We started bring our pitbull puppy here while we traveled or for her to get exposure to other dogs. Then we reduced the visits after we moved. Now that she's an older dog, she gets bored and lonely so we bring her back. She fell right back in the routine. The establishment send out daily reports with photos to let us know how our dog behaved and what her demeanor was. They offer a variety of services whether boarding overnight or day visits. They've been in business for years. We trust them to take good care of our dogs. They're always sad and exhausted when we pick them up. I guess they get good exercise and bonding time with other dogs. Check them out. read more

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Worst experience 20 min after leaving $2900 vet bill for emergency ingestion of pills somehow....my dog would have died..

I feel like our Pip DaPup gets personal attention. He's HAPPY to return and trots right in. He enjoys seeing his buddies both canine and human. We especially like the daily pix and report card, which once described Pip as "swashbuckling." HA! read more

One Lucky Pup - Northlake - Pip DaPup - a tongue with a dawg attached - Pet Boarding Near Me - Charlotte, North Carolina

Updating this as after the previous review the owner creepily responded with my full name which seemed incredibly unnecessary. I've also added to the review since I've had more time to examine my dog. They did try to reach out but I am upset enough at the terrible grooming experiencing and I want nothing to do with this establishment. This review is for the grooming services. I have never utilized the daycare or boarding at One Lucky Pup. I will also add the staff seemed quite friendly so really my only issue was this specific groomer. Overall: Meh. I took my goldendoodle to be fully groomed here for the first (and last) time by Amanda (I think that's her name). I will acknowledge that I am particular on how I like my dog groomed. However, this is why I actually trim my dog's face so the groomer doesn't have to. All I ask the groomer to do is inside the ears, trim hair length around the ears, a short even all over cut, and trim down the hair inside the paw pads. The reason this review is only getting one star is because only nothing was actually done correctly or thoroughly. The groomer did not trim down inside her paw pads, the inside of the ears appeared only half completed, the cut on the body and around the ears was sloppy and uneven. I originally thought the paw pads were an oversight because it was a little chaotic in the lobby area when we first arrived. So I brought my dog back inside to have the groomer fix them. My dog was brought back to me just a moment later by someone in the reception telling me the groomer could not trim down any further. The reality is she didn't do anything to trim down the inside of the paw pads. My question is, why didn't the groomer say she wouldn't do this when I dropped my dog off? I also specifically noted this request when I booked my appointment. Anyone who has a doodle likely understands how their paw pads continuously grow and the feet become like socks sliding on hard floors. Also, if the fur stays in the paw pads doodles tend to get matting or stuff collects between the paw like dirt or burs (hence the request to trim the inside). Then, after getting home, I finished inspecting my dog and realized she only got out half of the hair in the ears. Doodles are prone to ear and yeast infections in their ears which can be avoided with proper grooming and plugging the ears during bathes. Not really worth the $92 I just spent. My dog is over four years old and has been getting groomed since she was six months old. I get her groomed every eight weeks like clockwork and she never has any matting. Getting inside the paw pads and cleaning inside the ears has been a standard practice with all other groomers so I am unsure why Amanda wouldn't do it. Maybe she was busy and felt rushed but she also told me my dog's appointment would take 3+ hours to complete yet she finished in two hours. Seems as though my dog wasn't exactly a difficult grooming session. The owner previously responded to my yelp review I had to delete saying touchups are always free. However, I immediately brought my dog back inside and nothing got fixed. Why would I come back when nothing was done right the first time? Further, the cut was incredibly uneven - specifically, her neck was shaved nearly to the skin in one spot along with weird length patches in some areas. Also, the trim around her ears was uneven and sloppy. There's no need for touchups cause I've already fixed all of the aforementioned issues myself. I was hoping I would have been able to make One Lucky Pup a solid backup for when my regular groomer is out of town but that seems like a no after my experience today. read more

One Lucky Pup - Northlake - Not exactly a straight line... - Pet Boarding Near Me - Charlotte, North Carolina

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Imagine you go on vacation for 4 days, you decide to drop your dog off for boarding/overnight care. You receive report cards from them, but no other communication is received. Upon return you pick up your dog, to discover that she is actively bleeding from her feet, she has an infection (skin cytology confirmed), and is limping. Also, it was noticed that all of the food which was provided was not fed to my animal in it's entirety, even though I measured the exact amount for the stay. The worst of all, no-one says a word to you, and no phone call was received prior to this or even on pickup. This is what I had to experience when boarding my pet at One Lucky Pup. What makes it even more messed up is when you call up to ask for an explanation and they throw different scenarios at you such as the turf when wet, or maybe because my dog has high energy or possibly because of separation anxiety - which makes it worst because it's obvious that they are playing the blame game, and save face instead of actually trying to come to a solution. I work in technology, I know the blame game all too well. If you're animal gets hurt here, there is no real process to which they follow for the comfort of the animal. They are only focused on the dollar, and saving the company - in the sense that that will do all they can to place the liability back onto you or your animal. Just know that they will only call you as a last resort if there is something truly wrong with your pet. Otherwise for them, if your pet is dirty, hurt or scared from their visit - they will just return them to you without a word as if normal. Ps: Another thing as well - if someone leaves a review, it's not very business savvy to try to blame the individual. As I see all the one star reviews have a snarky response from the owner underneath. This one will probably be the same. I would continue my search for a dog boarding place if I were you. read more

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In response to the response I received. I was not writing a review one behalf of someone else ... that is my mother and they are our dogs. She took them to you guys. She brushed them out before she took them she always does.. .. I did not wait 5 days to call I called the same day ...the next day the groomer called me and was very snotty. I called back to talk to the owner or mgr.. later that day and the next ... they were never in. Finally after 5 days I got ahold of someone. So let's be truthful and clear about this! What actually made me decide to write this review is when I finally talked to the right mgr... she was very nice very understanding and was willing to help me and my mom out. ( my mom is elderly) she was going to get back to me later that day or next... she completely blew me off. Then you post this response! read more

One Lucky Pup - Northlake - Poor baby traumatized for 3days shaking. also look at that haircut. - Pet Boarding Near Me - Charlotte, North Carolina

OLP is my Siberian husky's favorite place in the world. He usually starts talking/whining to get out as soon as we pull up in the parking lot. He zooms out when we open the door. We love the daily reports and photos we get from the staff! They are usually very descriptive and sound exactly like our dog. Like most huskies, ours is a very social and energetic dog. He requires lots and lots of play. He is not a regular eater, but when he's at OLP he eats plenty and it's comforting to know that they have extra food for when he runs out. After 5 nights, dogs are given a complimentary bath. We love picking up our dog clean, exhausted, and well fed! Prices are reasonable. read more

Both of my dogs (Boxer rescues) absolutely love coming to One Luck Pup for their daycare. The staff is very friendly and my dogs (onw of whom is very shy) get so excited when we turn into the parking lot. They come home happy and exhausted from playing all day. read more

We've been bringing our dog here for the last year (almost exactly) and we love it! The OLP staff at Northlake is amazing and we couldn't recommend them enough! Our dog is unaltered (not spayed) and we were looking for boarding options to accommodate to that. A lot of places required your dog to be spayed or neutered in order to board and then we found OLP. They have exceeded our expectations when it comes to our dog's care and we have used them time and time again. We've done their day care as well as multiple nigh boarding. They send photos of our girl to us with a little report card detailing how her attitude and activity was for that day! You can do add on's to your dog's stay (ie. PB kong, grooming services, etc.), while we haven't done any add ons before I'm happy we always have the option! read more

Absolutely, love One Lucky Pup! The facility is always clean, friendly staff and very informative. I have peace of mind that my pup will be in great hands. read more

One Lucky Pup - Northlake - Doggie Daycare - Pet Boarding Near Me - Charlotte, North Carolina

This place is Amazing in every way! Our fur baby loves coming here, playing with the other pups, and running around. Such a great staff here too as they really do care about our fur family members. Highly recommend one lucky pup! read more

One Lucky Pup - Northlake - Our fur baby - Pet Boarding Near Me - Charlotte, North Carolina

ONE LUCKY PUP is the greatest place to leave your dog. Marley is always eager to jump out of the car to visit and play with his friends. I feel safe & secure that he is in great hands. read more

took my puppy to get evaluated to see if he'd be okay staying here. he passed everything the dogs were friendly everything was nice! showed the man helping us my pups vaccination record (he's only had 3 shots he's only 12 weeks old) and the man said we were good to go & booked our reservations. TODAY , the day of our reservation we was told he needed another shot & that the shots he had expired TODAY. i showed the lady our paper work & asked where on the paper work does it show his shots expire today she said honestly she doesn't know where the man got the date from so it was invalid. mmm okay. & why wasn't we told that he needed another shot the day he got evaluated, we were only told that we were good to go , now we are trying to rush and find a vet so my pup can get this shot. unfortunately my husband & i missed our flight & are having to change our plans because of misleading information. thanks. not saying i wouldn't recommend BUT because we wasn't told the right information we were very much so inconvenienced also the fake expiration date was uncalled for & super unprofessional. i almost felt they didn't want our business. read more

One Lucky Pup - Northlake - Pet Boarding Near Me - Charlotte, North Carolina

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They did such a great job on our Aussie. She came back very happy, energetic, and very cleaned up and fresh.

Our dogs bolt out of the car and head straight for the door to play when I pull up to OLP. Their staff remembers their names and loves and care about our pups. They recently upgraded their registration and now you can make reservations online. They also added baths and nail trims. They also text out report cards with photos and little details of their day. I live for the evening when they post more than a hundred photos of the day on Facebook. That keeps me going when I'm traveling. This is the closest boarding and daycare facility to my house but I keep going here because they are awesome not just because it's close. read more

Barkley looks great and they were super patient with him. He wasn't the easiest dog to groom but they were so good to him. We will be back and thankfully they will let us come back! Lol read more

This place was actually recommended to us by another happy client, so obviously they are doing something right! My pups have only been here a few times, but already the staff remembers their names. My dogs always come back tired from all the play time. Drop off and pick up times are very convenient. Additionally, they have a system where you can request a service online, which is super convenient. Though they don't have the "doggie cams" like a lot of other facilities, a fun thing they do is share photos on their facebook page daily, so you get fun little pictures of your dogs from when they were out playing with the other dogs. A very friendly local place! I recommend taking your pups to check it out. read more

One Lucky Pup - Northlake - One of my favorite pictures of my dogs taken by OLP! - Pet Boarding Near Me - Charlotte, North Carolina

The owner was very rude to me. I walked in to pick up my dog, and no one was sitting at the front desk. I said "Hello" and no one answered. I then looked in where the dogs are kept, and a woman appeared who then said in a very stern voice, " Can I help you?" I smiled and said, " Hi." She then looked at me again and repeated her question... "Can I help you?" I then again said " Hi" hoping she would say Hi too. She then said again in a stern voice with a straight face and not an ounce of customer service, " I am the owner ... can I help you." I told her she was not being very friendly or nice. I told her I was there to pick up my dog. She asked for the dog's name, head down, and again, she had a very very cold demeanor. There was no conversation, small talk, and she did not tell me how my dog did that day- being her first daycare session there. When I brought my dog in there were only very young workers there who seemed to lack experience. There was no one there in charge. One young lady asked this young man to check me in and he told her he didn't know how yet and wanted to watch her do it. Another young man can and asked for my dog. I asked what he was going to do with her and he said he was going to evaluate her. If I had not asked there would have been no explanation. They seemed very very disorganized. I was going to let that slide, but when the "owner" told me twice that she was the owner and not once asked me how I was doing... or even say Hi to me.... I won't return. If you treat me like that... I can only imagine how you might treat my dog!!! read more

Fantastic place, fantastic staff! Dogs can have a good time at almost any boarding facility, what matters is the staff and the safety and policies at the facility. Everyone here is a pleasure to work with, and they truly care for the dogs that visit them. Since moving to Charlotte, we have brought our dogs here for daycare every week, and they always come home tired and satisfied. Super happy with this place!!! read more

We used One Lucky Pup for the first time with our 2 dogs- great experience! We got daily pictures and reports and when we picked them up they seemed content- I think they had a great week! We will be back ! read more

Really great place for dogs. Huge play area with anything you can think of for your pup to play with- like wonderland for dogs of all sizes. You can tell the staff care about the dogs under their care. Very very clean facility! I used them to board my dog while we went on vacation and couldnt be happier. My dog came back happy, social, and clean as a whistle! read more

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This place is the best! Started out by just getting my Pomchi honey groomed here, we had a great experience. Then I began taking her in for day care a couple times a week while I'm working/out of the house etc. and she seems to love it! The staff is so sweet and helpful. You even get an online report card with photos of your pup from the day after you pick up! We will continue using One Lucky Pup forever! Love it read more

One Lucky Pup - Northlake - Dog - Pet Boarding Near Me - Charlotte, North Carolina

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I took our 5 year old Royal Standard Poodle (largest of the poodle breed) to One Lucky Pup - Northlake for grooming; combing, washing, clipping, nails, teeth, and he received the best grooming to date. We could not have been more pleased. It takes a lot of training and skill to trim a poodle; and this place did a perfect job; show quality. We had used 3 groomers before, and had been disappointed, which is why I came to One Lucky Pup - Northlake, and very glad we did. read more

3 strikes and you're out. We've boarded our dogs here 3 times and have had issues each time, one worse than the last. The first time our dogs had raw paws. Understandable, it happens when they play rough. The second time, both of our boys caught conjunctivitis, which resulted in about $200 in vet bills. I called in and was told they've never heard of any dog having that there before, but sorry that happened. We weren't able to find another location due to an upcoming holiday, so we decided to try them one more time. This time we didn't receive updates on our last day, and were told upon pickup that one of our dogs "paws may be sore, but it's no worries". Our boy could barely walk and was in so much pain! We took him to the emergency vet and all 4 paws were BURNED. Almost $350 in vet bills later, and our dog needs to have bandages on all his feet and needs to be redressed every few days until healed. This in itself is COMPLETELY unacceptable, but when I called into OLP to inform them of what happened, I was told "well your dog just had sensitive paws and there's nowhere for his paws to burn here" literally half of their play space is concrete... There was no sense of remorse and no offer to make it right. Only "well we think that ita just not a great fit for your dogs here". I cannot believe that other facilities recommend this place. If you have any other option, please do not choose this place. They don't care about your pet. read more

One Lucky Pup - Northlake - The result of his last stay. - Pet Boarding Near Me - Charlotte, North Carolina

I took my 9 month old husky to OLP, where he stayed for 7 days. Prior to his arrival, I wrote a note that stated that my dog eats two servings a day, one serving in the morning and one serving in the evening. I then separated each serving into a ziploc bag and wrote on each ziploc bag "one serving". I placed the ziploc bags and the note in my dogs bag. When we arrived to OLP, we pulled out the note, gave it to the employee and explained to the employee that he only eats two servings a day, once in the morning, once in the evening... Five days later, we get a call from OLP to let us know that our dog ran out of food and that they could give him additional food at $2 a bowl. This means that 5 servings of food was unaccounted for and would mean that my dog was fed 3 servings a day for the past 5 days. The employee that I spoke to on the phone was very apologetic however it didn't help with our confusion since we gave VERY CLEAR instructions regarding our dogs eating schedule. OLP offered to give our dog food that they already had at the facility but it was a different brand and we didn't want to change his diet, since it took him about two weeks to get acclimated to the food that he currently eats, which we started giving him at 10 weeks old, so we declined. We had to ask a family member that doesn't even live in Charlotte to go buy more dog food and drive it to OLP, which was a HUGE inconvenience. Fast forward to two days later when we went to pick him up, the employee behind the counter acted as if she had no idea what I was referring to but when I started to explain what happened she mysteriously knew exactly what I was talking about. She kept asking did I want to charge the card on file. I replied no, don't charge anything until we resolve this issue! She then went and got her manager. The manager came up to us and acted clueless, saying "Hi, do you want to charge the card that's on file?", as if I didn't just watch the employee explain to her that there is an issue! I had to explain the entire issue over again. To make matters worse, when I told the manager that we had to ask someone to drive to Charlotte to bring him more food, she said that in this situation OLP goes out and buys the food themselves, but that option was never offered to us. Anyway, long story short she apologized and gave a credit towards our balance. I thought that was the end of it until the next day my dog woke up throwing up and with diarrhea, which now I can't help but wonder did they accidentally give my dog a bowl of the food that they had at the facility, even though I told them not to. Now two days later my dog currently has a really bad eye infection. After the food mix up, we were still considering bringing him back bc they were apologetic and because based on the pictures, it appeared that my dog really enjoyed himself, but after he became sick, bringing him back to OLP is not an option! read more

**** this is a real unbiased review, no one asked me to write a review**** One Lucky Pup daycare is truly amazing ! We have a very hyper and playful 5 month old Boxer that needed to burn off energy during Easter weekend while we out and about all weekend. We called Friday afternoon, after trying service other places that were booked or were not taking new dogs and we were able to get a dog interview and appointment for the next morning. The interview was very simple, even though we were nervous for our puppy. They evaluated the dogs interaction style and how they interacted with people and just asked for shot records to be faxed over. We received a tour of the kennels which all were very clean and a good size that comes with a cot for the dog to sleep on. The play area was nice with toys and obstacles for the dogs and a big back area for the dogs to use the restroom. I can't express enough how friendly and extremely caring the staff was as soon as we came to the facility. They made us feel at ease leaving our puppy with them especially over night. Even though they do not have cameras to check in on your puppy through out their visit they post a LOT of great pictures of the dogs throughout the day on their Facebook page. Our puppy even took Easter pictures while she was there with props and a background lol. One lucky pup is affordable and hands down a great place for your dog ! read more

One Lucky Pup - Northlake - Charlotte having a great time running around ! - Pet Boarding Near Me - Charlotte, North Carolina

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I've always hated boarding my dog. He has seperation anxiety and in a traditional kennel he peed himself nightly, chewed up his bedding, and chewed through his enclosure. He is not a chewer at all at home. At One Lucky Pup, he was so happy! I watched him over the fence where he couldn't see me the first time and as soon as I walked away he was running and playing. He came home happy and tired. The owner really cares about the dogs. She uploads 30+ pictures of the dogs every night. I made an appointment for tomorrow after not going in 6 months and she remembers Perry and can't wait to see him. He will be so excited to go play with his friends, and I don't have to pull my hair out worrying over what to do with him on vacation anymore. read more

I have a 2year old Rottie and he LOVES coming to OLP! I have used their services server also times. From grooming to boarding. Great place for your pup to enjoy some good old doggy relaxation and unwind with friends! read more

This was the first time we vacationed for 7 days without Molly. We were so concerned Molly wouldn't be happy being away from us for so long. From the MOMENT she was greeted and jumped In a staff members arms we knew she would be fine....the service was fabulous and the daily report cards meant EVERYTHING...we were sending them to family and friends like greeting cards the whole week. Thank you for taking such care of our Molly, we look forward to having her visit more regularly read more

My puppy was worn out after his first day of doggy daycare. I've never seen him sleep so soundly! The place and staff are very warm and welcoming. You can tell they are true dog-lovers, not just doing their job. We were so sad to move because not every doggy daycare has such wonderful, devoted staff. I thought it was super cute how attached they all got to my pup. They were inquiring when we would come back to visit. Great place for doggy daycare and boarding! read more

Our three dogs LOVE IT! Jayne and staff are friendly, accomodating and treat our pups as their own. They get so excited to come here, and it's awesome looking at pics of them play on Facebook. I have always been hesitant with boarding because all of our dogs are rescues and have some "special needs" but I never have to worry when they are at One Lucky Pup! read more

Our puppy loves it here! I know she plays all day, as we see the pictures that are put up on Facebook and when she comes home she sleeps all evening and through the night. She loves being boarded here too and helps us by seeing the pictures of her having a good time! All the staff as been very caring and wonderful and answered all questions we had about the place. read more

We've been taking our pup Milo to OLP for three years and she loves it. Jane and her team are always welcoming and Milo gets a good workout and a good night's rest during her stays. It's a great place with a caring and attentive staff. You can tell they all love what they do. read more

Our dogs have been attending daycare and boarding at OLP for almost 8 years. They are Rottweiler mix rescues and very wary of strangers. Jayne and her staff have gone the extra mile to make sure they are cared for and loved. The entire staff is professional and great with all pups! They also do a wonderful job managing the logistics of running a business while still making personal relationships with the pups and their owners. Our pups love to go to OLP! They know the names of the staff and wag their tails excitedly when we tell them it's time for Doggie Day Care!!! I highly recommend OLP to any dog owner. read more

Very, very bad experience with grooming. They basically put my dog in a crate and left him - all day. He is a large dog and never stays in a crate as he doesn't need to. I dropped him off at 10:30, was told he was the first appointment. I called around noon as my son was picking him up and I wanted some idea of when he would be ready. I was told 2:30, which seemed a very long time based on appointments at other places. I called back around 3:00 as I had not heard anything, left a message. I never heard back and called a third time around 4:00. They said he was ready and mumbled something to the effect that they thought I had been notified. When my son picked him up he was still wet and he had to brush him out when he got home. They said it took so long because he had such "terrible mats", which was a lie. He doesn't get terribly matted to begin with, more like small knots - and - I had brushed him out well and cut out any knots. So over six hours for all that - AND he got a horrible tracheobronchitis infection as well. I'm having to take him to the emergency vet because the regular vets are booked up, so that's going to be a huge bill needless to say. So as my daddy would say, I have been there twice, my first and last. read more

Our 7month German Shepherd enjoyed his 4day stay at OneLuckyPup! I loved getting his pics everyday with a little description of his day and him! Would definitely recommend this place for boarding services! They love each and every doggy as their own! read more

No one solicited this review and I typically don't do reviews but when I saw some of the other comments, I had to share my experience with the facility. I have been taking my shepherd there since she was one (she turned 6 in June) and the service has always been excellent. Jane and her team really care about the dogs they take care of, and strive to ensure each dog has a safe and fun experience. Its very clear from interactions with the OLP team and the pictures and videos uploaded to FB that they engage the dogs and not just leave them to entertain themselves. My dogs loves going and hates to leave. If you'd like to leave your dog with someone who treat your dog as well as you do, then OLP is the place and I would highly recommend OLP to anyone for both daycare and boarding. read more

One Lucky Pup - Northlake - Pet Boarding Near Me - Charlotte, North Carolina

My two dogs have stayed at OLP for boarding and daycare a few times over the past year. I have always had a great experience and my dogs really seem to love it there. One of them is quite fearful of strangers and her positive interactions with the staff there have really helped her with greeting new people. Both dogs seem very relaxed after coming home from OLP. In the past, I have had safety concerns about a daycare and boarding environment but I have found my dogs really do much better with this solution than with a pet-sitter visiting the home multiple times per day. I am confident that the OLP staff is taking great care of my kids so I can enjoy my time away. And nothing is better than getting adorable play pics of your pets daily while on vacation! read more

I love this facility. I leave my dog here for both daycare and for overnight boarding. It is fantastic and has a staff who cares. They also take pictures of the dogs at play each day and post to facebook. While you are away you can still stay connected with what you dog did. I have used One Lucky Pup for two years. In addition, One Luck Pup has a monthly birthday party for the dogs that attend day care. read more

Great place. Super friendly staff. They really love the dogs. Can't imagine any dog daycare being better.