Jason really knew his stuff. I came in with a piece of equipment that I didn't think they carried…read more But they did. He took me right to it. I was in and out in under10 minutes.

Just this evening, we were let down by another DME company at our rural Assisted Living south of…read moreOlathe. These guys were called late night but went above and beyond to provide value to our resident who just started hospice this evening. Brian, the driver, was very professional, compassionate, and helpful when making the delivery. Jason, in dispatch, was also professional, service-oriented, and courteous. This company used to deliver to our community often years back, but if I have anything to do with it, I will definitely pass along to their competitors that HMP DME Services are the new standard when it comes to fast and professional service!

I would put less than 1 star if I could. I spoke with your owner Debra Duncan because we service…read morethe insurance for the trucks with this company that are located in oklahoma. The way she spoke to me was unbelievably disrespectful, rude, and then she hung up on me. I called in to file a complaint- was put on hold for 20 minutes and told I would be transferred to another representative that can further assist only to have her pick the call up. Very smugly tell me there's no way to complain on her poor behavior because she is the owner, talked over me again and then hung up on me again. She is awful!!!!!!! This behavior deserves to be reported and every "owner" has someone to answer to. No one else deserves to be treated the way she treated myself and she is a horrible representation of your company.

We recently found a mechanical issue with our stair lift. We reached out to Silver Cross to address…read morethe issue as we had used Silver Cross for the purchase & installation of the unit and were very satisfied with both. Thus, we had the same expectation with the repair call. We were not disappointed! Silver Cross was quick to address our issue. When parts were required to fully repair the unit, they immediately worked to find a short term solution so that we would not be without an alternative for gaining access to the upper level of the home. The equipment was expedited & they immediately had the unit fully repaired. Super impressed with the customer satisfaction focus not only of the owner & the office personnel, but also of the mechanical technicians. On all elements, their customer satisfaction focus, professionalism, quality of equipment & service was IMPRESSIVE! We are so pleased with Silver Cross & highly recommend them!

This review is for 6021 Troost. 1 year ago they installed a lift for the back of my van for my…read morescooter. They did excellent work showed me how to use it and I've never had a problem. Today I accidentally stripped a wire and had to call for repair customer service was very friendly cooperative, and when I when I got to their place of business, they got me in quickly fixed my problem and I was on my way in no time. Chris was great to work with and I am so glad that they are my go to for repairs such as this. They definitely earned five stars.

I've worked with this company for over 14 years and can say that they are one of the best local…read morebusiness in KC to work with. The owner Jason is extremely knowledgeable about the mobility limitations our patients have and the best way to fit them to the most appropriate piece of equipment. They are able to get pretty much any piece of equipment we need to allow our patients to age in place safely and they are easy to reach and follow up with if there are questions. It's much better than working with a national company where they just contract out services and have minimal face to face service available.

Super dope staff. Shout out Kyle for being a great manager and all around dope individual. They…read moreoffer 20% off first time customers and everyday discounts to our veterans.

People are great. Website is HORRIBLE! One of the worst on line ordering experiences I've ever had.read more

Service and course conditions were outstanding and the staff was beyond friendly. Going back soon!read more

Awesome experience. The facility was top notch! My master fitter, Mr. Lara was knowledgeable, kind,…read moreand very professional.

If you have been trying to be Covid-cautious, I would urge you to stay away from this place and…read morehead directly to Kansas City Home Medical Supply at 105th and Metcalf. Upon walking into American Care Equipment, despite the sign enforcing masks on the door, at least three people were not wearing masks. One was a salesperson! Two were a couple together trying out chairs and as they left, the husband was literally blowing and spitting out of his mouth (he did not appear to have any mental issues - I observed his behavior the entire time as I guarded my mother with my body). The store was dirty with dirty masks lying around on the chairs. Crowded, no masks, no sanitizer. KC Home Med Supply was AMAZING!! Newer building, great and helpful MASKED employees. Sanitizer right when you walk in that they ask you put on before touching anything. HVAC system running loudly and very very clean. Will be purchasing from there.

Great customer service and very friendly…read more I called on my way there to see if they had any wheelchairs in stick to rent. I was lucky and they had several. They said they would have to all cleaned and ready for me when I got there. They asked if insurance was paying for it and I said I didn't know. They asked for my insurance and called them and got me preauthorized. They had me call my doctor and fax over a prescription. They also noticed it was my right leg that was broken and asked if I want a right leg elevator to rest my leg on. The only reason I don't give them 5 stars is because they called my insurance while out in an open office area were everyone could hear my ID, group #, deductible, etc. I think they should have done that in a back office where it is private and no one else could hear my information. Besides that they were fast and easy to work with.

Seriously disappointing customer service. If you're living in the stone ages with your customer…read moreservice policies, at least be willing to get creative in order to keep your clients happy and coming back. I am a huge supporter or "Buy Local" until crap experiences like this happen from closed minded retailers who refuse to be creative with their vendors in order to provide top-notch service to their customers. When there aren't tons of other choices, local retailers used to get by with this crap, but today that's just not the case. WARNING... if you happen to purchase a bag that turns out to be a real dud on the first trip you take it on, you can kiss your money goodbye, in my case $550.00, because the stated 30-day return policy is null and void if the bag travels even as a carry-on on a single trip. I didn't want to return it, I just wanted to exchange it for a bag that met my needs better of the same value. Unfortunately, I was met with no willingness to get creative such as exchanging the bag and charging me $50.00 to take it back. That way they could sell it to someone looking for a discount. The bag still looks brand new. Instead, I now will no longer do business at Bag & Baggage, I'm sharing my negative experience with the masses in hopes to save others from the same bad experience, and possibly encourage positive change from this retailer. Part of this refusal to provide great customer service is backed by the vendor, in this case, Briggs & Riley. The makers of tough bags, but customer service that begs for a serious uplift.

This place is, and I cannot stress this enough, FANTASTIC. I truly received the best customer…read moreservice I have ever experienced in my life from MARISSA (all caps because again, i cannot praise this store, and her, enough). Marissa was attentive, patient, accommodating, polite, friendly, easy to talk to, and so incredibly knowledgeable. She asked me tons of questions to truly get a feel for what I needed out of a suitcase and guided me in the exact right direction. I also love that this is a local KC business (which is actually celebrating its 40th year anniversary this weekend)!! The Overland Park location has everything you could ever need as a hardcore traveler, either for work or for pleasure. There are lots of newer "upscale" luggage retailers online, but I hate that i can't actually feel/see/test their products before sinking 400+ dollars into them and this store completely negated that issue for me. They offer the same quality of luggage, at about the same prices, but you can actually get a feel for what you're buying before you invest. Away and Nomatic LOOK nice, but how can you tell if they actually are? After buying from Bag and Baggage, I know 100% without a doubt that i bought a quality piece of luggage that will last, and even if something does go wrong, the store offers all sorts of repair services and other ways to make sure you are taken care of as well as your luggage. Seriously people, this store is AMAZING. Please, if you're in the KC area, consider shopping locally with them. Especially if you're in the market for luggage right now as obviously, Covid has not been great for them and I want them to be around for another 40 years!! I promise you won't regret it! Again, thank you to Bag and Baggage and Marissa for such an outstanding purchasing experience!