5 Stars - Highly Recommend! I can't say enough good things…read moreabout Hounds Town in Indian Trail! From the moment we walked in, the staff was incredibly friendly and welcoming. It's clear they truly love what they do and care deeply about every dog that comes through their doors. They took the time to get to know my dog's personality and needs, and I felt completely at ease leaving him in their hands. Their professionalism shines through in everything--from how they communicate with pet parents to how well they manage the dogs. It's such a relief knowing he's in a place where he's not only safe but having a great time too. If you're looking for a doggy daycare or boarding facility that's clean, caring, and run by true dog lovers, this is it!

Nov. 2025 First visit. Received no pictures, no texts, and…read morethere were no updates at all on Facebook during the boarding stay. Got back a wet dog and they didn't return my dog's favorite items. Staff was very nice.

Words cannot express the gratitude I owe Cynthia and her son. They took care of my dog while I had…read moreto be hospitalized for 2 months! I think of Cynthia often of how well my "Nikki was taken care of. Knowing that my dog with Cynthia was the only thing I did not have to worry about. God makes angels and Cynthia is one of them. Thank You, Carol L

I rarely ever give a five star review...but this fine facility and it's owner (a wonderful…read morelady)... deserve it. We were coming from our home in Indiana....Visiting family in Monroe. Weeks prior I had to find a good facility to board our dog....Who did not mind answering my questions. We were only staying 2 to 3 days....Looking at this fine facilities yelp reviews...well let's just say I'm happy the reviews were right on point....when their reviews are honest they can be helpful... The facility was very clean...the owner was very helpful when it came to answering all of our questions and addressing all of our concerns. We even got a video which was wonderful. The price was fair. We even had to leave a day early. She was very gracious and very accommodating. Our Pets treatment was that of a loving atmosphere. We will definitely use Unleashed again.

We had to board Brynn & Lily, and it was great! They had playtime and naps, and a bath.read more

Thank you to Pet Paradise for taking care of my sweet girl Koa for the last two years. From daycare…read moreto boarding she came home each time and I knew she had a blast. From the friendly service to knowing her by name when she came in to even having her as a boarding guest of the month, I knew she was in good hands when I was away. We will miss this team in our relocation to Houston, TX.

Absolutely one of the most infuriating visits I've ever had--and I don't even want to come back to…read morePlantation. The reason? The front desk, specifically Paula. This woman has no business in customer service. I come in regularly for my pets, and she's consistently rude, condescending, and disrespectful. She interrupts, rolls her eyes, and acts like helping you is a burden. Today, I finally called her out on her attitude, and instead of apologizing, she argued with me. No remorse. No professionalism. Just pure defensiveness. Did she know I recorded the ENTIRE interaction for her manager? Probably not lol--but I'm tired of her gaslighting. This won't be a "he said, she said." She even claimed I had an issue with her--as if I'm the problem. I've read the reviews. I'm not the only one complaining about her. It's clear she hates her job, and frankly, she shouldn't have it. I don't have a problem with the other front desk staff--it's always her. To top it off, when I was in the middle of putting my dog down, she barged in to ask if I wanted to buy prescription food for my cat. Seriously? When we didn't buy it that moment, we overheard her talking to the staff in the back and saying, "I'm never preordering food for them again." That's not just rude--it's disgusting. She clearly doesn't even know how to use the software, constantly messes up client information, and I always hear her arguing with other customers. She even lied, saying my mother wanted her phone number back on my account--after I asked them to call me not her. This is funny, considering my mom switched vets BECAUSE of Paula. What's worst of all? She never once tried to apologize or fix it. I walked out saying, "Thanks for the apology"--because that's the only one I was going to get. You'd think with all the complaints geared towards her, management would take some sort of action. But hopefully now that I actually have the conversation, they can see for themselves what it's like to be a customer here. It's not pleasant. I'm not sharing this out of spite--I just want management to understand what it's like to deal with her from a client's perspective.

been a client/ dog mom for20 yrs Had two rescues. Had to put both to sleep after full lives…read more THEY were WELL cared for and blessings to my husband and me. All the Drs. Dr Tammy first. took wonderful compassionate care of both of them. Had to say goodbye to both at the clinic (old age related issues) was very hard but the Drs and employees were the best. Morgan was 12 Buster was 14 tha pretty much says it all. Ty Plantation for your fine care

Our cat has been seen at this clinic for over a decade. All of the vets and techs are exceptionally…read morecaring. We are always able to obtain appointments when needed. Dr. Stephanie Everidge is one of my favorites. She continually tries to look at all factors that may impact a patient's health and has taught us so much. I feel like she is exceptionally thorough and tries to address basic issues before overmedicating. I would highly recommend this clinic.

Very rude vet, he turned my cat away when a neighbor shot my cat with a pellet gun. Took her to…read moreurgent vet in Matthews they treated her right away but she died. He was also rude about how I was taking care of my dog. There are better vets out there this one is not good.

Our dog loves Central Bark. He is always excited to hang out with his human and doggie friends. He…read morehas been going regularly for two years and our experience has been great!

This is place is lovely-our pups love coming here and it is great for us so they have lots of…read moreexercise and entertainment (especially during rainy weather). It is evident they take good care of the animals and we hope others take their fur babies here-highly recommend . Also, groomer, Ashley, is sweet and does such a wonderful job with Mac & Lemon

I have used various camp Bow Wow locations, but this location has become my primary whenever I have…read moreto board my pups locally as this facility accepts dogs under 10# (not all locations accept under 10#). The process is typical for Camp Bow Wow of requiring new-camper interview prior to board/day camp. The interview process requires the pawrent to stay at the facility approx. 30 minutes while your pups' temperament/socialization skills are evaluated. If given the green light, pup is required to stay for a few hours of play. Staff is very helpful and caring towards the pups. They are also very efficient with the check-in/out processes. The facility seems clean and well -organized. There is an adjacent parking lot. Reservations and sharing records is now very easy via the Camp Bow Wow app, which also allows you to view your pups while they are in the playrooms and establish reservations with any of the camp Bow Wow locations. This location is quite a drive for me, but I have yet to find any other place who I trust to care for my precious pups when I have to be away for several days!

Absolute Failure of Care: Unauthorized Injury and Mismanaged Play…read moreI am writing this review as a serious warning to other dog owners. My experience with Camp Bow Wow Matthews was unacceptable, resulting in injury to my 10-month-old puppy and a complete failure of service on a follow-up visit. Incident 1: Unauthorized Procedure Resulting in Injury On his first visit, my 10-month-old puppy was subjected to an unauthorized nail trim that I did not request or approve. When I picked him up, his toenails had been cut down below the quick on multiple toes and were bleeding profusely. This indicates a severe lack of care and training, compounded by performing a painful procedure without owner consent. I complained to the staff immediately about the pain and distress this caused my puppy. Incident 2: Mismanagement of Play and Unapproved Confinement Despite the initial injury, I gave them the benefit of the doubt and brought him back. I picked him up to find he had been isolated and crated for the final three hours of the day. The staff claimed this was because he was "targeting a puppy." I reviewed the video footage they provided and confirmed that the behavior they labeled as "targeting" was clearly rough, energetic play--not aggression. For a professional daycare facility, misinterpreting normal puppy play and confining him for three hours instead of actively managing the group or separating him into a smaller, supervised area shows a complete lack of necessary skill and accountability. The combination of causing a preventable, unauthorized injury and then failing to provide the core service (socialization and supervised play) demonstrates a serious lack of professional care and judgment. I requested a full refund for both failed services. I strongly advise other pet owners to find a different facility that prioritizes the safety, accurate behavior assessment, and well-being of your dog.

I am so blessed to have found Kasey and Luke! They are hands down the absolute best in the…read morebusiness!!! They have been caring for our fur babies for a while now and we couldn't be happier! They are professional, considerate and they care for our babies like they are their own. My favorite part....They send a detailed report card at the end of each visit that also includes pictures. Do your family a favor and contact them for your pet care needs. You won't be disappointed!!!!

As a hobby farmer it is sooooo hard to find someone who will care for our animals the way we do…read more Someone who treats them like pets vs. livestock, someone who knows their personalities and idiosyncrasies. Also, I have high expectations about communication and doing what is promised, when it's promised. Kasey and Luke have not only met our expectations, but exceeded them. In addition to the daily updates and pictures (that I typically had to apologetically ask for with other providers), they warned us about items that needed fixing and even a chicken who was getting 'overloved' by a rooster! We are so excited to have met them when they visited our farm as guests and volunteers. We can leave our home for the first time in years with a feeling of security that our babies are safe and loved. THANK YOU!