Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

Excellent experience purchasing a car ... very friendly and accommodating staff, negotiated very…read morefairly, got us in and out quickly. Highly recommend!

I Would NOT use Firelands/O'Brien's dealership in Vermilion. My salesman Brady made promises he…read morenever kept and I think the sale manager Andrew is the biggest loudmouth, obnoxious scumbag I've ever dealt with. I don't like being lied to, especially when you realize later that it was intentional. Save yourself a headache and expense, shop elsewhere and get anything and everything in writing (signed).

Is this reasonable? Why did it need OEM parts for 11-year-old car?…read more There was no options to be given. The price difference is $400?

We had a perplexing transmission problem while on vacation and were given the gift of piece of mind.read more

You don't find shops like Mike's easily. That s because…read morepeople like mike are far and few. I truly believe that mike gets more out of a good job then we who are paying to get are car's repair. I'm sure I can continue with praising Mike and the work he does. But or So If your looking for car repairs or a new mechanic you can't go wrong choosing Mike's. The one thing I have to insure people I send there is not to let the location keep you away from finding what we who drive all need. Someone to trust with our cars. It makes life that much easier. The only reason he doesn't get five stars is because I like everyone else have to wait my turn.

I've been taking my car here for yrs and he's always fixed my issue. A busy shop but I dropped my…read morecar off on Monday and issue was fixed the next day. Prices are good also.

Got car towed in on Friday had to call several times for an update(Monday), was told vehicle hasn't…read morebeen seen and has no expected date to be seen because they were booked up. Would have been nice to know beforehand. Wasn't trying to go without a vehicle for 3 weeks. Decided to try and take vehicle elsewhere. Received vehicle back with scrapes and scratches all over it, none of which were there before. Brand new car just got it last month. Scratches are so minor it would cost more in legal fees to fix.

I have taken my car (2012 VW Passat) for services such as sway bar repairs, brakes, and oil…read morechanges. Every time, Auto Fleet does an excellent job and my car runs as good as new. They even will take pictures of problems of your car that they find and will show you exactly what they did to fix it. Not to mention, they do it at a great price! I could not recommend Auto Fleet enough!!!!

They check your car so well and if you need more work done they give you a list with prices. Very…read moretrustworthy, friendly and kind. They get me in even when they're busy. Reasonable prices and they have coupons too for discounts. Will never go anywhere else, they can fix anything that's wrong with your car. My skylight was leaking, brakes needed fixing, you can't go wrong.

Had a 7" x 2" rust hole on my f-150 right rear panel repaired. Took less time than 2 days and I…read morecan't believe the results. Can't tell it was ever there. Great service, great results and a great price.

really helpful, able to take my sister in law on short notice and fair prices! would recommend.read more

Sass Automotive always does a phenomenal job. Reasonable prices and trustworthy. I know that I can…read moretrust that my car is taken care of when I go here.

I don't know that I have had a more positive experience at an auto repair shop than the one I had…read moreat Performance Clinic in North Ridgeville. Jack, the mechanic who worked on my car, was very straightforward, honest and professional. Pricing was fair and the work was done right the first time and in a timely fashion. I wouldn't hesitate to do business with Performance Clinic in the future.

I like the local shops/service, after reading the reviews, I gave them a call. Jack was a…read moreprofessional from the start, his knowledge, work ethic and honesty are what you pray for in any service. Jack cleaned up another "mechanics" mess on my trucks ignition system and it's running Great! The price was very fair, I definitely will pass his info on to whoever has car issues, thanks Jack!