job and help. Their billing is extremely poor too. Received an invoice that did not show the full amount paid on the initial appointment, so we received other statements to pay a bill that made absolutely no sense. Took a 15 minute call to get it explained and sorted. Waste of my time. Just bill properly.