Visit with Malinda Pence was good as usual.. what I have major issue for is charging my credit card without billing me for an expense that was not covered on the insurance, over 11 months later w/o my knowledge. Anthem said I should not be charged because my EOB said I should be charged $0, Very UNETHICAL. read more

Staff was wonderful and explained all of the tests and what I needed to do very well. They have the best selection of frames & sunglasses I've seen. Dr Stoffel was so nice and helpful. I had a slight prescription change that really made a difference in the way that I see. Highly recommend them to anyone looking for an eye doctor. read more

Madeira Optical - Contact lenses - Optometrists Near Me - Cincinnati, Ohio

Friendly and knowledgeable staff. Good location in Madeira too. Definitely highly recommended.

The staff at Madeira optical is very welcoming, friendly and knowledgeable. Dr Reese is so nice; she takes her time, explains everything, gives you choices, and tells you what she would recommend if you were a member of her family. I loved that! I highly recommend Dr Reese and everyone at Madeira optical. read more

I noticed my 7 year old squinting at homework so I made her an appt. She had a very high RX and after ordering her glasses at the office as well as additional pairs on line I received a call stating they gave us adult measurements and we'd have to go back and get remeasured. We were out $150 from our online glasses because of their bad measurements. Then we came back for her 6 month followup today and was running 7 minutes late due to the road construction out front. Stood at the desk 4 minutes waiting then was told that per policy wd were 10 minutes late so we'd have to reschedule. I'm so frustrated my daughter is the one who has to suffer yet again because I gave them another chance. read more

Professional, efficient, calming environment. Dr. Stoffel was outstanding, compassionate, and I felt no pressure to rush through the exam. I was also very impressed with the time she took to review my medical history, test results. As new to Cincinnati I was extremely impressed with Dr. Stoffel and the office overall. I can't wait to refer my family to the office. What a team! read more

The building is clean and open, the staff I engaged with prior and during the eye exam were friendly, knowledgeable, and efficient. I liked the doctor, she was relatable and helpful. After the eye exam, while my eyes were dilating, I sat and waited for a tech to talk to me about new glasses/frames. The tech I interacted with was not very helpful, or patient and replied to my questions as if I were stupid for asking them. 10/10 world recommend Madeira Optical 1/10 would recommend that particular optical sales tech read more

I've been a patient here for about two years and have been disappointed several times with how I've been treated by the front desk employees upon arrival -- like I'm interrupting or inconveniencing them. I wanted to give this place the benefit of the doubt, but I will not be returning after several consecutive experiences like this. In addition, I waited about 30 mins past my appointment time (arrived 15 mins early) to be seen with only one other patient in the building and at least six employees working. Edit: This is the correct practice -- I currently live in Cincinnati, OH. read more

Everything. During my annual exam, Dr. Pence identified an issue with my cataract lens. She recommended that I have it repaired at Midwest Eye. Midwest Eye was outstanding. The repair was made successfully. My vision is so improved now. Thank you, Dr. Pence. read more

Staff is amazing at Madeira Optical. I have been a patient there for many years and always a great experience. When I had a recent issue they quickly responded and went above and beyond to see me the same day! Staff ended up staying over past closing time and was very accommodating! Absolutely recommend them for your eye care! read more

Pros: Comfortable and friendly eye exam Wonderful doctors I've met so far Lovely office Cute selection, though small Cons: Lady that helped with glasses selection was somewhat helpful but I could tell she wasn't that excited to help me and seemed like she had better things to do both times when no one else was waiting. read more

As today was the second time I bought frames from Madeira Optical, I felt that a review was in order. (Please note that this is only for the glasses shop - I have not tried their optician.) Unexpectedly, I have now a favorite "local" glasses store. Small and cozy, I never knew this place existed until two years ago, despite having lived near the area my whole childhood. Their glasses selection is smaller than a chain store, but that is characteristic of "selection." For frames with character and without an alienating personality, this is a place to visit. Last time I was looking for plastic frames, I was even luckier to find frames for people with low nose bridges (Asians like me appreciate that). Price range is slightly higher, at least for plastic frames, but they do look quite nice and some come from afar. The staff especially creates a great vibe in the store and makes choosing frames relaxing and fun. This is a big deal for me, an indecisive shopper. I was given time to look around without stress, and their advice was as warm and genuine as if I had come with a group of friends for consultation. I started with one employee, but by the end I had gotten feedback from all three in the store. An excerpt for illustration: "Hmm, these frames both look really nice on you, but I see two different people so it makes it hard to choose. Karen, what do you think? Go show them to Karen." "Come closer! My eyes can't focus that far. Hmm..." (looks me over) "Tortoise over the green. I don't know why, I just love tortoise with dark hair." For warm, sincere help in finding frames, pass by Madeira Optical. A tip for anxious car parkers: we used the bank lot next door. (shh!) read more

I can't speak more highly of this optical office. My little one was extremely nervous about going to the eye doctor for the first time. Not only did the staff acknowledge his concerns they created an environment where by the end of the visit where he had totally forgotten his nervousness. The entire staff is great! Thank you for just being you! read more

Our family has been coming to Maderia Optical ever since Dr Pence took over the practice. Dr. Pence has been very good with our teenagers. The office and staff are very welcoming. This last time we had Dr. Adams for my son and she was terrific with a not-so-contact-compliant teenage boy. Both Dr. Pence and Dr. Adams seek to understand the person and thus recommend what best fits them. We travel from the west side because we know we are getting the best eye care. read more

Hands down the best place for vision care and quality glasses in Cincinnati! I saw Dr Kritzer, wonderful exam. I feel she cares about her patients vision and went up and beyond to explain everything. Office was pleasant ,fast and totally helpful ! If you want quality care go see the team!!! read more

My wife and me have been going to Dr. Pence from the time she took over for Dr. Spitz and we have been extremely satisfied with her professional approach, knowledge, and explanation(s) of the results of the exam. The office staff has always been very polite and professional. We rate our experience as FIVE STAR without any reservations and we greatly appreciate your sincere concern over the health of our eyes. James and Doris Wright read more

I had a wonderful experience at Madeira Optical. This was the first time I've had my vision tested in 15 years, so I wasn't sure what to expect. From the moment that I booked the appointment, through the consultation, I was treated like family. Being a novice, I found the process easy, with the added bonus that the employees were very nice and helpful. Dr. Pence determined that I could benefit from a slight prescription, but didn't pressure me to purchase glasses through her business. I found this very refreshing, so I took the time to look at my options. They have a good selection of high quality frames and I found a pretty cool pair of Nike glasses, at an affordable price. I recommend Madeira Optical to anyone who wants a family atmosphere with great service and an affordable price. I'll definitely be a life-long customer. read more

Horrible customer service!!! After making an appointment 24 hours prior to my visit and providing all insurance information. They inform me as Im walking through the door that they don't accept my insurance. My insurance was documented on their website as one they accept as well as the receptionist stated they accepted it when I provided my information when making the appointment. I completely understand not accepting the insurance however it is unacceptable to tell a patient / customer you don't accept their insurance as they're walking through the door for their appointment ridiculous! read more

Hands down sone of the worst customer service experiences my husband and I have ever had. The staff was rude to us the 3 times we went into the store to purchase glasses over a year and a half timespan. We blew off the first time thinking that it was just a bad day but the treatment continued. Most recently they wouldn't help him because they accused him of not paying for his last contacts, which they figured out they had it wrong in their system and were incorrect in their accusations. The staff is not friendly or helpful, which was extremely disappointing to us as we wanted to support a local optical store. Wish I had something positive to say. read more

I stumbled onto this business while looking for a different optical dispensary nearby. I had a new prescription and needed new glasses. The frame choices are good, including frames in a variety of price brackets. I received very good assistance selecting a frame. The best part was they ordered a frame for me in a different color than the one on the floor, and I was able to get the exact size I needed (eye distance, bridge size, temple arm length). I wear no-line bifocals (progressive lens) and getting the exact vertical height to begin the transition from distance to close up is really important. It can be very hard on a frame without a lot of vertical height. I have had to return glasses in the past that don't get this aspect of frame fit right. My glasses are perfect with respect to the frame fit and the vision. I received competent, conscientious, patient, and courteous help from beginning to end. I highly recommend Madeira Optical for purchasing new glasses. They also work with insurance billing. read more